Login and connectivity issues
Resolved
Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.
Apr 15, 5:11 PMResolved Apr 16, 2:18 PMCriticalSugarSync.com Main WebsiteTwo-Factor Authentication (2FA)
Status Provider
Home
/
Status
/
Service
Operational
Sugarsync Status
Cloud file sharing, sync, and online backup service with existing folder structure.
Source
auto
Category
Cloud
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked just now
13
Components
0
Active incidents
0
Maintenance
12.5%
90d uptime
Login and connectivity issues
Apr 15, 5:11 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
12.5%
Known uptime
8 known history days
13
Components tracked
0 outage, 0 degraded
32
Incidents indexed
0 active right now
19
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Applications
Operational
1
Desktop Application
Operational
1
Emails
Operational
1
Live Chat
Operational
1
Mobile Applications
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
3
outage days
4
maintenance days
82
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Login and connectivity issues
Resolved
Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.
Apr 12, 12:57 AMResolved Apr 13, 2:50 PMCriticalSugarSync.com Main WebsiteWeb Application
Email Message Delays
Resolved
Google has indicated that the issue has been resolved.
Apr 8, 7:29 PMResolved Apr 9, 12:04 AMMinorTicketing
Services affected due to Cloudflare outage
Resolved
This incident has been resolved.
Nov 18, 2:46 PMResolved Nov 18, 9:32 PMNoneEmailsSearch
Live Chat
Resolved
This incident has been resolved.
Jul 17, 12:56 AMResolved Jul 19, 5:09 AMMaintenanceLive Chat
System emails not being delivered
Resolved
Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails for shared folders, new business user activations, password resets, etc., while this issue was being resolved, please send them again.
Jun 26, 8:10 PMResolved Jul 1, 2:24 PMMajorEmails
Credit card cannot be updated via some web browsers
Resolved
This incident has been resolved.
Apr 8, 3:56 PMResolved Apr 23, 5:07 PMMinorWeb Application
Login issues with some SugarSync accounts
Resolved
Our engineers investigated an issue that was preventing some users from logging in to their accounts. That issue appears to be resolved now. If you still cannot log into your account, please submit a ticket to support.
Feb 6, 2:00 PMResolved Feb 6, 7:30 PMMajor
Thumbnails not being displayed
Resolved
Our engineers have resolved the issue that is affecting the ability to view image thumbnails.
Jan 9, 3:34 PMResolved Jan 10, 9:00 PMMinorWeb ApplicationMobile Applications
Credit card cannot be updated via some web browsers
Resolved
This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.
Dec 11, 5:02 PMResolved Mar 12, 2:43 PMMajorWeb Application
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Network Maintenance
Completed
The scheduled maintenance has been completed.
Apr 9, 2:30 PMResolved Apr 9, 3:30 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 30, 2:30 PMResolved Mar 30, 4:30 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 26, 2:30 PMResolved Mar 26, 4:30 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 25, 2:30 PMResolved Mar 25, 4:09 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 18, 2:00 PMResolved Mar 18, 2:21 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 17, 2:00 PMResolved Mar 17, 2:18 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 16, 2:00 PMResolved Mar 16, 3:00 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 12, 2:00 PMResolved Mar 12, 2:30 PMMaintenance
Network Maintenance
Completed
The scheduled maintenance has been completed.
Mar 9, 3:00 PMResolved Mar 9, 4:00 PMMaintenance
Server Maintenance
Completed
The scheduled maintenance has been completed.
Apr 1, 4:00 PMResolved Apr 3, 7:00 AMMaintenanceTwo-Factor Authentication (2FA)Emails
About the Sugarsync status page integration
Uptimus tracks the official Sugarsync status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.sugarsync.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Sugarsync components
Tracked components
Showing 1 to 13 of 13 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Applications | Operational | Group | Not recorded |
Support | Operational | Group | Not recorded |
Other | Operational | Group | Not recorded |
Live Chat | Operational | Component | Not recorded |
Web Application SugarSync web portal | Operational | Component | Not recorded |
Desktop Application SugarSync desktop application for Windows and MacOS | Operational | Component | Not recorded |
Search Functionality to search for files and folders within an account. | Operational | Component | Not recorded |
Ticketing | Operational | Component | Not recorded |
Emails This is the system that handles system emails such as password resets, shared folder invitations, daily summaries, etc. | Operational | Component | Not recorded |
Mobile Applications SugarSync apps for iOS (iPhone/iPad) and Android devices | Operational | Component | Not recorded |
Telephone | Operational | Component | Not recorded |
Two-Factor Authentication (2FA) | Operational | Component | Not recorded |
SugarSync.com Main Website | Operational | Component | Not recorded |
Get notified when Sugarsync changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Sugarsync on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Sugarsync down right now?
Sugarsync is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Sugarsync?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Sugarsync?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.