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    Last checked 8. sep., 03.13 UTC

    Help Scout status

    Customer support platform for shared inbox, help center, and live chat.

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    Maintenance

    The official status page for Help Scout reports normal operation. 0 reports were recorded for Help Scout in the last 24 hours. Last official check: 8. sep., 03.13 UTC.

    Source: official status page

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    OverviewActivityHistoryCommunityAbout

    Help Scout service health graph

    Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.

    Help Scout activity

    Loading reports… · Last 24 hours

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    by Uptimus
    ————Now
    • No problems detected
    • Possible problems
    • Problems detected
    • Early warning
    • Official incident

    Small green bars: normal status (illustrative). Taller bars: report activity.

    Waiting for data

    Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.

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    15-minute report intervals · UTC
    StartEndReportsStatus

    Latest activity

    Last 24 hours
    1. Official status checked

      Help Scout has active maintenance

      Official provider status
      8. sep., 03.13 UTC

    Help Scout outage reports

    0 outage reports in the last 24 hours.

    Ingen nylige nedbrudsrapporter

    Fællesskabet har ikke indsendt nedbrudsrapporter for denne tjeneste inden for de seneste 24 timer.

    Få besked, når status for Help Scout ændres

    Notifikationer via e-mail, push og webhook.

    Start overvågning

    Driftskort for Help Scout

    Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.
    Se fuldt kort

    Driftskort for Help Scout

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    Help Scout status history

    Official status observations, not measured service uptime.

    Last 60 daysDaily history
    Loading history…
    ——
    • I drift
    • Problemer
    • Nedbrud
    • Vedligeholdelse
    • Ingen data

    Help Scout components

    Component nameStatus
    Help Scout AI Services — AI Drafts statusUp
    Help Scout Public APIs — Inbox API statusUp
    Help Scout Web App statusUp
    Help Scout AI Services — AI Answers statusUp
    Help Scout Docs Sites statusUp
    Help Scout AI Services — AI Summarize statusUp
    Help Scout Beacon statusUp
    Help Scout Public APIs — Docs API statusUp
    Help Scout AI Services — AI Assist statusUp
    Help Scout Mobile Apps statusUp

    Help Scout incident history

    Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

    View more history
    Incident nameDurationStartedUTCAcknowledgedSeverity
    Official status·Resolved3h 57m31. aug. 202615.09 UTCYesMinor
    Official status·Resolved3h 12m18. aug. 202615.38 UTCYesMinor
    Official status·Resolved1h 18m14. aug. 202614.59 UTCYesMinor
    Official status·Resolved1h 42m13. aug. 202623.17 UTCYesMinor
    Official status·Resolved1h 13m6. aug. 202616.12 UTCYesMinor
    Official status·Resolved1h 1m24. jul. 202622.08 UTCYesMinor
    Official status·Resolved6h 44m14. jul. 202612.17 UTCYesMajor
    Official status·Resolved2h 16m9. jul. 202614.59 UTCYesMinor

    Scheduled maintenance

    Planned work published by the official provider.

    1. ✓

      Scheduled Database Maintenance

      Maintenance

      Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.

      Started 12. sep. 2026, 13.00 UTC · Ongoing

    2. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed.

      Started 27. aug. 2026, 08.00 UTC · Resolved 27. aug. 2026, 09.00 UTC

    3. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed.

      Started 14. aug. 2026, 07.00 UTC · Resolved 14. aug. 2026, 08.00 UTC

    4. ✓

      Unscheduled Database Maintenance

      Resolved

      The maintenance has been completed. Global search and the Conversations public API are now fully up to date.

      Started 22. jul. 2026, 10.05 UTC · Resolved 22. jul. 2026, 10.34 UTC

    5. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed.

      Started 12. jun. 2026, 07.30 UTC · Resolved 12. jun. 2026, 08.30 UTC

    6. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed.

      Started 29. maj 2026, 07.30 UTC · Resolved 29. maj 2026, 08.30 UTC

    7. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.

      Started 16. maj 2026, 13.00 UTC · Resolved 16. maj 2026, 13.14 UTC

    8. ✓

      Scheduled Database Maintenance

      Resolved

      The scheduled maintenance has been completed. All services are operational.

      Started 2. maj 2026, 13.00 UTC · Resolved 2. maj 2026, 13.17 UTC

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    Om overvågning af Help Scout på Uptimus

    Uptimus overvåger Help Scout via den officielle statuskilde og normaliserer hændelser, vedligeholdelse og komponenter til én ensartet status.

    Siden indeholder nu 15 komponenter, 61 hændelser, 54 vedligeholdelser og 16 dages kendt historik.

    Uptimus er en uafhængig tjeneste og er ikke tilknyttet Help Scout. En sund status garanterer ikke, at alle brugere, enheder eller områder er upåvirkede.

    Sådan overvåger Uptimus Help Scout

    Få besked, når Help Scout eller en overvåget komponent melder et større eller kritisk nedbrud. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer. Den tilgængelige historik indeholder 61 hændelser og giver mere kontekst end den aktuelle status. En nylig registreret hændelse var “Mailbox counts”.

    Få besked om nedsat ydelse, delvis påvirkning og mindre hændelser uden et fuldt nedbrud. Uptimus følger nu 15 Help Scout-komponenter: AI Drafts, Inbox API, Web App, AI Answers. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer.

    Vedligeholdelsesnotifikationer
    Få besked, når Help Scout offentliggør planlagt, tidsbestemt eller aktiv vedligeholdelse. Uptimus har registreret 54 vedligeholdelsesvinduer fra den tilgængelige Help Scout-historik. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer.
    Gendannelsesnotifikationer
    Få besked, når Help Scout eller en påvirket komponent igen fungerer normalt. Siden indeholder 16 dages kendt historik; løste hændelser bevares til senere gennemgang. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer.
    Statusmeddelelser
    Uptimus gemmer hændelsesoverskriften fra Help Scout sammen med den normaliserede status. Den tilgængelige historik indeholder 61 hændelser og giver mere kontekst end den aktuelle status. En nylig registreret hændelse var “Mailbox counts”.
    Statusdetaljer
    Opdateringer om hændelser og vedligeholdelse gemmes, så undersøgelse, afhjælpning og gendannelse kan følges. En nylig officiel opdatering gemt af Uptimus lyder: “Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!”.
    Komponentfiltrering
    Vælg alle komponenter eller kun de Help Scout-produkter, du bruger. Officielle alarmer følger valget. Uptimus følger nu 15 Help Scout-komponenter: AI Drafts, Inbox API, Web App, AI Answers. Filtrering ændrer leverede officielle alarmer, men fjerner ikke hændelser fra den offentlige historik.

    Ofte Stillede Spørgsmål

    Få besked, når status for Help Scout ændres

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