Historial de interrupciones de Sync

1. 9 de septiembre de 2026 a las 3:43 UTCinvestigating

   Estamos experimentando un nivel elevado de errores de carga y descarga y actualmente estamos investigando el problema.

2. 9 de septiembre de 2026 a las 5:31 UTCinvestigating

   Seguimos investigando el problema.

3. 9 de septiembre de 2026 a las 8:21 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. 9 de septiembre de 2026 a las 10:21 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 9 de septiembre de 2026 a las 11:17 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 3 de julio de 2026 a las 4:15 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

2. 3 de julio de 2026 a las 4:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 de julio de 2026 a las 16:25 UTCresolved

   This incident has been resolved.

1. 27 de mayo de 2026 a las 17:03 UTCinvestigating

   We are currently investigating an issue affecting login and uploads in the Sync web panel.

2. 27 de mayo de 2026 a las 17:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 de mayo de 2026 a las 17:11 UTCresolved

   This incident has been resolved.

1. 25 de mayo de 2026 a las 14:32 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 25 de mayo de 2026 a las 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 de mayo de 2026 a las 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 de mayo de 2026 a las 17:17 UTCresolved

   This incident has been resolved.

1. 5 de mayo de 2026 a las 17:14 UTCmonitoring

   One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

2. 5 de mayo de 2026 a las 21:10 UTCresolved

   This incident has been resolved.

1. 1 de mayo de 2026 a las 18:51 UTCidentified

   We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

2. 1 de mayo de 2026 a las 21:59 UTCmonitoring

   A temporary fix has been implemented. We are currently monitoring the issue.

3. 2 de mayo de 2026 a las 1:24 UTCresolved

   This incident has been resolved.

1. 6 de marzo de 2026 a las 12:56 UTCinvestigating

   We are currently investigating a login issue affecting the iOS and Android mobile apps

2. 6 de marzo de 2026 a las 15:02 UTCresolved

   This incident has been resolved.

1. 21 de diciembre de 2025 a las 19:56 UTCinvestigating

   We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

2. 22 de diciembre de 2025 a las 3:23 UTCinvestigating

   We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

3. 22 de diciembre de 2025 a las 14:59 UTCinvestigating

   We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

4. 22 de diciembre de 2025 a las 15:37 UTCinvestigating

   We are continuing to investigate this issue.

5. 23 de diciembre de 2025 a las 7:21 UTCresolved

   A new release is now available for the mobile apps that have resolved the issue.

1. 2 de diciembre de 2025 a las 15:04 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 2 de diciembre de 2025 a las 15:04 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 2 de diciembre de 2025 a las 15:05 UTCidentified

   THIS IS A DRILL: We are monitoring the issue.

4. 2 de diciembre de 2025 a las 15:06 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

5. 2 de diciembre de 2025 a las 15:06 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 18 de noviembre de 2025 a las 13:32 UTCinvestigating

   We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

2. 18 de noviembre de 2025 a las 13:44 UTCidentified

   We have been informed that our upstream provider has identified the issue and is implementing a fix.

3. 18 de noviembre de 2025 a las 14:38 UTCidentified

   We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

4. 18 de noviembre de 2025 a las 14:48 UTCmonitoring

   A fix has been implemented by our upstream, we are currently monitoring.

5. 18 de noviembre de 2025 a las 16:18 UTCresolved

   This incident has been resolved.

1. 1 de octubre de 2025 a las 17:01 UTCinvestigating

   We are currently investigating an issue where the desktop app may show your device is suspended

2. 1 de octubre de 2025 a las 17:02 UTCresolved

   This incident has been resolved.

1. 5 de agosto de 2025 a las 17:36 UTCresolved

   Some users may be unable to log in to Sync.

1. 8 de julio de 2025 a las 17:05 UTCresolved

   Issue has been resolved.

1. 26 de junio de 2025 a las 13:42 UTCinvestigating

   We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

2. 26 de junio de 2025 a las 19:03 UTCidentified

   We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

3. 26 de junio de 2025 a las 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

4. 26 de junio de 2025 a las 22:28 UTCmonitoring

   Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

5. 27 de junio de 2025 a las 1:57 UTCresolved

   This incident has been resolved.

1. 28 de mayo de 2025 a las 19:41 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 28 de mayo de 2025 a las 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 de mayo de 2025 a las 20:16 UTCidentified

   The issue has been identified, a fix is being implemented.

4. 28 de mayo de 2025 a las 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

5. 29 de mayo de 2025 a las 2:04 UTCresolved

   This incident has been resolved.

1. 12 de marzo de 2025 a las 19:59 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 12 de marzo de 2025 a las 21:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 de marzo de 2025 a las 22:21 UTCresolved

   This incident has been resolved.

1. 18 de febrero de 2025 a las 2:00 UTCinvestigating

   We are experiencing elevated errors

2. 18 de febrero de 2025 a las 2:59 UTCresolved

   This incident has been resolved

1. 11 de febrero de 2025 a las 17:15 UTCinvestigating

   We are seeing elevated error rates and are currently looking into the issue.

2. 11 de febrero de 2025 a las 17:26 UTCinvestigating

   A change has been implemented and we are currently monitoring its impact.

3. 11 de febrero de 2025 a las 17:26 UTCmonitoring

   A change has been implemented, and we are currently monitoring its impact.

4. 11 de febrero de 2025 a las 22:14 UTCresolved

   This incident has been resolved.

1. 20 de diciembre de 2024 a las 20:17 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 20 de diciembre de 2024 a las 20:17 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 20 de diciembre de 2024 a las 20:18 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

4. 20 de diciembre de 2024 a las 20:19 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 11 de septiembre de 2024 a las 21:03 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 11 de septiembre de 2024 a las 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 de septiembre de 2024 a las 23:28 UTCresolved

   This incident has been resolved.