62 Heap incidents · Januar 2025 — official updates, affected components, duration and resolution details.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
We are continuing to work on a fix for this issue.
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
This incident has been resolved
We are currently investigating this issue.
This incident has been resolved.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Wir erleben derzeit Verzögerungen bei der Verfügbarkeit von Daten in der App für eine Teilmenge von Kunden. Möglicherweise bemerken Sie fehlende Daten in Ihren Berichten. Die Datenerfassung ist nicht betroffen und es sind keine Daten verloren gegangen. Unsere Ingenieure untersuchen derzeit das Problem.
Wir untersuchen das Problem weiter.
Latenz löst sich auf. Wir beobachten derzeit.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Einige US-Kunden, die HFT-Syncs verwenden, können Verzögerungen bei der Datenverarbeitung oder -verfügbarkeit feststellen. Das Problem wurde identifiziert und unsere Teams arbeiten an einer Lösung.
Dieser Vorfall wurde behoben
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen derzeit dieses Problem.
Das Problem wurde identifiziert und ein Fix wird implementiert.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen derzeit dieses Problem.
Ein Fix wurde implementiert und wir überwachen die Ergebnisse.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
This incident has been resolved
This incident has been resolved.
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
We are continuing to work on a fix.
This incident has been resolved.
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Queries have resumed. We are monitoring.
This incident has been resolved.
No data has been lost. We are working on a fix
We continue to work on a fix for this issue
We are continuing to work on the fix for this issue.
We continue to work on a fix for this issue. We will post an update as soon as one is available.
The fix has been applied and latency is recovering. We continue to monitor.
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
We are currently investigating this issue.
This incident has been resolved
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
We are continuing to investigate the issue. We will post an update in 2 hours.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
This incident has been resolved.
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
A fix has been applied. We continue to monitor.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
We are continuing to monitor this issue. We will post another update in 2 hours.
We have implemented a fix and monitoring recovery
This incident has been resolved.
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
A fix has been applied and latency is beginning to recover
This incident has been resolved.
Data collection is unaffected. Our engineers are currently investigating the issue.
This incident has been resolved.