Service Outage
Resolved
This incident has been resolved.
Jun 16, 12:40 PMResolved Jun 16, 1:21 PMCriticalAuto Assignment
Status Provider
Home
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Status
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Service
Home
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Status
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Service
AI-powered customer service platform for seamless interactions and support.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 49m ago
44
Components
0
Active incidents
0
Maintenance
4.35%
90d uptime
Service Outage
Jun 16, 12:40 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 25 of 44 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Mobile SDK Helpshift SDK services integrated in your app | Operational | Component | Not recorded |
Management Portal Admin console for agents | Operational | Component | Not recorded |
Web Chat | Operational | Component | Not recorded |
Web Support Page Public facing web support page | Operational | Component | Not recorded |
Analytics Dashboard | Operational | Component | Not recorded |
Amazon Webservices datacenter #1 Datacenter operated by Amazon | Operational | Component | Not recorded |
Amazon Webservices datacenter #2 Datacenter operated by Amazon | Operational | Component | Not recorded |
Email delivery Email delivery powered by Mailgun | Operational | Component | Not recorded |
Inbound email processing Incoming email (powered by Mailgun) | Operational | Component | Not recorded |
Webhooks | Operational | Component | Not recorded |
Predict Predict dashboard | Operational | Component | Not recorded |
Issues Analytics API | Operational | Component | Not recorded |
Helpshift APIs | Operational | Component | Not recorded |
Salesforce Sync Sync service with Salesforce | Operational | Component | Not recorded |
Time Based Automation | Operational | Component | Not recorded |
Bots | Operational | Component | Not recorded |
Channel Integrations | Operational | Component | Not recorded |
Auto Assignment | Operational | Component | 6/16/2026 |
CSV Reports | Operational | Component | Not recorded |
PowerBi | Operational | Component | Not recorded |
Quick Replies | Operational | Component | Not recorded |
Language AI | Operational | Component | Not recorded |
Pre-issue flow | Operational | Component | Not recorded |
Audit Trail | Operational | Component | Not recorded |
Smart Intents | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Helpshift is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
4.35%
Known uptime
23 known history days
44
Components tracked
0 outage, 0 degraded
51
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
Auto Assignment
Operational
AI Agent Copilot Analytics
Operational
AI Reply
Operational
Amazon Webservices datacenter #1
Operational
Amazon Webservices datacenter #2
Operational
1
operational days
0
degraded days
7
outage days
15
maintenance days
67
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience caused.
This incident has been resolved.
The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at support@helpshift.com. We apologize for any inconvenience caused and appreciate your patience.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Helpshift status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.helpshift.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
