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Customer support platform for shared inbox, help center, and live chat.
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Maintenance
The official status page for Help Scout reports normal operation. 0 reports were recorded for Help Scout in the last 24 hours. Last official check: .
Source: official status pageShare your experience to help others stay informed.
Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.
Loading reports… · Last 24 hours
Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.
| Start | End | Reports | Status |
|---|
Official status checked
Help Scout has active maintenance
Official provider status0 outage reports in the last 24 hours.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 3h 57m | Yes | Minor | ||
| 3h 12m | Yes | Minor | ||
| 1h 18m | Yes | Minor | ||
| 1h 42m | Yes | Minor | ||
| 1h 13m | Yes | Minor | ||
| 1h 1m | Yes | Minor | ||
| 6h 44m | Yes | Major | ||
| 2h 16m | Yes | Minor |
Planned work published by the official provider.
Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.
Started 12. sep. 2026, 13.00 UTC · Ongoing
The scheduled maintenance has been completed.
Started 27. aug. 2026, 08.00 UTC · Resolved 27. aug. 2026, 09.00 UTC
The scheduled maintenance has been completed.
Started 14. aug. 2026, 07.00 UTC · Resolved 14. aug. 2026, 08.00 UTC
The maintenance has been completed. Global search and the Conversations public API are now fully up to date.
Started 22. jul. 2026, 10.05 UTC · Resolved 22. jul. 2026, 10.34 UTC
The scheduled maintenance has been completed.
Started 12. jun. 2026, 07.30 UTC · Resolved 12. jun. 2026, 08.30 UTC
The scheduled maintenance has been completed.
Started 29. maj 2026, 07.30 UTC · Resolved 29. maj 2026, 08.30 UTC
The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.
Started 16. maj 2026, 13.00 UTC · Resolved 16. maj 2026, 13.14 UTC
The scheduled maintenance has been completed. All services are operational.
Started 2. maj 2026, 13.00 UTC · Resolved 2. maj 2026, 13.17 UTC
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Uptimus overvåger Help Scout via den officielle statuskilde og normaliserer hændelser, vedligeholdelse og komponenter til én ensartet status.
Siden indeholder nu 15 komponenter, 61 hændelser, 54 vedligeholdelser og 16 dages kendt historik.
Uptimus er en uafhængig tjeneste og er ikke tilknyttet Help Scout. En sund status garanterer ikke, at alle brugere, enheder eller områder er upåvirkede.
Få besked, når Help Scout eller en overvåget komponent melder et større eller kritisk nedbrud. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer. Den tilgængelige historik indeholder 61 hændelser og giver mere kontekst end den aktuelle status. En nylig registreret hændelse var “Mailbox counts”.
Få besked om nedsat ydelse, delvis påvirkning og mindre hændelser uden et fuldt nedbrud. Uptimus følger nu 15 Help Scout-komponenter: AI Drafts, Inbox API, Web App, AI Answers. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer.
Downdetectors offentlige sider er primært baseret på brugerrapporter. Uptimus kombinerer dem med officielle hændelser, vedligeholdelse og komponentstatus, når udbyderen offentliggør dataene.
| Jämförelsekriterier | Uptimus | Downdetector |
|---|---|---|
| Rapporter fra fællesskabet om Help Scout |
| Inkluderet |
| Inkluderet |
| Adaptiv basislinje, der skelner enkelte rapporter fra større nedbrud | Inkluderet | Inkluderet |
|---|
| Rapportaktivitet over 24 timer og regionalt nedbrudskort | Inkluderet | Inkluderet |
|---|
| Ét arbejdsområde til websites, statusudbydere, Steam-spil og Android-apps og -spil | Inkluderet | Separat produkt |
|---|
| E-mail-, push- og webhookalarmer fra samme arbejdsområde | Inkluderet | Separat produkt |
|---|
| Officielle hændelsesopdateringer og statushistorik for Help Scout | Inkluderet | Rapportbaseret |
|---|
| Komponentstatus og vedligeholdelse vises separat | Inkluderet | Begrænset på offentlige sider |
|---|
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