Help Scout driftsforstyrrelser

1. 22. september 2026 kl. 18.56 UTCmonitoring

   Vores team identificerede et problem med bagenden, der påvirker visninger og mappetællinger. En rettelse er nu på plads og Indbakke vil tage noget tid at normalisere. Samtaler bør begynde at bevæge sig ind i de korrekte synspunkter, som vi arbejder gennem backlog. Vi vil fortsætte overvågningen.

2. 22. september 2026 kl. 19.32 UTCresolved

   Indbakke (specifikt View) adfærd er stabil over hele linjen, så vi lukker dette ud. Tak for din tålmodighed, mens vi arbejdede på denne ene!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. august 2026 kl. 15.09 UTCidentified

   Vi ser i øjeblikket nogle problemer med samtale tæller og indbakke visninger ikke forfriskende præcist. Du kan også se routing, SLA 'er, og følelser virkninger. Vores ingeniørhold har identificeret årsagen, og de arbejder for at få dem online igen.

2. 31. august 2026 kl. 16.00 UTCmonitoring

   En rettelse er nu på plads for indbakke spørgsmål påvirker mappe / visning tæller, routing, SLA, følelser. Mens der er en ophobning af data, der behandles, bør du begynde at se problemer løse. Vores ingeniørhold fortsætter med at overvåge situationen.

3. 31. august 2026 kl. 17.03 UTCmonitoring

   Et fix er på plads for SLA, Routing, og Sentiment spørgsmål. Vi er blevet advaret om fortsatte problemer omkring samtale tæller ikke opdatere præcist. Vores Engineering Team overvåger disse spørgsmål og identificerer, om der er brug for en ekstra rettelse. Vi vil fortsat holde dig opdateret om vores fremskridt.

4. 31. august 2026 kl. 19.06 UTCresolved

   Indbakke adfærd (Conversation Counts, SLA 'er, Routing, og Sentiment problem) er stabil over hele linjen, så vi lukker dette ud. Tak for din tålmodighed, mens vi arbejdede på denne ene!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. august 2026 kl. 15.38 UTCinvestigating

   Vi undersøger i øjeblikket rapporter om kunder, der løber ind i fejl i Indbakke og mens du bruger AI træk. Vi vil fortsætte med at opdatere, da vi har flere oplysninger.

2. 18. august 2026 kl. 15.54 UTCmonitoring

   Et fix er nu på plads, og der bør ikke længere være nogen problemer. Vores ingeniørhold fortsætter med at overvåge situationen.

3. 18. august 2026 kl. 18.50 UTCresolved

   Indbakke og AI Draft adfærd er stabil over hele linjen, så vi lukker dette ud. Tak for din tålmodighed, mens vi arbejdede på denne ene!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. august 2026 kl. 14.59 UTCinvestigating

   We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

2. 14. august 2026 kl. 15.13 UTCmonitoring

   A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

3. 14. august 2026 kl. 16.17 UTCmonitoring

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

4. 14. august 2026 kl. 16.17 UTCresolved

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 13. august 2026 kl. 23.17 UTCinvestigating

   Vi undersøger rapporter om fejl med SLA-funktionen og vores team undersøger.

2. 13. august 2026 kl. 23.20 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 14. august 2026 kl. 00.17 UTCidentified

   Our Engineering team has identified the cause of the issue and are working on a resolution.

4. 14. august 2026 kl. 01.00 UTCresolved

   The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. august 2026 kl. 16.12 UTCinvestigating

   We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

2. 6. august 2026 kl. 16.55 UTCidentified

   Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

3. 6. august 2026 kl. 17.10 UTCmonitoring

   Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

4. 6. august 2026 kl. 17.26 UTCresolved

   Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 24. juli 2026 kl. 22.08 UTCinvestigating

   Vi er i øjeblikket ved at undersøge rapporter af problemer med forsinkede Indbakke mappe tæller, mapper og søgeresultater. Vi vil fortsætte med at opdatere, da vi har flere oplysninger.

2. 24. juli 2026 kl. 22.30 UTCmonitoring

   Vores team har implementeret en rettelse for disse problemer påvirker mappe tæller og Indbakke ydeevne. Vi håber snart at kunne flytte det her.

3. 24. juli 2026 kl. 22.45 UTCmonitoring

   Vi oplever stadig en smule forringet ydeevne omkring mappe tæller, mens systemet fortsætter med at indhente. Vi værdsætter jeres tålmodighed og vil opdatere jer, så snart vi har styr på det.

4. 24. juli 2026 kl. 23.09 UTCresolved

   Mappe tæller og opdateringer i din indbakke skal fungere som forventet igen! Tak for din tålmodighed i dag folkens, vi kommer til at lukke denne ene ud.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 12.17 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem, der er årsag til Hjælp Scout Docs websteder til ikke at indlæse. Vi vil opdatere her, så snart vi har mere information at dele.

2. 14. juli 2026 kl. 12.29 UTCmonitoring

   Læger sider er tilbage til at indlæse, og vores team er at overvåge tingene på dette tidspunkt. Vi opdaterer igen, når vi er sikre på, at alt er løst.

3. 14. juli 2026 kl. 14.23 UTCidentified

   Nogle Docs sites er stadig oplever intermitterende lastning problemer, og vores team arbejder aktivt på en rettelse. Vi sender en opdatering, så snart vi har mere at dele.

4. 14. juli 2026 kl. 15.44 UTCmonitoring

   Læger sider er igen tilbage til at indlæse, og vores team er at overvåge tingene på dette tidspunkt. Vi vil give endnu en opdatering, når tingene er helt løst.

5. 14. juli 2026 kl. 19.00 UTCresolved

   Hjælp Scout Docs er fuldt operationel - vi lukker dette ud. Tak for din tålmodighed, mens vi arbejdede på denne ene!

Automatisk oversat fra den officielle hændelsesopdatering.

1. 9. juli 2026 kl. 14.59 UTCinvestigating

   Vi undersøger rapporter om kunder, der har svært ved at få adgang til Help Scout. Vi vil fortsætte med at opdatere, da vi har flere oplysninger.

2. 9. juli 2026 kl. 15.34 UTCmonitoring

   Problemerne med at få adgang til Help Scout er løst. Vores ingeniørhold fortsætter med at overvåge situationen og undersøge årsagen.

3. 9. juli 2026 kl. 17.15 UTCresolved

   Adgangsspørgsmål er blevet løst fuldt ud, og denne hændelse er nu afsluttet. Beklager ulejligheden, og tak for tålmodigheden.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. juli 2026 kl. 11.31 UTCinvestigating

   We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 6. juli 2026 kl. 13.26 UTCmonitoring

   The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.

3. 6. juli 2026 kl. 15.27 UTCresolved

   Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: [email protected]

1. 30. juni 2026 kl. 07.40 UTCinvestigating

   We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 30. juni 2026 kl. 08.32 UTCidentified

   We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

3. 30. juni 2026 kl. 09.43 UTCmonitoring

   A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

4. 30. juni 2026 kl. 10.47 UTCresolved

   This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.

1. 17. juni 2026 kl. 11.46 UTCidentified

   Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.

2. 17. juni 2026 kl. 13.11 UTCidentified

   Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.

3. 17. juni 2026 kl. 15.43 UTCidentified

   Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.

4. 18. juni 2026 kl. 06.22 UTCidentified

   Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.

5. 18. juni 2026 kl. 08.47 UTCidentified

   Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.

6. 18. juni 2026 kl. 10.45 UTCresolved

   This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email [email protected], and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

1. 8. maj 2026 kl. 00.43 UTCinvestigating

   We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

2. 8. maj 2026 kl. 01.21 UTCidentified

   Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

3. 8. maj 2026 kl. 01.35 UTCmonitoring

   In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

4. 8. maj 2026 kl. 02.05 UTCresolved

   Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

1. 6. maj 2026 kl. 16.53 UTCinvestigating

   We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

2. 6. maj 2026 kl. 17.02 UTCmonitoring

   Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

3. 6. maj 2026 kl. 18.40 UTCresolved

   Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

1. 27. april 2026 kl. 12.43 UTCinvestigating

   We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

2. 27. april 2026 kl. 12.54 UTCresolved

   Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

1. 21. april 2026 kl. 19.50 UTCinvestigating

   We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

2. 21. april 2026 kl. 20.22 UTCmonitoring

   Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

3. 21. april 2026 kl. 21.29 UTCmonitoring

   Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

4. 21. april 2026 kl. 22.01 UTCresolved

   Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

1. 20. april 2026 kl. 14.52 UTCidentified

   Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.

2. 20. april 2026 kl. 15.04 UTCresolved

   The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

1. 14. april 2026 kl. 16.21 UTCinvestigating

   Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

2. 14. april 2026 kl. 17.01 UTCresolved

   Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!

1. 13. april 2026 kl. 21.51 UTCinvestigating

   Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!

2. 13. april 2026 kl. 22.57 UTCinvestigating

   Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!

3. 13. april 2026 kl. 23.27 UTCresolved

   Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!

1. 8. april 2026 kl. 16.40 UTCinvestigating

   We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.

2. 8. april 2026 kl. 17.29 UTCinvestigating

   We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!

3. 8. april 2026 kl. 18.22 UTCidentified

   We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.

4. 8. april 2026 kl. 19.47 UTCidentified

   We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!

5. 8. april 2026 kl. 22.29 UTCidentified

   Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.

6. 8. april 2026 kl. 23.10 UTCresolved

   It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.