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Knowledge base software for streamlined support and increased productivity.
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Maintenance
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Official status checked
Helpjuice has active maintenance
Official provider statusOfficial maintenance active
Read-Only Mode Activated — The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Official provider statusOfficial maintenance active
Helpjuice Maintanance — This incident has been resolved.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 1h 34m | Yes | Major | ||
| 0m | Yes | Unknown | ||
| 1h 17m | Yes | Minor | ||
| 59m | Yes | Major | ||
| 2h 14m | Yes | Unknown | ||
| 3h 47m | Yes | Minor | ||
| 1h 39m | Yes | Major | ||
| 0m | Yes | Major |
Uptimus overvåger Helpjuice via den officielle statuskilde og normaliserer hændelser, vedligeholdelse og komponenter til én ensartet status.
Siden indeholder nu 6 komponenter, 26 hændelser, 3 vedligeholdelser og 1 dages kendt historik.
Uptimus er en uafhængig tjeneste og er ikke tilknyttet Helpjuice. En sund status garanterer ikke, at alle brugere, enheder eller områder er upåvirkede.
Få besked, når Helpjuice eller en overvåget komponent melder et større eller kritisk nedbrud. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer. Den tilgængelige historik indeholder 26 hændelser og giver mere kontekst end den aktuelle status. En nylig registreret hændelse var “DB Maintenance”.
Få besked om nedsat ydelse, delvis påvirkning og mindre hændelser uden et fuldt nedbrud. Uptimus følger nu 6 Helpjuice-komponenter: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API. Alarmer kan sendes gennem de kanaler, der er aktiveret i workspace, herunder e-mail, push og konfigurerede integrationer.
Planned work published by the official provider.
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Started 12. aug. 2026, 11.46 UTC · Ongoing
This incident has been resolved.
Started 13. maj 2023, 10.00 UTC · Ongoing
The scheduled maintenance has been completed.
Started 30. maj 2021, 11.30 UTC · Resolved 30. maj 2021, 11.36 UTC
Downdetectors offentlige sider er primært baseret på brugerrapporter. Uptimus kombinerer dem med officielle hændelser, vedligeholdelse og komponentstatus, når udbyderen offentliggør dataene.
| Jämförelsekriterier | Uptimus | Downdetector |
|---|---|---|
| Rapporter fra fællesskabet om Helpjuice | Inkluderet | Inkluderet |
| Adaptiv basislinje, der skelner enkelte rapporter fra større nedbrud | Inkluderet | Inkluderet |
| Rapportaktivitet over 24 timer og regionalt nedbrudskort | Inkluderet | Inkluderet |
| Ét arbejdsområde til websites, statusudbydere, Steam-spil og Android-apps og -spil | Inkluderet | Separat produkt |
| E-mail-, push- og webhookalarmer fra samme arbejdsområde | Inkluderet | Separat produkt |
| Officielle hændelsesopdateringer og statushistorik for Helpjuice | Inkluderet | Rapportbaseret |
| Komponentstatus og vedligeholdelse vises separat | Inkluderet | Begrænset på offentlige sider |
The official status page for Helpjuice reports normal operation. 0 reports were recorded for Helpjuice in the last 24 hours. Last official check: .
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