Historial de interrupciones de Helpshift

1. 31 de agosto de 2026 a las 18:02 UTCinvestigating

   Somos conscientes de un servicio continuo de Snowflake que está impactando servicios dependientes de Snowflake para la recuperación de datos y procesamiento. Impacto del cliente: Los servicios afectados pueden experimentar disponibilidad degradada, datos retrasados o problemas de funcionalidad. Situación: Estamos monitoreando activamente la recuperación de Snowflake y evaluando el impacto en nuestros servicios. No se requiere ninguna acción de los clientes en este momento. Seguiremos proporcionando actualizaciones a medida que avance la situación y confirmaremos una vez que los servicios afectados hayan regresado a la normalidad.

2. 31 de agosto de 2026 a las 18:05 UTCinvestigating

   Seguimos vigilando de cerca la situación y proporcionaremos más actualizaciones a medida que avance la cuestión.

3. 31 de agosto de 2026 a las 20:57 UTCresolved

   Se ha resuelto el problema causado por el saqueo de Snowflake. Los siguientes servicios están en pleno funcionamiento: Dashboard Analytics Power BI Analytics API La recuperación de datos y el procesamiento han regresado a la normalidad, y todos los servicios afectados funcionan según lo previsto. Si encuentras problemas relacionados, no dudes en contactar con nuestro equipo de Soporte en [email protected]. Nos disculpamos por cualquier inconveniente causado y apreciamos su paciencia y comprensión.

Traducido automáticamente desde la actualización oficial del incidente.

1. 31 de julio de 2026 a las 12:31 UTCinvestigating

   Actualmente estamos experimentando un rendimiento degradado que impacta en la Página de Soporte Web. Los usuarios pueden encontrar errores al intentar crear un ticket a través del formulario Contact Us y Smart Forms.

2. 31 de julio de 2026 a las 14:23 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 31 de julio de 2026 a las 14:37 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 7:52 UTCinvestigating

   Actualmente estamos experimentando un rendimiento degradado que afecta al panel de análisis. Los usuarios pueden notar que la función de desplazamiento no funciona como se espera.

2. 24 de julio de 2026 a las 9:23 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de julio de 2026 a las 12:49 UTCinvestigating

   Actualmente estamos experimentando un problema con Helpshift, donde algunos agentes están encontrando errores o latencia en el panel de control.

2. 7 de julio de 2026 a las 13:06 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 7 de julio de 2026 a las 13:59 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 7 de julio de 2026 a las 14:04 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de julio de 2026 a las 12:03 UTCinvestigating

   Actualmente estamos experimentando un Outage en torno a Automations,Bots y Smart Views. Nuestro equipo está investigando la cuestión y trabajando para restaurar los servicios lo antes posible.

2. 2 de julio de 2026 a las 12:23 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 2 de julio de 2026 a las 12:39 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 2 de julio de 2026 a las 12:42 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de junio de 2026 a las 12:40 UTCinvestigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 16 de junio de 2026 a las 13:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 de junio de 2026 a las 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 de junio de 2026 a las 13:21 UTCresolved

   This incident has been resolved.

1. 4 de junio de 2026 a las 8:47 UTCinvestigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 4 de junio de 2026 a las 8:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 de junio de 2026 a las 9:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 de junio de 2026 a las 9:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 de junio de 2026 a las 9:31 UTCresolved

   This incident has been resolved.

1. 22 de mayo de 2026 a las 17:07 UTCinvestigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 22 de mayo de 2026 a las 18:38 UTCinvestigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 22 de mayo de 2026 a las 18:48 UTCidentified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 22 de mayo de 2026 a las 20:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 de mayo de 2026 a las 20:25 UTCresolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 7 de mayo de 2026 a las 11:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 7 de mayo de 2026 a las 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 de mayo de 2026 a las 11:45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 7 de mayo de 2026 a las 11:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 de mayo de 2026 a las 12:09 UTCresolved

   This incident has been resolved.

1. 5 de mayo de 2026 a las 12:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 de mayo de 2026 a las 13:56 UTCinvestigating

   We are actively continuing our investigation into this issue.

3. 5 de mayo de 2026 a las 15:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 de mayo de 2026 a las 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 de mayo de 2026 a las 18:11 UTCresolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 5 de mayo de 2026 a las 10:04 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 de mayo de 2026 a las 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de mayo de 2026 a las 11:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 de mayo de 2026 a las 12:06 UTCresolved

   This incident has been resolved.

1. 5 de mayo de 2026 a las 8:58 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 de mayo de 2026 a las 9:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de mayo de 2026 a las 9:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 de mayo de 2026 a las 9:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 de mayo de 2026 a las 9:41 UTCresolved

   This incident has been resolved.

1. 14 de abril de 2026 a las 12:47 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 14 de abril de 2026 a las 13:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 de abril de 2026 a las 13:08 UTCresolved

   This incident has been resolved.

1. 1 de abril de 2026 a las 10:16 UTCinvestigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 1 de abril de 2026 a las 10:28 UTCresolved

   This incident has been resolved.

1. 10 de marzo de 2026 a las 19:26 UTCinvestigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 10 de marzo de 2026 a las 21:49 UTCidentified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 10 de marzo de 2026 a las 22:20 UTCmonitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 10 de marzo de 2026 a las 22:37 UTCresolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 17 de febrero de 2026 a las 14:58 UTCinvestigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 17 de febrero de 2026 a las 15:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 de febrero de 2026 a las 15:15 UTCresolved

   This incident has been resolved.

1. 19 de diciembre de 2025 a las 9:51 UTCinvestigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 19 de diciembre de 2025 a las 9:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 de diciembre de 2025 a las 11:06 UTCresolved

   This incident has been resolved.

1. 5 de diciembre de 2025 a las 9:06 UTCinvestigating

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. 5 de diciembre de 2025 a las 9:09 UTCresolved

   This incident has been resolved.

1. 5 de diciembre de 2025 a las 7:01 UTCinvestigating

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. 5 de diciembre de 2025 a las 7:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 de diciembre de 2025 a las 7:20 UTCresolved

   This incident has been resolved.

1. 27 de noviembre de 2025 a las 9:32 UTCinvestigating

   We are currently investigating this issue.

2. 27 de noviembre de 2025 a las 9:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 de noviembre de 2025 a las 9:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 de noviembre de 2025 a las 10:17 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 de noviembre de 2025 a las 10:22 UTCresolved

   This incident has been resolved.