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Customer support platform with shared inbox, help center, and live chat.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 12m ago
15
Components
0
Active incidents
0
Maintenance
5.56%
90d uptime
Global Search Slowness
Jun 17, 11:46 AM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 15 of 15 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Public APIs | Operational | Group | 6/18/2026 |
AI Services | Operational | Group | Not recorded |
AI Drafts This feature drafts replies to conversations using data from previous conversations and Docs articles in your Help Scout account. | Operational | Component | Not recorded |
Inbox API | Operational | Component | 6/18/2026 |
Web App | Operational | Component | 6/18/2026 |
AI Answers | Operational | Component | Not recorded |
Docs Sites Publicly available Docs knowledge base sites | Operational | Component | Not recorded |
AI Summarize | Operational | Component | Not recorded |
Beacon Underlying APIs that provide Beacon functionality to the web and mobile SDK products | Operational | Component | Not recorded |
Docs API | Operational | Component | Not recorded |
AI Assist | Operational | Component | Not recorded |
Mobile Apps | Operational | Component | Not recorded |
Email Processing Inbound and outbound email queues are delayed when performance is degraded. | Operational | Component | Not recorded |
Mailbox counts, folders, reports, search results When Help Scout's event processing systems overloaded, you'll see these components be delayed. | Operational | Component | 6/18/2026 |
Marketing Site https://www.helpscout.com | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Helpscout is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
5.56%
Known uptime
18 known history days
15
Components tracked
0 outage, 0 degraded
51
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
Inbox API
Operational
Mailbox counts, folders, reports, search results
Operational
Public APIs
Operational
Web App
Operational
AI Answers
Operational
1
operational days
1
degraded days
10
outage days
6
maintenance days
72
unknown days
Latest outages and degradations detected from the official status page.
This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.
Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!
Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!
Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!
It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.
The scheduled maintenance has been completed. All services are operational.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed early — AI Drafts is fully available.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Helpscout status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.helpscout.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
