Inky Status. Check Current Outages and Incidents

Status Provider

Home

Status

Service

Inky components

Tracked components

Showing 1 to 16 of 16 tracked components.

Component	Status	Type	Last changed
Email Processing	Operational	Group	Not recorded
EMail Service	Operational	Group	Not recorded
Dashboard Services	Operational	Group	Not recorded
Dashboard Services US The administrative and reporting dashboard	Operational	Component	Not recorded
Office 365 Microsoft's Office 365 Service	Operational	Component	Not recorded
Dashboard Services EU	Operational	Component	Not recorded
Google Workspace	Operational	Component	Not recorded
Inky Region 1 - Southeast US Inky Anti-Phish mail scanning system in the Inky Region 1 - Southeast US	Operational	Component	Not recorded
Inky Region 2 - Eastern US Inky Anti-Phish mail scanning system in the Inky Region 2 - Eastern US	Operational	Component	Not recorded
Smart Host Customers Smart Host Customers with non-standard O365 or Google Workspace tenants	Operational	Component	Not recorded
Inky Region 3 - Northwest US Inky Anti-Phish mail scanning system in the Inky Region 3 - Northwest US	Operational	Component	Not recorded
Link Rewriting service Inky Link rewriting service	Operational	Component	Not recorded
Encryption Service	Operational	Component	Not recorded
Inky EU Inky mail processing in the EU region	Operational	Component	Not recorded
Analysis	Operational	Component	Not recorded
Informational Update	Operational	Component	Not recorded

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

INKY - Google Workspace partners - Emails fail to send or receive

Postmortem

On April 8ths, we noticed an issue with INKY partners where emails were failing to be sent or delivered, with a timeout error. After some initial investigation, this turned out to only be affecting partners who were using INKY with Google Workspace. There were no failures within the INKY product itself and the timeouts were specific to Google, who was experiencing an issue at that time. ‌ The RCA for this Google outage can be found here: [https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT](https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT)

Apr 8, 4:03 PMResolved Apr 8, 11:02 PMMajorGoogle Workspace

Outbound mail delays in EU region

Postmortem

On March 31s, our dev team observed that an email filter host was having a disproportionate amount of traffic sent to it, that was slowing down the response time. This in turn caused additional pressure on some of our backend resources that were slowing down the email processing time. This traffic did not cause the service to crash and auto scaling did not occur due to the CPU processing of the items not breaking a threshold.

Mar 31, 11:17 AMResolved Mar 31, 1:07 PMMinorInky EU

Widespread Microsoft 365 Issue Potentially Impacting Email

Resolved

Microsoft reports that they have resolved the issue

Jan 22, 8:49 PMResolved Jan 23, 1:05 PMMinorOffice 365

Outbound Mail Delays

Resolved

Everything running smoothly as expected and has been have we monitored throughout the day. Fixes now in place to correct issues tied to alerting and to prevent similar failures from occurring again.

Dec 23, 2:14 PMResolved Dec 23, 9:24 PMNoneInky Region 1 - Southeast USInky Region 2 - Eastern US

Mail processing delays in US.

Resolved

This incident has been resolved.

Dec 5, 5:27 PMResolved Dec 8, 1:32 PMNoneInky Region 1 - Southeast USInky Region 2 - Eastern US

Dashboard may be slow and show dated information

Resolved

The backlog seems to have caught up, and Dashboard operations are back to normal.

Oct 21, 1:36 PMResolved Oct 21, 2:57 PMMinorDashboard Services EUDashboard Services US

Seeing some delay with delivery tied to some O365 Email

Resolved

We have not seen a reoccurrence of this issue it appears that the external issue to Inky has been resolved.

Aug 12, 3:02 PMResolved Aug 14, 2:47 PMMinorOffice 365

Issues delivering emails to Microsoft Groups/DLs with Empty From Headers

Resolved

Update has been made to correctly handle and deliver the emails to groups with an empty From header.

Jul 23, 3:17 PMResolved Jul 23, 4:51 PMMinorOffice 365

Viewing an encrypted email via the magic link option is not currently working

Resolved

The fix is in place and authorization through the Sign in with email option should be working as expected again.

Jun 9, 5:16 PMResolved Jun 9, 6:23 PMMajorEncryption Service

Reports of delays in sending email for teams using o365

Resolved

Inky Engineers monitored traffic from Microsoft overnight and no further disruptions or drops in traffic from Microsoft servers was detected.

Jun 3, 1:39 AMResolved Jun 3, 11:44 AMMinorInky Region 1 - Southeast USOffice 365

Recent maintenance