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Collaborative customer service platform for businesses.
Source
auto
Category
Marketing
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 1h ago
16
Components
0
Active incidents
0
Maintenance
25%
90d uptime
[office365] Office channels offline preventing emails being sent or received
May 28, 6:24 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 16 of 16 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
App Desktop, web and mobile apps | Operational | Component | Not recorded |
Real time events Updates Front in real time, such as when new messages arrive or comments are received | Operational | Component | Not recorded |
API and integrations Front’s Core API, Plugin SDK, Channels API and integrations | Operational | Component | Not recorded |
Push notifications Push notifications across Front web, desktop, and mobile applications | Operational | Component | Not recorded |
Rules and Workflows Rule and Workflow execution | Operational | Component | Not recorded |
SMTP (non-Gmail / O365) Sending and receiving emails via SendGrid and SMTP | Operational | Component | Not recorded |
Gmail Sending and receiving Gmail emails | Operational | Component | Not recorded |
O365 Sending and receiving O365 emails | Operational | Component | Not recorded |
Sending and receiving Facebook messages | Operational | Component | Not recorded |
Sending and receiving Tweets and Twitter DMs | Operational | Component | Not recorded |
Twilio Sending and receiving Twilio and Twilio WhatsApp messages | Operational | Component | Not recorded |
Other channels Sending and receiving messages via other 3rd party integrations, for example Smooch, Intercom, or Talkdesk | Operational | Component | Not recorded |
Front chat Sending and receiving Front chat messages | Operational | Component | Not recorded |
Calendar Calendar app, calendar in plugin sidebar and scheduling links | Operational | Component | Not recorded |
Analytics Analytics systems in app and API | Operational | Component | Not recorded |
Knowledge Base Managing and serving Knowledge Base application | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Front is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
25%
Known uptime
4 known history days
16
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
31
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
API and integrations
Operational
Analytics
Operational
App
Operational
Calendar
Operational
Operational
1
operational days
0
degraded days
3
outage days
0
maintenance days
86
unknown days
Latest outages and degradations detected from the official status page.
Front is continuing to partner with Microsoft on root cause of remaining channel sync failures. We added the ability to automatically bring these channels back online to prevent further customer impact.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved. A fix has been implemented.
Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.
On Friday, Dec 19, at 14:50 UTC \(6:50am PST\), customers backed in our US-West-2 data center experienced dramatically increased API latency, resulting in the website failing to load and messages being queued in the backend. This continued until 18:10 UTC \(10:10am PST\). During this time no messages were lost, though there may have been a significant delay for messages to appear in customer inboxes. All queued messages were delivered by 21:00 \(1:00pm PST\). Customers based in Front’s EU-West-1 and US-West-1 datacenters may have experienced some delays during this time, as some systems are interdependent, but this impact was intermittent and uncommon. The root cause of this issue was the failure of a caching system. There are several database systems that support the Front application, which are supported by caching to improve performance. A recent change increased the size of some objects in the cache layer. This is not inherently wrong, and did not have any immediate impact. On Friday the 19th the caching layer in US-West-2 crossed a new threshold of data volume which triggered a large number of evictions, particularly of other data that is necessary for most application activity. Besides putting additional load on the databases, there was simply not enough room in the cache for all the data we needed to store there. This caused a high amount of thrashing that significantly increased latency for all systems.
This incident has been resolved.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled database upgrade has been completed.
The emergency maintenance has been completed with less than 5 minutes of downtime.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Front status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://www.frontstatus.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
