Historique des pannes de Ecobee

1. 15 septembre 2026 à 09:49 UTCinvestigating

   Nous avons reçu des rapports selon lesquels les services en ligne SmartCamera ne fonctionnent pas comme prévu. Notre équipe est là et cherche une solution. Les utilisateurs sont actuellement incapables d'obtenir des événements ou des notifications pour des événements pour SmartCamera. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème le plus rapidement possible. Restez à l'écoute pour les mises à jour.

2. 15 septembre 2026 à 10:17 UTCidentified

   Nous avons réussi à résoudre le problème et agissons rapidement avec une solution. Restez au courant !

3. 15 septembre 2026 à 10:22 UTCmonitoring

   Nous avons mis en œuvre une solution et nous gardons un œil étroit sur la situation. Désolé pour toute interruption, et nous apprécions votre patience.

4. 15 septembre 2026 à 10:29 UTCresolved

   Bonne nouvelle ! Le problème que nous rencontrions a été résolu. Si vous avez encore des problèmes, nous vous suggérons de fermer et de redémarrer l'application ecobee.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 septembre 2026 à 21:12 UTCidentified

   Nous avons identifié un bug impactant Smart Thermostat Premium et SmartThermostat avec la commande vocale, ce qui provoque des températures plus élevées qu'elles ne devraient le faire. Nous travaillons activement sur un correctif et fournirons des mises à jour dès que possible sur une résolution estimée.

2. 9 septembre 2026 à 23:30 UTCmonitoring

   Une solution pour le bug impactant Smart Thermostat Premium et SmartThermostat avec des appareils de commande vocale qui ont été redémarrés depuis le 23 août a commencé à rouler.

3. 23 septembre 2026 à 20:23 UTCmonitoring

   La solution a été déployée dans la grande majorité des thermostats affectés. Un petit nombre d'appareils Smart Thermostat Premium sont encore affectés. Si votre appareil fonctionne le 4.10.7.44, il n'a pas été mis à niveau en raison d'une approbation ou d'essais supplémentaires par des tiers. Nous travaillons avec des partenaires tiers pour résoudre le problème de tous les thermostats restants touchés dès que possible.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juillet 2026 à 14:31 UTCinvestigating

   Nous avons reçu des rapports selon lesquels les services en ligne SmartCamera ne fonctionnent pas comme prévu. Notre équipe est là et cherche une solution. Certaines personnes pourraient se rendre compte qu'elles ne sont pas en mesure d'accéder à leurs SmartCameras à partir de la page d'accueil pour une petite période de temps. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème le plus rapidement possible. Restez à l'écoute pour les mises à jour.

2. 29 juillet 2026 à 14:37 UTCinvestigating

   Nous avons reçu des rapports selon lesquels les services en ligne SmartCamera ne fonctionnent pas comme prévu. Notre équipe est là et cherche une solution. Certains clients pourraient remarquer qu'ils sont par intermittence incapables d'accéder à leurs SmartCameras à partir de l'application ecobee. Les enregistrements et les événements de sécurité fonctionneront toujours normalement. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème le plus rapidement possible. Restez à l'écoute pour les mises à jour.

3. 29 juillet 2026 à 18:01 UTCidentified

   Nous avons réussi à résoudre le problème et agissons rapidement avec une solution. Restez au courant !

4. 29 juillet 2026 à 18:30 UTCmonitoring

   Nous avons mis en œuvre une solution et nous gardons un œil étroit sur la situation. Désolé pour toute interruption, et nous apprécions votre patience.

5. 29 juillet 2026 à 18:38 UTCresolved

   Bonne nouvelle ! Le problème que nous rencontrions a été résolu. Si vous avez encore des problèmes, nous vous suggérons de fermer et de redémarrer l'application ecobee.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 11 juin 2026 à 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 juin 2026 à 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 juin 2026 à 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 mai 2026 à 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 mai 2026 à 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 mai 2026 à 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 mai 2026 à 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 mai 2026 à 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 mai 2026 à 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 mai 2026 à 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 mai 2026 à 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 mai 2026 à 01:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 mai 2026 à 03:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 mai 2026 à 03:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 avril 2026 à 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 avril 2026 à 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 mars 2026 à 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 mars 2026 à 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 mars 2026 à 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 mars 2026 à 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 mars 2026 à 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 mars 2026 à 22:43 UTCresolved

   This incident has been resolved.

1. 23 février 2026 à 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 février 2026 à 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 février 2026 à 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 janvier 2026 à 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 janvier 2026 à 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 janvier 2026 à 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 janvier 2026 à 02:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 janvier 2026 à 06:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 novembre 2025 à 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 novembre 2025 à 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 novembre 2025 à 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 novembre 2025 à 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 novembre 2025 à 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 novembre 2025 à 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 octobre 2025 à 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 octobre 2025 à 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 octobre 2025 à 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 octobre 2025 à 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 octobre 2025 à 08:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 octobre 2025 à 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 octobre 2025 à 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 octobre 2025 à 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 octobre 2025 à 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 octobre 2025 à 07:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 octobre 2025 à 08:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 octobre 2025 à 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 octobre 2025 à 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 octobre 2025 à 07:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 octobre 2025 à 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 octobre 2025 à 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 août 2025 à 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 août 2025 à 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 août 2025 à 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 août 2025 à 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 août 2025 à 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 août 2025 à 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 août 2025 à 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 août 2025 à 04:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 août 2025 à 06:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 août 2025 à 06:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.