Historique des pannes de Appcues

1. 6 octobre 2026 à 10:16 UTCidentified

   L'envoi de courriels pour Appcues Workflows est retardé. Nous avons identifié le problème et nous travaillons sur une solution.

2. 6 octobre 2026 à 10:48 UTCmonitoring

   Le problème sous-jacent est corrigé et les courriels sont à nouveau correctement traités. Nous faisons face à un arriéré de messages retardés.

3. 6 octobre 2026 à 13:09 UTCresolved

   Les messages retardés ont été traités. Tous les systèmes fonctionnent normalement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 avril 2026 à 13:47 UTCidentified

   We've identified an issue logging into the EU Appcues Studio and are working on a fix. End user experiences and data collection are not impacted.

2. 21 avril 2026 à 14:45 UTCresolved

   The issue has been resolved

1. 16 mars 2026 à 22:01 UTCinvestigating

   We're addressing an issue preventing access to studio.eu.appcues.com. US Appcues Studio is not impacted. End user content delivery and analytics data collection is not affected in either region.

2. 16 mars 2026 à 22:19 UTCresolved

   We've addressed the underlying issue and Studio in the EU is now available.

1. 9 février 2026 à 18:49 UTCidentified

   We're currently addressing an issue that is causing the Appcues Studio to not load. End user content rendering and analytics event processing is not impacted.

2. 9 février 2026 à 18:56 UTCresolved

   The Appcues Studio is available and fully functional.

1. 15 décembre 2025 à 18:08 UTCresolved

   We've identified an issue in a new Studio release preventing the Appcues Studio from loading and rolled back to a stable version. End user content delivery and analytics data collection was not impacted.

1. 6 novembre 2025 à 18:57 UTCinvestigating

   We're investigating delays returning analytics data in Studio.

2. 6 novembre 2025 à 20:00 UTCresolved

   The root cause has been identified and the query pattern that caused the issue has been mitigated.

1. 5 novembre 2025 à 15:11 UTCresolved

   A service interruption due to a failure in a downstream service provider prevented Appcues Studio and Builder from loading for approximately 10 minutes. Resolution: Services automatically recovered.

1. 30 octobre 2025 à 19:49 UTCresolved

   At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.

1. 14 octobre 2025 à 21:43 UTCresolved

   Date: October 14, 2025 Status: Resolved Duration: 16 minutes (3:21–3:37 PM EDT) Due to a failed process an API database became locked, which prevented Appcues Studio and Builder from loading. Resolution: Problematic process terminated, restoring services immediately.

1. 10 octobre 2025 à 01:59 UTCresolved

   On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display. Timeline: 9:25 PM ET: SDK unavailability began. 9:32 PM ET: Issue detected via alerting system. 9:35 PM ET: Systems fully restored. Impact: End users were unable to load the SDK, resulting in no events captured or content displayed during the outage. Resolution: The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.

1. 27 mai 2025 à 13:42 UTCinvestigating

   Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.

2. 27 mai 2025 à 13:59 UTCidentified

   Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix.

3. 27 mai 2025 à 14:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 mai 2025 à 14:56 UTCresolved

   The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.

1. 6 décembre 2023 à 16:52 UTCinvestigating

   We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.

2. 6 décembre 2023 à 17:57 UTCinvestigating

   The incident is resolved.

3. 6 décembre 2023 à 18:38 UTCinvestigating

   We are seeing a new instance of degraded performance and are investigating.

4. 6 décembre 2023 à 18:58 UTCresolved

   We have identified the root cause for this issue. The issue is now cleared.

1. 11 octobre 2023 à 14:19 UTCinvestigating

   We are investigating issues causing errors in Appcues Builder, Studio, and the Public API. There is some limited impact to end user content delivery and data collection.

2. 11 octobre 2023 à 14:47 UTCidentified

   We've identified the issue and are working on a fix.

3. 11 octobre 2023 à 14:53 UTCmonitoring

   A fix is in place and we are monitoring the recovery

4. 11 octobre 2023 à 15:03 UTCresolved

   This incident has been resolved.

1. 18 septembre 2023 à 20:33 UTCmonitoring

   We are monitoring the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing our Analytics and Integrations. Additionally, we are seeing longer than normal delivery times for some end-user content.

2. 18 septembre 2023 à 22:16 UTCmonitoring

   We are continuing to monitor the situation with our 3rd party provider. At this time we no longer any impact to end-user content delivery. Analytics and Integrations continue to be delayed.

3. 19 septembre 2023 à 00:30 UTCmonitoring

   We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.

4. 19 septembre 2023 à 03:14 UTCmonitoring

   We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident continues to cause delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.

5. 19 septembre 2023 à 07:01 UTCresolved

   This incident has ended. All systems are operatinal.

1. 5 avril 2023 à 18:35 UTCinvestigating

   We are investigating an issue causing the Appcues Studio to intermittently fail to load. This issue appears to be related to a problem in a downstream provider. End user content delivery is unaffected. You can bypass this issue by reloading the Appcues Studio.

2. 5 avril 2023 à 19:51 UTCidentified

   The downstream provider has located the issue and is working on a fix. They are tracking the incident here: https://status.firebase.google.com/incidents/k8Hj8EZMSMkQvoCCQWpA

3. 5 avril 2023 à 20:20 UTCmonitoring

   A fix has been implemented and we are monitoring performance.

4. 5 avril 2023 à 20:42 UTCresolved

   This issue has been resolved

1. 3 janvier 2023 à 17:58 UTCinvestigating

   We're investigating an issue affecting end-user flow delivery.

2. 3 janvier 2023 à 18:49 UTCidentified

   We identified an issue and are implementing a fix.

3. 3 janvier 2023 à 18:59 UTCmonitoring

   A fix is in place and we are monitoring the recovery.

4. 3 janvier 2023 à 19:11 UTCresolved

   This incident is resolved.

1. 12 décembre 2022 à 14:41 UTCinvestigating

   We are investigating an issue causing degraded performance in the Appcues Studio. End user content delivery is unaffected.

2. 12 décembre 2022 à 15:02 UTCinvestigating

   We have mitigated the impact of this issue and continue to investigate a root cause. End user content deliver continues to be unaffected.

3. 12 décembre 2022 à 15:20 UTCresolved

   We have identified an are addressing a root cause. The incident is resolved.

1. 14 novembre 2022 à 15:47 UTCresolved

   Our API experienced an elevated error rate creating websocket connections leading to transient flow delivery slowdowns on November 12, November 13 and November 14. This incident was resolved as of 6:36AM US ET on November 14th.

1. 27 avril 2022 à 18:49 UTCidentified

   We've identified an issue loading the Appcues Studio. A fix is being implemented. End user flow delivery is not affected.

2. 27 avril 2022 à 19:59 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 27 avril 2022 à 20:41 UTCresolved

   This issue has been resolved.

1. 14 février 2022 à 09:27 UTCinvestigating

   We are investigating an issue affecting flow delivery.

2. 14 février 2022 à 09:46 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 février 2022 à 09:49 UTCresolved

   This incident has been resolved.