Histórico de interrupções do Safenet Trusted Access Euus

1. 8 Gwengolo 2026 da 14:34 UTCidentified

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial acessando as Consolas de Administração. O problema está causando falhas de login intermitentes e esporádicas. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível.

2. 8 Gwengolo 2026 da 14:51 UTCmonitoring

   Tomámos medidas correctivas, e os nossos alertas e registos indicam resultados positivos. Continuaremos a testar para garantir a estabilidade contínua.

3. 8 Gwengolo 2026 da 15:15 UTCresolved

   A questão do acesso aos Consolos Administrativos foi resolvida e, se necessário, foram tomadas medidas corretivas para os clientes afetados. A Equipe de Resposta ao Incidente Thales está monitorando de perto a estabilidade do serviço. Este incidente está encerrado.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gwengolo 2026 da 07:38 UTCinvestigating

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial acessando as Consolas de Administração. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível.

2. 8 Gwengolo 2026 da 08:00 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 8 Gwengolo 2026 da 08:05 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 05:52 UTCinvestigating

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial que afeta o acesso ao console, API, Raio e autenticação SAML. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. Problemas de autenticação SAML podem afetar a capacidade dos usuários de autenticar ou acessar aplicativos. Problemas de API podem impedir o uso de gerenciamento e autenticação de usuários baseados em API. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível

2. 3 Gwengolo 2026 da 07:11 UTCinvestigating

   Atualmente estamos realizando mudanças de configuração de backend para melhorar a situação e trabalhar para uma resolução. Serão fornecidas mais actualizações à medida que estiverem disponíveis.

3. 3 Gwengolo 2026 da 07:44 UTCmonitoring

   Nossos principais serviços SLA foram restaurados e estão atuando em níveis nominais. Nossa equipe continua ativamente engajada e continua trabalhando para uma resolução completa. Serão apresentadas novas actualizações à medida que se desenrolarem os desenvolvimentos

4. 3 Gwengolo 2026 da 08:02 UTCmonitoring

   Os Serviços de Consola de Administração e Autenticação foram restaurados e estão atualmente em funcionamento. Está em curso uma monitorização activa para assegurar um desempenho sustentado a níveis nominais.

5. 3 Gwengolo 2026 da 08:18 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 04:34 UTCinvestigating

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial que afeta o acesso ao console, API, Raio e autenticação SAML. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. Problemas de autenticação SAML podem afetar a capacidade dos usuários de autenticar ou acessar aplicativos. Problemas de API podem impedir o uso de gerenciamento e autenticação de usuários baseados em API. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível.

2. 2 Gwengolo 2026 da 04:38 UTCidentified

   Tomámos medidas correctivas e os serviços parecem normalizar-se. Estamos a investigar mais e vamos fornecer actualizações à medida que estiverem disponíveis.

3. 2 Gwengolo 2026 da 05:07 UTCresolved

   Nossas ações corretivas tiveram um efeito positivo, e todos os serviços estão operando dentro dos parâmetros esperados. Vamos agora encerrar este incidente.

4. 9 Gwengolo 2026 da 16:30 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Gouere 2026 da 04:15 UTCinvestigating

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial acessando as Consolas de Administração. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível.

2. 26 Gouere 2026 da 07:09 UTCinvestigating

   A questão foi identificada como relacionada com a manutenção da infraestrutura de infraestrutura DB realizada anteriormente. Voltaremos ao troco nos próximos 15 minutos.

3. 26 Gouere 2026 da 08:03 UTCinvestigating

   O retorno foi concluído com sucesso. Os testes estão em andamento para validar a estabilidade e o desempenho do sistema.

4. 26 Gouere 2026 da 08:17 UTCmonitoring

   Terminamos nossos testes, e todos os serviços principais estão atualmente operacionais e funcionando em níveis nominais.

5. 26 Gouere 2026 da 08:32 UTCresolved

   Este incidente foi resolvido.

6. 7 Eost 2026 da 16:10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Gouere 2026 da 06:40 UTCinvestigating

   O sistema de monitoramento de acesso confiável da SafeNet detectou um problema potencial que afeta o acesso ao console, API e autenticação SAML. Problemas no console Admin podem ter um impacto na sua capacidade de acessar e gerenciar tokens, usuários, provisionamento, políticas, configuração de aplicativos e outras operações de gerenciamento. Problemas de autenticação SAML podem afetar a capacidade dos usuários de autenticar ou acessar aplicativos. Problemas de API podem impedir o uso de gerenciamento e autenticação de usuários baseados em API. A Equipe de Resposta ao Incidente Thales está ativamente investigando este problema e atualizará este incidente com informações adicionais à medida que estiver disponível.

2. 15 Gouere 2026 da 06:42 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 15 Gouere 2026 da 06:46 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 15 Gouere 2026 da 06:51 UTCresolved

   Este incidente foi resolvido.

5. 24 Gouere 2026 da 16:17 UTCpostmortem

   (https://sportportal.thalesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbc704949cea983cca9619b4&sysparm article=KB0021003)

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Mae 2026 da 16:51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 6 Mae 2026 da 17:15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 6 Mae 2026 da 17:45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 12 Mae 2026 da 14:29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 15 Ebrel 2026 da 15:24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 15 Ebrel 2026 da 15:46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 15 Ebrel 2026 da 16:04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 15 Ebrel 2026 da 17:04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 15 Ebrel 2026 da 18:38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 24 Meurzh 2026 da 23:21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 24 Meurzh 2026 da 23:43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 24 Meurzh 2026 da 23:49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2 Meurzh 2026 da 20:58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 10 Meurzh 2026 da 22:13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 22 Genver 2026 da 23:00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 Genver 2026 da 23:03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 22 Genver 2026 da 23:07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 18 Cʼhwevrer 2026 da 21:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 26 Du 2025 da 03:43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 26 Du 2025 da 03:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Du 2025 da 04:10 UTCresolved

   This incident has been resolved.

4. 11 Kerzu 2025 da 09:41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 11 Here 2025 da 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 11 Here 2025 da 18:10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 11 Here 2025 da 18:18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 19 Du 2025 da 17:11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 18 Gwengolo 2025 da 14:39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18 Gwengolo 2025 da 14:55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 18 Gwengolo 2025 da 16:12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 18 Gwengolo 2025 da 18:09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 18 Gwengolo 2025 da 20:17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 18 Gwengolo 2025 da 20:17 UTCresolved

   This incident has been resolved.

1. 17 Gwengolo 2025 da 01:40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 17 Gwengolo 2025 da 01:47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 17 Gwengolo 2025 da 01:51 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 Gwengolo 2025 da 01:56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 17 Gwengolo 2025 da 02:12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 22 Gwengolo 2025 da 17:09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 24 Eost 2025 da 04:49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 24 Eost 2025 da 04:52 UTCresolved

   This incident has been resolved.

3. 4 Gwengolo 2025 da 18:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 22 Eost 2025 da 17:04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 22 Eost 2025 da 17:25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 21 Eost 2025 da 08:23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 21 Eost 2025 da 12:50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 21 Eost 2025 da 16:08 UTCinvestigating

   We are continuing to investigate this issue.

4. 21 Eost 2025 da 17:32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 21 Eost 2025 da 17:59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 21 Eost 2025 da 18:00 UTCresolved

   This incident has been resolved.

1. 20 Eost 2025 da 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 20 Eost 2025 da 17:48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 22 Gouere 2025 da 16:32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 Gouere 2025 da 16:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 Gouere 2025 da 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 22 Gouere 2025 da 17:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 Gouere 2025 da 17:02 UTCresolved

   This incident has been resolved.

6. 31 Gouere 2025 da 23:31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)