Service impacted by Cloudflare Global Network issue
Resolved
This incident has been resolved.
Nov 18, 12:27 PMResolved Nov 18, 3:43 PMNoneCyberSmart AppsCyberSmart Dashboard
Status Provider
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Service
Leading cybersecurity platform for SMEs, ensuring continuous compliance and protection.
Source
auto
Category
Security
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 1h ago
7
Components
0
Active incidents
0
Maintenance
100%
90d uptime
Service impacted by Cloudflare Global Network issue
Nov 18, 12:27 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 7 of 7 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
CyberSmart Platform | Operational | Group | Not recorded |
Supporting Infrastructure | Operational | Group | Not recorded |
CyberSmart Apps | Operational | Component | Not recorded |
CyberSmart Dashboard | Operational | Component | Not recorded |
SendGrid API v3 | Operational | Component | Not recorded |
AWS s3-eu-west-2 | Operational | Component | Not recorded |
Cloudflare London, United Kingdom - (LHR) | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Cybersmart is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
100%
Known uptime
1 known history days
7
Components tracked
0 outage, 0 degraded
17
Incidents indexed
0 active right now
0
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
AWS s3-eu-west-2
Operational
Cloudflare London, United Kingdom - (LHR)
Operational
CyberSmart Apps
Operational
CyberSmart Dashboard
Operational
CyberSmart Platform
Operational
1
operational days
0
degraded days
0
outage days
0
maintenance days
89
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
The performance has stabilised across the Cybersmart platforms.
Our infrastructure provider has restored all services.
This incident has been resolved.
Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.
This incident has been resolved.
This incident has been resolved.
Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing
Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 1:21 to 1:23. Timeline (GMT) - 1:21: Issue Began - 1:22: Issue resolved by automatic restart - 1:23: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Scheduled and completed maintenance windows are separated from incidents.
No recent maintenance windows recorded.
Uptimus tracks the official Cybersmart status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.cybersmart.co.uk
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
