Historial de interrupciones de Natterbox

1. 6 de octubre de 2026 a las 14:23 UTCresolved

   5 de octubre, 2026 3:33PM BST Identified - Estamos investigando activamente un problema que afecta actualmente tanto el envío como el envío de SMS. Nuestro equipo técnico está trabajando para identificar la causa y restaurar la funcionalidad completa. Actualizaremos nuestra página de estado con más detalles a medida que avance nuestra investigación. 5 de octubre, 2026 3:50PM BST Identificado - La degradación del servicio está afectando actualmente canales digitales más amplios, incluyendo SMS, WhatsApp y Chat Web. Nuestro equipo técnico está trabajando activamente para restaurar el servicio normal. Actualizaremos nuestra página de estado con más detalles a medida que avance nuestra investigación. 5 de octubre, 2026 5:27PM BST Supervisión - Se ha aplicado una mitigación y todos los servicios de mensajería digital están en funcionamiento. Seguimos monitoreando de cerca el rendimiento de la plataforma mientras nuestro equipo de ingeniería finaliza una resolución permanente. Octubre 6, 2026 3:23PM BST Resolvidos - Tras un período de estrecha vigilancia, hemos confirmado que no se han producido más incidentes de la cuestión, y el incidente está cerrado. Nos disculpamos por cualquier inconveniente que esto pueda haber causado. Contacte con nuestro Equipo de Atención al Cliente si experimenta otros problemas.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de octubre de 2026 a las 11:08 UTCresolved

   3 de octubre de 2026 7:08PM BST Investigación - Después de una actualización de Salesforce, algunos clientes pueden experimentar llamadas fallidas donde una política de enrutamiento está utilizando el componente AI. Actualmente estamos investigando y proporcionaremos más actualizaciones cuando sea posible. 4 de octubre de 2026 12:08PM BST Resolver - La cuestión debe resolverse ahora. Por favor, contacte con nuestro equipo de soporte si todavía está experimentando problemas.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de septiembre de 2026 a las 14:42 UTCresolved

   16 de septiembre de 2026 10:07AM BST Identified - Tenga en cuenta que Salesforce está experimentando un incidente de servicio. Esto no es un problema con la Plataforma Natterbox, pero debido a que nuestros servicios están integrados con Salesforce, Natterbox CTI (Incorporación Telefonía de Computer) puede ser impactado temporalmente durante este tiempo. Lo que debe hacer: Recomendamos a los clientes que supervisen directamente la página de estado de Salesforce (https://status.salesforce.com) para las actualizaciones más inmediatas sobre la recuperación de su plataforma. Siguientes actualizaciones: Esperamos activamente nuevas actualizaciones directamente desde Salesforce y actualizaremos esta página de estado de Natterbox tan pronto como se disponga de nueva información. 16 de septiembre de 2026 10:51AM BST Identificado - El equipo de asistencia al cliente de Natterbox también se ve afectado intermitentemente por este incidente de servicio de Salesforce. Debido a que nuestros equipos internos no pueden acceder de forma fiable a los registros de Salesforce y cuentas de clientes, por favor espere algunos retrasos en nuestros tiempos de respuesta. Estamos haciendo todo lo posible para ayudarle a usar flujos de trabajo descomposición, y apreciamos su paciencia y comprensión mientras Salesforce trabaja para resolver este problema. 16 de septiembre de 2026 3:42PM BST Resolved - Salesforce ha informado de que han completado la puesta en marcha de su mitigación a los casos restantes afectados. Actualmente están realizando reiniciaciones manuales en cualquier caso que no se haya recuperado automáticamente. Si bien la gran mayoría de los servicios están totalmente restaurados, Salesforce observa que algunos clientes individuales en casos específicos pueden seguir experimentando retrasos residuales o errores intermitentes. Por favor, siga monitoreando la página de estado de Salesforce para actualizaciones específicas de su instancia. Si continúas experimentando problemas persistentes de Natterbox CTI, no dudes en contactar con nuestro equipo de Atención al Cliente a través de nuestros canales estándar de asistencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de julio de 2026 a las 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 de junio de 2026 a las 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 de junio de 2026 a las 8:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 de junio de 2026 a las 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 de mayo de 2026 a las 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 de abril de 2026 a las 8:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 de marzo de 2026 a las 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 de marzo de 2026 a las 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.