Histórico de interrupções do Spark

1. 21 Gwengolo 2026 da 18:07 UTCinvestigating

   Estamos a investigar uma questão de infra-estrutura que afecta dispositivos Tachyon. Alguns dispositivos podem ter conexões retardadas ou intermitentes com a nuvem de dispositivos. Outros tipos de dispositivo não são afetados.

2. 21 Gwengolo 2026 da 18:28 UTCidentified

   Identificámos a fonte do problema da infra-estrutura a afectar os dispositivos Tachyon. Nossa equipe de engenharia está trabalhando ativamente em uma correção e fornecerá uma atualização assim que ela for implantada.

3. 21 Gwengolo 2026 da 21:03 UTCmonitoring

   Uma solução foi lançada e estamos a monitorizar os resultados. A conectividade taquiônica está estabilizando em todas as regiões afetadas. Vamos continuar a ver de perto antes de marcar isto resolvido.

4. 21 Gwengolo 2026 da 21:45 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gwengolo 2026 da 20:48 UTCinvestigating

   Componente afectado: Conectividade do dispositivo Tachyon (SKUs: TACH4NA, TACH8NA, TACH8ROW) Iniciado: Hoje, 1:22 PDT Descrição: Atualmente estamos investigando uma ruptura de conectividade que afeta dispositivos Tachyon (SKUs TACH4NA, TACH8NA, TACH8ROW). A equipe de Partículas está investigando ativamente o problema e publicará atualizações à medida que mais informações estiverem disponíveis. Nenhum outro tipo de dispositivo de partículas ou SKU é afetado por este incidente.

2. 1 Gwengolo 2026 da 21:14 UTCidentified

   Identificamos a causa da ruptura da conectividade que afeta os dispositivos Tachyon. Nossa equipe está trabalhando ativamente em uma solução para o problema. Continuaremos a publicar actualizações à medida que forem progredindo. Nenhum outro tipo de dispositivo de partículas ou SKU é afetado por este incidente.

3. 1 Gwengolo 2026 da 21:43 UTCmonitoring

   Temos observado dispositivos recuperando e reconectando. Nossa equipe continua monitorando a recuperação para garantir total estabilização nos restantes dispositivos Tachyon. Nós forneceremos uma atualização final assim que todos os dispositivos estiverem totalmente conectados e o incidente for resolvido.

4. 1 Gwengolo 2026 da 23:01 UTCresolved

   Este incidente foi resolvido. Todos os dispositivos Tachyon foram conectados com sucesso e a conectividade foi totalmente restaurada. Nossa equipe identificou a causa raiz e implementou uma correção, confirmando a recuperação total em toda a frota afetada. Nenhum outro tipo de dispositivo de partículas ou SKU foi afetado por este incidente.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gwengolo 2026 da 17:40 UTCinvestigating

   Componente afectado: Conectividade do dispositivo Tachyon (SKUs: TACH4NA, TACH8NA, TACH8ROW) Tipo: Incidente não planejado Estado: Investigação Começou: Hoje, 10:30 PDT Atualmente estamos investigando uma ruptura de conectividade que afeta dispositivos Tachyon (SKUs TACH4NA, TACH8NA, TACH8ROW). O problema começou após uma atualização de rotina para nossa infraestrutura de conectividade, que desencadeou um volume inesperadamente alto de tentativas de reconexão simultânea do dispositivo. Nossa equipe está trabalhando ativamente para restaurar o serviço e estabilizar as religações. Publicaremos atualizações à medida que tivermos mais informações. Nenhum outro tipo de dispositivo de partículas ou SKU é afetado por este incidente.

2. 1 Gwengolo 2026 da 18:42 UTCmonitoring

   A maioria dos dispositivos Tachyon reconectaram-se e estão de volta online. Continuamos a monitorizar a recuperação para garantir a estabilização total nos restantes dispositivos. Nós forneceremos uma atualização final assim que todos os dispositivos estiverem totalmente conectados e o incidente for resolvido.

3. 1 Gwengolo 2026 da 18:55 UTCresolved

   Este incidente foi resolvido. Todos os dispositivos Tachyon foram conectados com sucesso e a conectividade foi totalmente restaurada. Nenhum outro tipo de dispositivo de partículas ou SKU foi afetado por este incidente.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Mezheven 2026 da 12:16 UTCinvestigating

   A partícula está investigando vários relatos de portadores celulares na África do Sul rejeitando ou não permitindo que as sessões de dados fluam. A questão diz respeito aos dispositivos B524 e M524.

2. 9 Gouere 2026 da 22:11 UTCidentified

   Partícula está trabalhando em estreita colaboração com nossos parceiros de celular, seus parceiros regionais e as operadoras locais para tratar deste problema. Em 27 de junho, uma mudança de rede foi implementada, e os dispositivos que vêm online desde então são capazes de passar dados. A investigação da causa raiz está em curso.

3. 14 Gouere 2026 da 20:27 UTCresolved

   A questão é considerada resolvida. Os dispositivos afetados terão de ser reiniciados ou ciclados para retomar a conectividade.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Mae 2026 da 15:07 UTCinvestigating

   We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

2. 21 Mae 2026 da 15:44 UTCidentified

   We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.

3. 21 Mae 2026 da 18:09 UTCmonitoring

   Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.

4. 21 Mae 2026 da 20:17 UTCresolved

   The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.

1. 15 Mae 2026 da 01:00 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.

2. 15 Mae 2026 da 01:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Mae 2026 da 01:08 UTCmonitoring

   A fix has been implemented and devices are reconnecting.

4. 15 Mae 2026 da 01:26 UTCresolved

   This incident has been resolved.

1. 6 Mae 2026 da 00:02 UTCinvestigating

   Particle is investigating reports of unstable integrations and the event stream.

2. 6 Mae 2026 da 00:41 UTCresolved

   Particle has deployed a fix, and services are back to baseline.

1. 1 Mae 2026 da 18:16 UTCinvestigating

   Particle is investigating reports of EtherSIM connection instability.

2. 1 Mae 2026 da 19:34 UTCmonitoring

   Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.

3. 1 Mae 2026 da 21:01 UTCresolved

   Connectivity has recovered.

1. 10 Meurzh 2026 da 17:00 UTCinvestigating

   We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

2. 10 Meurzh 2026 da 21:18 UTCresolved

   The issue was resolved

1. 8 Meurzh 2026 da 08:15 UTCinvestigating

   Particle is investigating connectivity issues for devices connected on EtherSIM.

2. 8 Meurzh 2026 da 08:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 Meurzh 2026 da 10:09 UTCmonitoring

   Devices are recovering and Particle is monitoring the situation.

4. 8 Meurzh 2026 da 10:50 UTCmonitoring

   Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.

5. 8 Meurzh 2026 da 11:39 UTCresolved

   Connectivity has recovered to normal levels.

1. 24 Cʼhwevrer 2026 da 21:24 UTCinvestigating

   Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

2. 24 Cʼhwevrer 2026 da 21:56 UTCmonitoring

   A fix has been implemented and the team is monitoring devices.

3. 25 Cʼhwevrer 2026 da 07:23 UTCresolved

   This incident has been resolved.

1. 6 Genver 2026 da 15:53 UTCidentified

   Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.

2. 6 Genver 2026 da 19:00 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 19:47 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.

2. 20 Here 2025 da 21:00 UTCinvestigating

   The issue is ongoing, and the team is still investigating.

3. 20 Here 2025 da 22:08 UTCmonitoring

   We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.

4. 21 Here 2025 da 10:51 UTCresolved

   The incident has been resolved.

1. 20 Here 2025 da 16:59 UTCidentified

   Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.

2. 21 Here 2025 da 01:25 UTCresolved

   Metrics for logic and integrations are back to normal.

1. 20 Here 2025 da 10:35 UTCidentified

   From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.

2. 20 Here 2025 da 11:51 UTCmonitoring

   Services have recovered and normal operations resumed. The team continues to monitor the situation.

3. 20 Here 2025 da 13:53 UTCresolved

   The incident has resolved and services are back to normal.

1. 9 Here 2025 da 15:45 UTCinvestigating

   Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

2. 9 Here 2025 da 15:58 UTCidentified

   Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.

3. 9 Here 2025 da 17:54 UTCidentified

   The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.

4. 9 Here 2025 da 20:32 UTCmonitoring

   We have observed strong signs of recovery and expect devices to reconnect soon.

5. 9 Here 2025 da 22:06 UTCmonitoring

   Recovery is still underway.

6. 9 Here 2025 da 23:35 UTCmonitoring

   Device recovery continues. Recovery is at 80% pre-outage levels.

7. 10 Here 2025 da 00:35 UTCmonitoring

   The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.

8. 10 Here 2025 da 01:56 UTCresolved

   Online devices count and behavior match our daily numbers.

1. 28 Gwengolo 2025 da 13:56 UTCinvestigating

   We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

2. 28 Gwengolo 2025 da 14:28 UTCmonitoring

   Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.

3. 28 Gwengolo 2025 da 14:54 UTCresolved

   The incident was resolved. Fleet numbers reached pre-outage levels and are stable.

1. 18 Gwengolo 2025 da 14:21 UTCinvestigating

   The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.

2. 18 Gwengolo 2025 da 15:09 UTCmonitoring

   Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.

3. 18 Gwengolo 2025 da 16:30 UTCresolved

   This incident has been resolved.

1. 18 Eost 2025 da 06:48 UTCinvestigating

   We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.

2. 18 Eost 2025 da 07:24 UTCinvestigating

   Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.

3. 18 Eost 2025 da 08:28 UTCidentified

   Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.

4. 18 Eost 2025 da 09:16 UTCmonitoring

   A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.

5. 18 Eost 2025 da 10:24 UTCresolved

   The provider solved the issue, and the fleet recovered to values similar to before the outage

1. 5 Eost 2025 da 18:02 UTCidentified

   Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.

2. 5 Eost 2025 da 18:08 UTCresolved

   The change has been rolled back, and the console is fully functional.