Degraded performance of Assist + Answers features
Resolved
This incident has been resolved.
Jun 10, 1:09 PMResolved Jun 11, 1:11 AMNoneWeb AppAPI
Status Provider
Home
/
Status
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Service
Home
/
Status
/
Service
AI-powered enterprise search, intranet, and wiki platform.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 3h ago
13
Components
0
Active incidents
0
Maintenance
100%
90d uptime
Degraded performance of Assist + Answers features
Jun 10, 1:09 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 13 of 13 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Infrastructure | Operational | Group | Not recorded |
Databases | Operational | Component | Not recorded |
Web App Front end application | Operational | Component | Not recorded |
Extension The Guru Chrome Extension | Operational | Component | Not recorded |
Servers | Operational | Component | Not recorded |
File Service API | Operational | Component | Not recorded |
Slack bot The Guru slack bot | Operational | Component | Not recorded |
API Frontend application and API servers | Operational | Component | Not recorded |
File Service Conversions | Operational | Component | Not recorded |
Analytics Services and resources required to run Guru analytics. | Operational | Component | Not recorded |
Stripe API | Operational | Component | Not recorded |
Message Delivery The email notification delivery system | Operational | Component | Not recorded |
Zuora Production API | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Guru is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
100%
Known uptime
1 known history days
13
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
20
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
API
Operational
Analytics
Operational
Databases
Operational
Extension
Operational
File Service API
Operational
1
operational days
0
degraded days
0
outage days
0
maintenance days
89
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
This incident has been resolved. Thanks for your patience!
The issue has been resolved. Thank you for your patience.
The issue has been resolved. Thank you for your patience.
The issue has been resolved. We appreciate your patience.
The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention.
The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.
OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again.
Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience.
All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Guru status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.getguru.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
