Störungsverlauf von Examsoft

1. 17. August 2026 um 15:42 UTCinvestigating

   Wir sind auf einige Probleme gestoßen. Enterprise erlebt derzeit einen unerwarteten Service-Vorfall. Während dieser Zeit können Sie feststellen, dass Sie sich nicht anmelden und auf unsere Dienste zugreifen können. Wir werden hier Updates teilen, damit Sie unseren Fortschritt verfolgen können, während wir das Problem lösen. Nächstes Update: Innerhalb von 30 Minuten

2. 17. August 2026 um 17:01 UTCmonitoring

   Wir haben die Ursache des Problems identifiziert und der Service wurde wiederhergestellt. Unternehmen sollten sich jetzt anmelden und auf unsere Dienste zugreifen können. Wir überwachen derzeit, um sicherzustellen, dass keine zusätzlichen Probleme auftreten. Nächstes Update: Innerhalb von 30

3. 17. August 2026 um 19:51 UTCmonitoring

   Wir haben die Ursache des Problems identifiziert und der Service wurde wiederhergestellt. Unternehmen sollten sich jetzt anmelden und auf unsere Dienste zugreifen können. Wir überwachen derzeit, um sicherzustellen, dass keine zusätzlichen Probleme auftreten.

4. 17. August 2026 um 21:30 UTCresolved

   Die Probleme, die Enterprise betreffen, wurden vollständig gelöst. Benutzer sollten keine Probleme mehr beim Anmelden oder beim Zugriff auf die Plattform haben. Wir entschuldigen uns für die Störung und schätzen Ihre Geduld, während wir den Service wiederhergestellt haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. August 2026 um 14:36 UTCinvestigating

   Wir untersuchen derzeit Berichte über die Unfähigkeit, auf das Enterprise Portal zuzugreifen (ui.examsoft.io). Wir werden diesen Beitrag aktualisieren, sobald neue Informationen verfügbar sind.

2. 17. August 2026 um 15:05 UTCresolved

   Die Probleme mit Enterprise Portal wurden vollständig gelöst. Benutzer sollten keine Probleme mehr beim Anmelden oder beim Zugriff auf die Plattform haben. Wir entschuldigen uns für die Störung und schätzen Ihre Geduld, während wir den Service wiederhergestellt haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 9. Juli 2026 um 21:31 UTCresolved

   Zwischen ca. 15:50 Uhr und 16:10 Uhr zentraler Zeit erlebten einige Kunden Verzögerungen bei der Bewertung aufgrund eines Problems, das während einer geplanten Servicebereitstellung für das Enterprise-Portal aufgetreten war. Das Problem wurde behoben und die Scoring-Dienste sind zum normalen Betrieb zurückgekehrt. Jede verzögerte Verarbeitung sollte nun aktualisiert werden oder kann bei Bedarf erneut ausgelöst werden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juni 2026 um 16:27 UTCinvestigating

   We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

2. 29. Juni 2026 um 16:43 UTCinvestigating

   We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.

3. 29. Juni 2026 um 17:10 UTCresolved

   The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal. Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service. Service Degradation: EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11 PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11 BST: Monday, 29th June 16:46 – Monday, 29th June 18:11 AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11 Duration: 1 hour, 25 minutes Product(s) Affected: Enterprise Portal Impact: Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.

1. 17. Juni 2026 um 14:50 UTCinvestigating

   We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.

2. 17. Juni 2026 um 15:50 UTCmonitoring

   We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.

3. 17. Juni 2026 um 19:23 UTCresolved

   Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.

1. 5. Mai 2026 um 20:09 UTCinvestigating

   We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. Our new certificate will be updated in our metadata located here at that time https://sso.examsoft.com/sp/metadata.xml

2. 6. Mai 2026 um 14:11 UTCmonitoring

   The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml

3. 11. Mai 2026 um 15:10 UTCresolved

   The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.

1. 23. April 2026 um 08:36 UTCinvestigating

   We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

2. 23. April 2026 um 10:36 UTCresolved

   We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

1. 30. März 2026 um 15:06 UTCinvestigating

   We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

2. 30. März 2026 um 15:48 UTCidentified

   We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

3. 30. März 2026 um 16:44 UTCmonitoring

   Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address

4. 6. April 2026 um 20:59 UTCresolved

   This incident has been resolved.

1. 19. März 2026 um 16:18 UTCinvestigating

   We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 19. März 2026 um 22:58 UTCmonitoring

   We have restored normal service for Examplify exams with monitoring enabled.  Any new Examplify exams with monitoring enabled are now processing as expected.  We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

3. 25. März 2026 um 19:59 UTCresolved

   This incident has been resolved.

1. 4. März 2026 um 19:39 UTCinvestigating

   ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.

2. 16. März 2026 um 15:28 UTCresolved

   This incident has been resolved.

1. 17. Dezember 2025 um 22:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 18. Dezember 2025 um 02:17 UTCresolved

   This incident has been resolved.

1. 17. Dezember 2025 um 21:54 UTCinvestigating

   We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 17. Dezember 2025 um 22:11 UTCresolved

   This incident has been resolved.

1. 17. Dezember 2025 um 21:00 UTCinvestigating

   We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 17. Dezember 2025 um 21:53 UTCresolved

   This incident has been resolved.

1. 8. Dezember 2025 um 19:32 UTCinvestigating

   We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 8. Dezember 2025 um 19:52 UTCmonitoring

   We are currently and continuing to monitor the issue. There may be intermittent delays.

3. 8. Dezember 2025 um 21:22 UTCmonitoring

   We are going to continue to monitor the situation to confirm resolution.

4. 9. Dezember 2025 um 21:52 UTCinvestigating

   We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

5. 10. Dezember 2025 um 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 17. Dezember 2025 um 20:59 UTCresolved

   This incident has been resolved.

1. 8. Dezember 2025 um 16:27 UTCinvestigating

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 8. Dezember 2025 um 17:20 UTCresolved

   This issue is currently has been resolved. All functions to the legacy portal has been restored.

1. 4. Dezember 2025 um 16:52 UTCinvestigating

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 4. Dezember 2025 um 17:59 UTCinvestigating

   We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

3. 4. Dezember 2025 um 18:31 UTCidentified

   The cause of the issue has been identified and we are implementing a resolution.

4. 4. Dezember 2025 um 18:33 UTCmonitoring

   Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.

5. 4. Dezember 2025 um 19:02 UTCresolved

   The incident has been resolved and services have returned to normal.

1. 6. November 2025 um 23:56 UTCinvestigating

   We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

2. 6. November 2025 um 23:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. November 2025 um 00:12 UTCresolved

   This incident has been resolved.

1. 29. Oktober 2025 um 23:11 UTCresolved

   A backlog of the scoring queue contributed to delayed updating of scores in the portal only affecting clients in the Asia Pacific region of Enterprise. Once we worked the queue to a stabilized level, appropriate services were rebooted for safe measure that handle this queue. This occurred between 9:30am and 4:30pm central time.

1. 20. Oktober 2025 um 12:51 UTCinvestigating

   We are aware of reports that some users are receiving a 502 error while navigating to ExamSoft.com. You should be able to log into the portal directly by navigating to your institution's portal's unique URL. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

2. 20. Oktober 2025 um 15:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. Oktober 2025 um 01:32 UTCresolved

   This issue has been resolved.

1. 20. Oktober 2025 um 10:05 UTCmonitoring

   Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files. The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error. We regret any inconvenience this may cause. Thank you for your patience whilst we work to bring the service back to optimum health.

2. 20. Oktober 2025 um 10:48 UTCresolved

   We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident. If you continue to have issues, please contact our support team.