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    Historial de interrupciones de Tidio

    47 incidentes de Tidio registrados desde agosto de 2020, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Issues with ticketing (emails)

    Comenzó 1 de julio de 2026 a las 7:02 UTC · 6h 6m

    OutageIncidente mayor
    Componentes afectados
    Ticketing System
    1. 1 de julio de 2026 a las 7:02 UTCinvestigating

      We are currently investigating this issue.

    2. 1 de julio de 2026 a las 9:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 de julio de 2026 a las 9:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 1 de julio de 2026 a las 13:07 UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    Comenzó 12 de junio de 2026 a las 14:45 UTC · 3h 41m

    OutageIncidente mayor
    Componentes afectados
    Web & Desktop application
    1. 12 de junio de 2026 a las 14:45 UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 12 de junio de 2026 a las 18:26 UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    Comenzó 4 de junio de 2026 a las 15:09 UTC · 4d 15h

    Pending
    Componentes afectados
    Web & Desktop application
    1. 4 de junio de 2026 a las 15:09 UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 4 de junio de 2026 a las 16:20 UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. 4 de junio de 2026 a las 19:11 UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 4 de junio de 2026 a las 22:34 UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 5 de junio de 2026 a las 18:19 UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 5 de junio de 2026 a las 22:27 UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 6 de junio de 2026 a las 22:11 UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 9 de junio de 2026 a las 6:17 UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    Comenzó 17 de abril de 2026 a las 16:07 UTC · 5h 34m

    IssuesIncidente menor
    Componentes afectados
    Web & Desktop applicationAgent Dashboard
    1. 17 de abril de 2026 a las 16:07 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 17 de abril de 2026 a las 19:22 UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 17 de abril de 2026 a las 21:41 UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    Comenzó 9 de abril de 2026 a las 14:35 UTC · 2h 8m

    IssuesIncidente menor
    Componentes afectados
    APIWeb & Desktop application
    1. 9 de abril de 2026 a las 14:35 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 9 de abril de 2026 a las 15:22 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 9 de abril de 2026 a las 16:43 UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    Comenzó 15 de enero de 2026 a las 7:18 UTC · 29m

    OutageIncidente mayor
    Componentes afectados
    APIAgent Dashboard
    1. 15 de enero de 2026 a las 7:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 15 de enero de 2026 a las 7:47 UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    Comenzó 5 de diciembre de 2025 a las 9:05 UTC · 3h 41m

    OutageIncidente mayor
    Componentes afectados
    WebSocketChat widgetAgent Dashboard
    1. 5 de diciembre de 2025 a las 9:05 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 de diciembre de 2025 a las 9:25 UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 5 de diciembre de 2025 a las 9:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 5 de diciembre de 2025 a las 12:46 UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    Comenzó 18 de noviembre de 2025 a las 11:38 UTC · 8h 25m

    Pending
    Componentes afectados
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 18 de noviembre de 2025 a las 11:38 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 18 de noviembre de 2025 a las 11:59 UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 18 de noviembre de 2025 a las 14:36 UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 18 de noviembre de 2025 a las 17:00 UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 18 de noviembre de 2025 a las 20:04 UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    Comenzó 14 de mayo de 2025 a las 19:30 UTC · 2h 41m

    OutageIncidente mayor
    Componentes afectados
    API
    1. 14 de mayo de 2025 a las 19:30 UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 14 de mayo de 2025 a las 19:32 UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 14 de mayo de 2025 a las 20:16 UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 14 de mayo de 2025 a las 22:09 UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 14 de mayo de 2025 a las 22:11 UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    Comenzó 26 de agosto de 2024 a las 10:44 UTC · 3h 12m

    OutageIncidente mayor
    Componentes afectados
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 de agosto de 2024 a las 10:44 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 de agosto de 2024 a las 13:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 de agosto de 2024 a las 13:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 26 de agosto de 2024 a las 7:17 UTC · 1h 48m

    OutageIncidente mayor
    Componentes afectados
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 de agosto de 2024 a las 7:17 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 de agosto de 2024 a las 9:05 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 7 de enero de 2024 a las 20:46 UTC · 3h 48m

    IssuesIncidente menor
    Componentes afectados
    Web & Desktop application
    1. 7 de enero de 2024 a las 20:46 UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 7 de enero de 2024 a las 23:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 de enero de 2024 a las 0:34 UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    Comenzó 23 de octubre de 2023 a las 11:34 UTC · 1h 22m

    OutageIncidente mayor
    Componentes afectados
    Web & Desktop application
    1. 23 de octubre de 2023 a las 11:34 UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 23 de octubre de 2023 a las 12:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 de octubre de 2023 a las 12:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 5 de noviembre de 2022 a las 21:27 UTC · 55m

    OutageIncidente mayor
    Componentes afectados
    Web & Desktop application
    1. 5 de noviembre de 2022 a las 21:27 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 de noviembre de 2022 a las 22:16 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 5 de noviembre de 2022 a las 22:23 UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    Comenzó 24 de octubre de 2022 a las 14:17 UTC · 55m

    IssuesIncidente menor
    Componentes afectados
    Web & Desktop application
    1. 24 de octubre de 2022 a las 14:17 UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 24 de octubre de 2022 a las 14:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 de octubre de 2022 a las 15:12 UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    Comenzó 24 de octubre de 2022 a las 10:47 UTC · 1h 22m

    IssuesIncidente menor
    Componentes afectados
    APIWeb & Desktop application
    1. 24 de octubre de 2022 a las 10:47 UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 24 de octubre de 2022 a las 12:09 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 20 de agosto de 2022 a las 13:44 UTC · 33m

    OutageIncidente mayor
    Componentes afectados
    Web & Desktop applicationChat widget
    1. 20 de agosto de 2022 a las 13:44 UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 de agosto de 2022 a las 14:17 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 17 de agosto de 2022 a las 11:01 UTC · 7h 37m

    IssuesIncidente menor
    Componentes afectados
    WebSocketWeb & Desktop application
    1. 17 de agosto de 2022 a las 11:01 UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 17 de agosto de 2022 a las 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 de agosto de 2022 a las 18:38 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 3 de agosto de 2022 a las 16:18 UTC · 26m

    OutageIncidente crítico
    Componentes afectados
    API
    1. 3 de agosto de 2022 a las 16:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 3 de agosto de 2022 a las 16:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 de agosto de 2022 a las 16:44 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Comenzó 20 de julio de 2022 a las 15:39 UTC · 59m

    OutageIncidente crítico
    Componentes afectados
    API
    1. 20 de julio de 2022 a las 15:39 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 de julio de 2022 a las 16:38 UTCresolved

      This incident has been resolved.