Natterbox driftsforstyrrelser

1. 6. oktober 2026 kl. 14.23 UTCresolved

   5. oktober 2026 3: 33PM BST Identificeret - Vi undersøger aktivt et problem, der i øjeblikket påvirker både afsendelse og modtagelse af SMS. Vores tekniske team arbejder på at identificere årsagen og genoprette fuld funktionalitet. Vi vil opdatere vores status side med yderligere oplysninger som vores undersøgelse skrider frem. 5. oktober 2026 3: 50PM BST Identificeret - Service nedbrydning er i øjeblikket påvirker bredere digitale kanaler, herunder SMS, WhatsApp, og Web Chat. Vores tekniske team arbejder aktivt på at genoprette normal service. Vi vil opdatere vores status side med yderligere oplysninger som vores undersøgelse skrider frem. 5. oktober 2026 5: 27PM BST Overvågning - Der er indført en afbødning, og alle digitale meddelelsestjenester er i øjeblikket operationelle. Vi overvåger fortsat platformens ydeevne nøje, mens vores ingeniørhold færdiggør en permanent opløsning. 6 oktober 2026 3: 23PM BST Løsning - Efter en periode med tæt overvågning har vi bekræftet, at der ikke har været flere hændelser af spørgsmålet, og hændelsen er nu afsluttet. Vi undskylder for eventuelle ulemper. Kontakt venligst vores kundeservice, hvis du oplever yderligere problemer.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 4. oktober 2026 kl. 11.08 UTCresolved

   3. oktober 2026 7: 08PM BST Undersøgelse - Efter en opdatering af Salesforce, kan nogle kunder opleve mislykkede opkald, hvor en routing politik bruger AI komponent. Vi er i øjeblikket ved at undersøge og vil yderligere levere opdateringer, når det er muligt. 4. oktober 2026 12: 08PM BST Løsning - Spørgsmålet bør nu løses. Kontakt vores support team, hvis du stadig oplever problemer.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. september 2026 kl. 14.42 UTCresolved

   September 16, 2026 10: 07AM BST Identificeret - Vær opmærksom på, at Salesforce i øjeblikket oplever en servicehændelse. Dette er ikke et problem med Natterbox Platform, men fordi vores tjenester er integreret med Salesforce, Natterbox CTI (Computer Telephony Integration) kan blive midlertidigt påvirket i løbet af denne tid. Hvad du skal gøre: Vi anbefaler stærkt, at kunderne direkte overvåge Salesforce Status Page (https: / / status.seleckraft.com) for de mest umiddelbare opdateringer vedrørende deres platform opsving. Næste opdateringer: Vi er aktivt afventer yderligere opdateringer direkte fra Salesforce og vil opdatere denne Natterbox status side, så snart nye oplysninger bliver tilgængelige. September 16, 2026 10: 51AM BST Identificeret - The Natterbox Customer Support team er også påvirket periodisk af denne Salesforce service hændelse. Da vores interne hold i øjeblikket ikke er i stand til at få pålidelig adgang til Salesforce og kunde konto optegnelser, bedes du forvente nogle forsinkelser i vores svartider. Vi gør alt, hvad vi kan, for at hjælpe dig med at bruge fallback-arbejdsgange, og vi sætter pris på din tålmodighed og forståelse, mens Salesforce arbejder på at løse dette problem. September 16, 2026 3: 42PM BST Resolved - Salesforce har rapporteret, at de har afsluttet udrulningen af deres afbødning til de resterende ramte tilfælde. De udfører i øjeblikket manuel genstart på eventuelle resterende tilfælde, der ikke automatisk komme sig. Mens langt de fleste tjenester er fuldt restaureret, Salesforce bemærker, at nogle individuelle kunder på specifikke tilfælde kan stadig opleve resterende forsinkelser eller periodiske fejl. Fortsæt med at overvåge Salesforce statusside for opdateringer specifikt til din instans. Hvis du fortsætter med at opleve nogen vedvarende spørgsmål om Natterbox CTI, så tøv ikke med at kontakte vores kundeservice via vores standardkanaler for hjælp.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. juli 2026 kl. 10.35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25. juni 2026 kl. 12.03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22. juni 2026 kl. 08.40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11. juni 2026 kl. 11.39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26. maj 2026 kl. 13.20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29. april 2026 kl. 08.44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18. marts 2026 kl. 17.40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11. marts 2026 kl. 12.55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.