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Status
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Online payment API automation for collecting, refunding, and disbursing payments.
Source
auto
Category
Payments
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 3h ago
27
Components
0
Active incidents
3
Maintenance
9.09%
90d uptime
Card Payments and Tokenisation Issue (Resolved)
May 4, 12:18 AM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 25 of 27 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Access Points & Integrations Can I connect to Zai? | Operational | Group | Not recorded |
Incoming Payments Can I take payments? | Operational | Group | Not recorded |
Outgoing Payments Can I send money? | Operational | Group | Not recorded |
Sandbox Services Can I test? | Operational | Group | Not recorded |
Core / Supplementary Data APIs Provides access to essential platform data, including transactions, accounts, and reporting information used to power your integrations and workflows. | Operational | Component | Not recorded |
Fast Payments (NPP) Payins Processing real-time bank transfers via the New Payments Platform for immediate payment confirmation. | Operational | Component | Not recorded |
Fast Payments (NPP) Payouts Sends real-time bank transfers to recipients via the New Payments Platform. | Operational | Component | Not recorded |
Sandbox Access Points & Integrations Test versions of APIs and integration points for development and experimentation. | Operational | Component | Not recorded |
Direct Credit Payouts Processes standard bank transfers to external accounts. | Operational | Component | Not recorded |
PayTo API Enables real-time payment agreements using PayTo, allowing you to create, manage, and process authorised bank payments. | Operational | Component | Not recorded |
PayTo Payins Incoming payments authorised through PayTo agreements for seamless, pre-approved bank debits. | Operational | Component | Not recorded |
Sandbox Dashboard A non-production dashboard for managing and reviewing test data and activity. | Operational | Component | Not recorded |
BPAY Payouts Payments to BPAY billers directly from your platform. | Operational | Component | Not recorded |
Cards Payins Acceptance of payments from major credit and debit cards. | Operational | Component | Not recorded |
Sandbox Payments Processing Simulates payment flows in a test environment without processing real funds. | Operational | Component | Not recorded |
Virtual Accounts & PayIDs API Lets you generate and manage virtual account numbers and PayIDs to receive and reconcile payments more efficiently. | Operational | Component | Not recorded |
3D Secure Authentication An extra layer of identity verification for card payments to help prevent fraud. | Operational | Component | Not recorded |
Dashboard Can I self-serve? | Operational | Component | Not recorded |
Webhooks API Delivers real-time event notifications so your systems stay up to date with payment activity and status changes. | Operational | Component | Not recorded |
Asynchronous API Supports background processing for longer-running operations, ensuring reliable handling of high-volume or complex requests. | Operational | Component | Not recorded |
Customer Support Can I get help? | Operational | Component | Not recorded |
Direct Debit Payins Collection of funds directly from customer bank accounts with prior authorisation. | Operational | Component | Not recorded |
Direct Credit Payins Receives standard bank transfers initiated by customers. | Operational | Component | Not recorded |
Hosted Card Capture (Assembly.js) Securely collects card details via a hosted form, reducing your PCI compliance scope. | Operational | Component | Not recorded |
BPAY Payins Accepts payments through BPAY using biller codes and customer reference numbers. | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Zai is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
9.09%
Known uptime
11 known history days
27
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
51
Maintenance windows
3 active or scheduled
Components with the most recent status-page events.
3D Secure (assembly-3ds2.js)
Operational
3D Secure Authentication
Operational
Access Points & Integrations
Operational
Asynchronous API
Operational
BPAY Payins
Operational
1
operational days
0
degraded days
2
outage days
8
maintenance days
79
unknown days
Latest outages and degradations detected from the official status page.
Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period.
The previously missing BPAY settlement file has now been delivered to Zai by our banking partner and successfully processed. Affected funds will be available in user wallets on the next banking day, Monday 20 April 2026. No further impact is expected. We apologise again for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve this issue.
These activities are now complete.
The latest instance of this error was detected at ~3:05pm AEDT. Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.
We have not observed any further impact since the service was stabilised, and this incident is now closed. Based on our review of affected transactions, the overall impact has been downgraded to Minor. We are continuing to investigate the status of a small number of affected transactions and will contact impacted customers directly if further information or action is required. If you have any concerns in the meantime, please contact our Technical Support team at support@zaipayments.com.
Our upstream cards processing provider has informed us that the network latency issues they were experiencing have now been resolved and cards processing should be restored to normal. Zai will continue to closely monitor for any recurrence. We apologise for the impact this may have caused.
Our provider has released a fix for the issue affecting payment cards added to Zai's system during the outage window on Friday 29 August. Transactions on these cards should be successful going forward. We have not detected any further instances of the "HTTP 400" error since this fix was put in place, however if you continue to experience problems with card payments, please contact our Support team at support@hellozai.com. We apologise again for the extended impact caused by our provider's prior incident.
Our upstream provider has confirmed that they have resolved today’s partial cards processing issue, and we have monitored that services have been operating normally since 3:59pm AEST. We know how disruptive this has been for impacted customers and sincerely apologise for the interruption. Thank you for your patience while we worked with our provider to restore service. Impacted customers may choose to retry any failed transactions.
This incident has been resolved and we are continuing to monitor.
The issues affecting the Dashboard and Supplementary Data API endpoint have now been fully resolved. All systems are operating normally. We appreciate your patience and apologise for any inconvenience caused.
Scheduled and completed maintenance windows are separated from incidents.
Our upstream provider will be performing scheduled maintenance on: Start: Thursday, 30 October 2026, 03:00 a.m.AEST End: Thursday, 30 October 2026, 06:00 a.m. AEST Duration: 3 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Our upstream provider will be performing scheduled maintenance on: Start: Friday, 31 July 2026, 02:00 a.m.AEST End: Friday, 31 July 2026, 06:00 a.m. AEST Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below: Start Date & Time: 04/07/26 22:00 AEST End Date & Time: 05/07/26 06:00 AEST During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. We thank you for your understanding while our provider performs this necessary maintenance.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Zai status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.hellozai.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
