Propay driftsforstyrrelser

1. 22. oktober 2026 kl. 16.28 UTCresolved

   Vi er blevet gjort opmærksom på, at der var et problem med at behandle nogle restitutioner, der blev indledt 10 / 7 / 26. Vi har identificeret og genindgivet alle de transaktioner, der ikke refunderede med succes, og vores SPM team vil være i kontakt med partnere med alle berørte handlende, med specifikke transaktionsoplysninger.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 5. oktober 2026 kl. 17.37 UTCinvestigating

   Klokken 1: 00 (MDT) onsdag den 7. oktober 2026 vil databasesystemet gennemgå vedligeholdelse. Rapportering vil desværre blive forsinket på grund af vedligeholdelsen. Vi forventer ikke, at forsinkelsen bliver mere end et par timer.

2. 7. oktober 2026 kl. 13.12 UTCresolved

   Vedligeholdelse er afsluttet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. september 2026 kl. 21.22 UTCinvestigating

   Vi er klar over et spørgsmål om forsinket finansiering til nogle handlende. Vores hold arbejder på at identificere og løse problemet så hurtigt som muligt.

2. 17. september 2026 kl. 21.35 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 17. september 2026 kl. 21.50 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 16.18 UTCinvestigating

   Klokken 3: 00 (MT) torsdag den 16. juli, vil databasesystemet gennemgå sin månedlige vedligeholdelse. Vi forventer ikke mere end 5 minutters service afbrydelse i løbet af denne tidsramme.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. juli 2026 kl. 20.35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13. juli 2026 kl. 14.41 UTCresolved

   This incident has been resolved.

1. 12. juni 2026 kl. 20.55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13. juni 2026 kl. 01.39 UTCresolved

   This incident has been resolved.

1. 29. maj 2026 kl. 19.37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30. maj 2026 kl. 14.48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. juni 2026 kl. 19.16 UTCresolved

   This incident has been resolved.

1. 29. maj 2026 kl. 14.27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29. maj 2026 kl. 15.24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29. maj 2026 kl. 17.43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12. maj 2026 kl. 21.09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13. maj 2026 kl. 13.52 UTCresolved

   This incident has been resolved.

1. 30. april 2026 kl. 17.08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1. maj 2026 kl. 16.02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22. april 2026 kl. 13.12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22. april 2026 kl. 21.08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22. april 2026 kl. 21.08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22. april 2026 kl. 21.10 UTCresolved

   This incident has been resolved.

1. 15. april 2026 kl. 21.26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16. april 2026 kl. 14.04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. april 2026 kl. 19.00 UTCresolved

   This incident has been resolved.

1. 21. april 2026 kl. 17.57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30. marts 2026 kl. 16.13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30. marts 2026 kl. 21.50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31. marts 2026 kl. 15.03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12. marts 2026 kl. 20.07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13. februar 2026 kl. 01.46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13. februar 2026 kl. 02.55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13. februar 2026 kl. 04.02 UTCmonitoring

   Delayed reports are now delivering.

4. 13. februar 2026 kl. 04.13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11. februar 2026 kl. 16.52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10. februar 2026 kl. 15.25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10. februar 2026 kl. 17.41 UTCresolved

   This incident has been resolved.

1. 6. januar 2026 kl. 21.01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7. januar 2026 kl. 00.24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7. januar 2026 kl. 16.38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27. december 2025 kl. 17.49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28. december 2025 kl. 00.52 UTCresolved

   This incident has been resolved.