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Gainsight status
Customer Success and Product Experience Software for increasing revenue and advocacy.
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Maintenance
The official status page for Gainsight reports normal operation. Within the last 24 hours, the provider marked “Performance degradation observed in CS US2” as resolved. 0 reports were recorded for Gainsight in the last 24 hours. Last official check: .
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Gainsight service health graph
Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.
Gainsight activity
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Small green bars: normal status (illustrative). Taller bars: report activity. Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.
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Latest activity
Last 24 hoursOfficial status checked
Gainsight has active maintenance
Official provider statusOfficial incident resolved
Performance degradation observed in CS US2 — This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.
Official provider statusOfficial maintenance active
Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th September 2026 — UTC - From 3:00 AM to 7:00 AM Saturday, 12th September 2026 CDT - From 10:00 PM Friday, 14th to 2:00 AM Saturday, 12th September 2026 IST - From 8:30 AM to 12:30 PM Saturday, 12th September 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected]
Official provider status
