Helpshift driftsforstyrrelser

1. 31. august 2026 kl. 18.02 UTCinvestigating

   Vi er klar over en igangværende Snowflake service afbrydelse, der påvirker tjenester afhængig af Snowflake for datafangst og behandling. Kundeeffekt: Berørte tjenester kan opleve forringet tilgængelighed, forsinkede data eller funktionalitetsproblemer. Status: Vi overvåger aktivt Snowflakes helbredelse og vurderer virkningen på vores tjenester. Der kræves ingen handling fra kunder på nuværende tidspunkt. Vi vil fortsat levere opdateringer, efterhånden som situationen skrider frem, og vil bekræfte, når berørte tjenester er vendt tilbage til normal.

2. 31. august 2026 kl. 18.05 UTCinvestigating

   Vi følger fortsat situationen nøje og vil levere yderligere opdateringer, efterhånden som spørgsmålet skrider frem.

3. 31. august 2026 kl. 20.57 UTCresolved

   Problemet forårsaget af Snowflake afbrydelse er blevet løst. Følgende tjenester er nu fuldt operationelle: Dashboard Analytics Power BI Analytics API Datasøgning og -behandling er blevet normal igen, og alle berørte tjenester fungerer som forventet. Hvis du støder på relaterede problemer, er du velkommen til at kontakte vores Support team på support @ helpshift.com. Vi undskylder for ulejligheden og værdsætter din tålmodighed og forståelse.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 31. juli 2026 kl. 12.31 UTCinvestigating

   Vi oplever i øjeblikket forringet ydeevne påvirker websupportsiden. Brugere kan støde på fejl, når de forsøger at oprette en billet via Kontakt os formular og Smart Forms.

2. 31. juli 2026 kl. 14.23 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 31. juli 2026 kl. 14.37 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 07.52 UTCinvestigating

   Vi oplever i øjeblikket forringet ydeevne, der påvirker Analytics Dashboard. Brugere kan bemærke, at rullen funktion ikke fungerer som forventet.

2. 24. juli 2026 kl. 09.23 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 7. juli 2026 kl. 12.49 UTCinvestigating

   Vi oplever i øjeblikket et problem med Helpshift, hvor nogle agenter støder på fejl eller latency på instrumentbrættet.

2. 7. juli 2026 kl. 13.06 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 7. juli 2026 kl. 13.59 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 7. juli 2026 kl. 14.04 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 12.03 UTCinvestigating

   Vi oplever i øjeblikket et udfald omkring Automations, Bots og Smart Views. Vores team undersøger problemet og arbejder på at gendanne tjenester så hurtigt som muligt.

2. 2. juli 2026 kl. 12.23 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 2. juli 2026 kl. 12.39 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 2. juli 2026 kl. 12.42 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juni 2026 kl. 12.40 UTCinvestigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 16. juni 2026 kl. 13.07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. juni 2026 kl. 13.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. juni 2026 kl. 13.21 UTCresolved

   This incident has been resolved.

1. 4. juni 2026 kl. 08.47 UTCinvestigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 4. juni 2026 kl. 08.59 UTCinvestigating

   We are continuing to investigate this issue.

3. 4. juni 2026 kl. 09.04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4. juni 2026 kl. 09.12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4. juni 2026 kl. 09.31 UTCresolved

   This incident has been resolved.

1. 22. maj 2026 kl. 17.07 UTCinvestigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 22. maj 2026 kl. 18.38 UTCinvestigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 22. maj 2026 kl. 18.48 UTCidentified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 22. maj 2026 kl. 20.22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22. maj 2026 kl. 20.25 UTCresolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 7. maj 2026 kl. 11.19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 7. maj 2026 kl. 11.32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. maj 2026 kl. 11.45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 7. maj 2026 kl. 11.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7. maj 2026 kl. 12.09 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 12.19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5. maj 2026 kl. 13.56 UTCinvestigating

   We are actively continuing our investigation into this issue.

3. 5. maj 2026 kl. 15.32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5. maj 2026 kl. 16.43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5. maj 2026 kl. 18.11 UTCresolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 5. maj 2026 kl. 10.04 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5. maj 2026 kl. 11.33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. maj 2026 kl. 11.56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5. maj 2026 kl. 12.06 UTCresolved

   This incident has been resolved.

1. 5. maj 2026 kl. 08.58 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5. maj 2026 kl. 09.23 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. maj 2026 kl. 09.31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5. maj 2026 kl. 09.37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5. maj 2026 kl. 09.41 UTCresolved

   This incident has been resolved.

1. 14. april 2026 kl. 12.47 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 14. april 2026 kl. 13.06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14. april 2026 kl. 13.08 UTCresolved

   This incident has been resolved.

1. 1. april 2026 kl. 10.16 UTCinvestigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 1. april 2026 kl. 10.28 UTCresolved

   This incident has been resolved.

1. 10. marts 2026 kl. 19.26 UTCinvestigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 10. marts 2026 kl. 21.49 UTCidentified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 10. marts 2026 kl. 22.20 UTCmonitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 10. marts 2026 kl. 22.37 UTCresolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 17. februar 2026 kl. 14.58 UTCinvestigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 17. februar 2026 kl. 15.05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17. februar 2026 kl. 15.15 UTCresolved

   This incident has been resolved.

1. 19. december 2025 kl. 09.51 UTCinvestigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 19. december 2025 kl. 09.58 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. december 2025 kl. 11.06 UTCresolved

   This incident has been resolved.

1. 5. december 2025 kl. 09.06 UTCinvestigating

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. 5. december 2025 kl. 09.09 UTCresolved

   This incident has been resolved.

1. 5. december 2025 kl. 07.01 UTCinvestigating

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. 5. december 2025 kl. 07.05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. december 2025 kl. 07.20 UTCresolved

   This incident has been resolved.

1. 27. november 2025 kl. 09.32 UTCinvestigating

   We are currently investigating this issue.

2. 27. november 2025 kl. 09.53 UTCinvestigating

   We are continuing to investigate this issue.

3. 27. november 2025 kl. 09.58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27. november 2025 kl. 10.17 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27. november 2025 kl. 10.22 UTCresolved

   This incident has been resolved.