Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
Resolved
Meta services are back up and running, and we’ve caught up on queued messages.
Jun 12, 2:30 PMResolved Jun 12, 7:13 PMMinor
Status Provider
Home
/
Status
/
Service
Operational
Intercom Status
AI-first customer service platform with ticketing, inbox, phone, and help center.
Source
auto
Category
Communication
Adapter
INCIDENT IO
Verified
Pending review
Current state
Operational
Checked 5d ago
4
Components
0
Active incidents
0
Maintenance
6.25%
90d uptime
Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
Jun 12, 2:30 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
6.25%
Known uptime
16 known history days
4
Components tracked
0 outage, 0 degraded
25
Incidents indexed
0 active right now
0
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Developer Features
Operational
1
Fin
Operational
1
Inbox and Messenger
Operational
1
Other Features
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
15
outage days
0
maintenance days
74
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions
Resolved
For EU customers between 09:34 - 10:18UTC, and AU customers between 09:36 - 10:06UTC Mobile SDK endpoints and mobile push were impaired. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour
Jun 11, 9:54 AMResolved Jun 11, 10:33 AMMajor
Login issues
Resolved
Open browser tabs with old logins to the Intercom app may be causing ongoing login/logout churn - closing old tabs or restarting web browser will prevent this from happening.
Jun 10, 1:19 PMResolved Jun 10, 4:15 PMMinor
Degraded Performance Across Fin and Inbox Services
Resolved
No update message available.
Jun 1, 11:03 AMResolved Jun 1, 1:23 PMMinor
Stale reporting data
Resolved
No update message available.
May 21, 11:09 AMResolved May 21, 7:25 PMMinor
Images not loading in the inbox
Resolved
No update message available.
May 20, 10:16 AMResolved May 20, 10:17 AMMinor
Investigating: Compromised version of intercom-client npm package and intercom-php
Resolved
**Resolved** We're closing this incident. On April 30, 2026 an attacker published malicious versions of intercom-client (v7.0.4) and intercom-php (v5.0.2). Both were removed from distribution within hours of discovery. No evidence of unauthorized access to customer data or Intercom accounts was found. If you installed intercom-client@7.0.4 or intercom-php@5.0.2 on April 30 and haven't already done so, we recommend rotating any credentials configured in that environment. All other versions of both packages are safe. We kept the incident open out of an abundance of caution while we completed credential rotation, hardened our infrastructure, and monitored closely for any follow-on activity. We're now satisfied it's fully remediated.
Apr 30, 4:58 PMResolved Jun 8, 11:53 AMMinor
Errors on the REST API in Australia
Resolved
No update message available.
Apr 27, 11:43 AMResolved Apr 27, 12:51 PMMajor
Fin is experiencing issues
Resolved
No update message available.
Apr 21, 11:30 PMResolved Apr 22, 1:07 AMMinor
Fin AI Agent Degraded
Resolved
No update message available.
Apr 21, 11:13 AMResolved Apr 21, 10:24 AMCritical
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
No recent maintenance windows recorded.
About the Intercom status page integration
Uptimus tracks the official Intercom status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://www.intercomstatus.com
Adapter
INCIDENT IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Intercom components
Tracked components
Showing 1 to 4 of 4 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Fin | Operational | Group | Not recorded |
Inbox and Messenger | Operational | Group | Not recorded |
Developer Features | Operational | Group | Not recorded |
Other Features | Operational | Group | Not recorded |
Get notified when Intercom changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Intercom on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Intercom down right now?
Intercom is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Intercom?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Intercom?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.