Instructure Security Incident
Resolved
This incident has been resolved.
May 4, 4:02 PMResolved May 6, 2:04 PMNone
Status Provider
Home
/
Status
/
Service
Operational
Vitalsource Status
Digital textbooks and course materials for educational institutions.
Source
auto
Category
Education
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 28m ago
14
Components
0
Active incidents
0
Maintenance
50%
90d uptime
Instructure Security Incident
May 4, 4:02 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
50%
Known uptime
4 known history days
14
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
26
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Acrobatiq
Operational
1
Akademos TextbookX
Operational
1
Analytics
Operational
1
Bookshelf Online
Operational
1
Manage Platform
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
2
operational days
0
degraded days
2
outage days
0
maintenance days
86
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
store and ecommmerce platform is having issues
Resolved
This incident has been resolved.
Mar 28, 12:55 AMResolved Mar 28, 1:19 AMMinorStore, Sampling and Ecommerce Platform
Third-Party Integration Disruption – MBS
Resolved
This incident has been resolved.
Mar 10, 12:49 PMResolved Mar 12, 12:42 PMNoneVerba Compare
Service Disruption
Resolved
This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.
Jan 27, 2:22 AMResolved Jan 27, 3:14 AMMinorAkademos TextbookXStore, Sampling and Ecommerce Platform
Service Disruption
Resolved
This incident has been resolved.
Dec 5, 9:09 AMResolved Dec 5, 9:21 AMCriticalVerba ConnectVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Cloudflare Service Disruption Impacting VitalSource Services
Resolved
Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.
Nov 18, 2:53 PMResolved Nov 18, 6:33 PMNone
Service Disruption
Resolved
This incident has been resolved.
Nov 4, 9:57 PMResolved Nov 4, 10:57 PMNoneBookshelf OnlineAcrobatiq
Service Disruption Impacting Explore
Resolved
This incident has been resolved.
Sep 23, 10:15 PMResolved Sep 23, 11:39 PMCriticalVitalSource Explore
Service Disruption Impacting Bookshelf Online
Postmortem
Bookshelf Online experienced a complete service outage this morning due to processing issues with our Manage API. The incident was triggered when our system encountered difficulties handling a large batch of asset updates. While our platform has successfully processed similar volumes in the past, this particular batch appears to have contained edge cases or problematic assets that degraded our API's processing capability. This degradation cascaded through our system, ultimately rendering Bookshelf completely unavailable to users. Our engineering team quickly identified the contributing factors and implemented emergency mitigation measures, including temporarily blocking the problematic API endpoint. We have conducted an investigation and implemented permanent safeguards, including proper rate limiting for our asset update API and enhanced data validation processes. Our team is also reviewing whether any data reprocessing is needed to ensure complete data integrity. Service is fully operational, and we're implementing measures to prevent similar incidents in the future.
Sep 4, 11:45 AMResolved Sep 4, 1:12 PMMajorBookshelf OnlineStore, Sampling and Ecommerce Platform
We are experiencing degraded performance across our systems
Postmortem
Today, we experienced intermittent service interruption across VitalSource systems. During this incident, users and API integrations encountered slow performance, error messages, and intermittent access issues. The cause was due to significant request queuing in our core API infrastructure. This request queuing caused latency to some of our critical API endpoints, and this latency was then felt across several of our end-user-facing applications as well as the APIs that power our partner applications. Our engineering team resolved the request queuing issue by adjusting database configurations and Kubernetes cluster settings. This added additional capacity, and we were able to return to normal operations. All systems are now operating normally. Our engineering team's highest priority is to understand exactly why we saw severe request queuing, and we will continue to monitor performance closely.
Aug 25, 2:45 PMResolved Aug 25, 9:09 PMMinorVerba ConnectVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Akademos Maintenance
Completed
The scheduled maintenance has been completed.
May 13, 8:00 AMResolved May 13, 9:00 AMMaintenanceAkademos TextbookX
Verba Maintenance
Completed
The scheduled maintenance has been completed.
Mar 28, 1:00 PMResolved Mar 28, 1:30 PMMaintenanceVerba ConnectVerba Compare
Bookshelf Online Maintenance
Completed
The scheduled maintenance has been completed.
Dec 20, 12:00 PMResolved Dec 20, 12:44 PMMaintenanceBookshelf Online
Maintenance across multiple VitalSource systems
Completed
The scheduled maintenance has been completed.
Feb 27, 11:00 AMResolved Feb 27, 11:29 AMMaintenanceVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf Online
Store, Sampling and E-Commerce Platform maintenance
Completed
The scheduled maintenance has been completed.
Jun 27, 12:00 PMResolved Jun 27, 1:00 PMMaintenanceStore, Sampling and Ecommerce Platform
Analytics and Engagement Dashboards will be offline for maintenance
Completed
The scheduled maintenance has been completed.
Jun 20, 5:00 AMResolved Jun 20, 7:00 AMMaintenanceAnalytics
Launch Maintenance
Completed
The scheduled maintenance has been completed.
May 23, 8:30 AMResolved May 23, 9:30 AMMaintenanceVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Catalog Systems
Completed
The scheduled maintenance has been completed.
May 7, 12:00 AMResolved May 7, 12:09 AMMaintenance
Catalogs API maintenance
Completed
Maintenance is complete.
Mar 28, 12:00 PMResolved Mar 28, 12:21 PMMaintenanceV3/V4 APIs
Analytics Scheduled Maintenance
Completed
The scheduled maintenance has been completed.
Oct 14, 5:00 AMResolved Oct 14, 12:01 PMMaintenanceAnalytics
About the Vitalsource status page integration
Uptimus tracks the official Vitalsource status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.vitalsource.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Vitalsource components
Tracked components
Showing 1 to 14 of 14 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
V3/V4 APIs | Operational | Component | Not recorded |
VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations | Operational | Component | Not recorded |
Bookshelf Online | Operational | Component | Not recorded |
Manage Platform | Operational | Component | Not recorded |
Store, Sampling and Ecommerce Platform | Operational | Component | Not recorded |
VitalSource Explore | Operational | Component | Not recorded |
Analytics | Operational | Component | Not recorded |
Acrobatiq | Operational | Component | Not recorded |
Verba Collect | Operational | Component | Not recorded |
Verba Connect | Operational | Component | Not recorded |
Verba Compete | Operational | Component | Not recorded |
Verba Compare | Operational | Component | Not recorded |
Akademos TextbookX | Operational | Component | Not recorded |
Sylla | Operational | Component | Not recorded |
Get notified when Vitalsource changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Vitalsource on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Vitalsource down right now?
Vitalsource is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Vitalsource?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Vitalsource?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.