Historique des pannes de Gainsight

1. 23 octobre 2026 à 21:24 UTCmonitoring

   Cette semaine, des mises à jour de sécurité ont été publiées pour PHP et Node.js. Il s'agit d'un problème qui touche l'ensemble de l'industrie et qui n'est pas spécifique à Gainsight. Nos équipes de sécurité et d'ingénierie ont immédiatement appliqué les correctifs et les mesures d'atténuation disponibles, et nous n'avons vu aucune preuve de compromis. Notre équipe de sécurité continue de surveiller activement nos systèmes. Dois-je faire quelque chose ? C'est pas vrai. Si vous avez des questions, contactez [email protected] ou votre équipe Gainsight.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 octobre 2026 à 10:38 UTCinvestigating

   Nous sommes conscients d'un sous-ensemble de clients utilisant SFDC Connector connaissent des taux d'erreur accrus, affectant leurs règles et connecteurs. Notre équipe étudie la même chose, nous fournirons d'autres mises à jour à mesure que nous recevons plus de détails.

2. 23 octobre 2026 à 11:51 UTCmonitoring

   Nous observons que les taux d'erreur ont diminué et cela peut être lié à l'incident à Salesforce (https://status.salesforce.com/incidents/20004512) Si vous rencontrez toujours des erreurs, veuillez adresser une demande à notre équipe de support, [email protected].

3. 23 octobre 2026 à 17:55 UTCmonitoring

   Nous avons identifié la cause des défaillances de connexion de Salesforce que certains clients voient. Un incident récent du côté de Salesforce a provoqué une défaillance intermittente des demandes d'authentification (https://status.salesforce.com/incidents/20004512). En conséquence, le jeton d'authentification Salesforce pour certaines connexions Gainsight a été invalidé. Salesforce a depuis résolu son incident. Cependant, les connexions affectées ne se rétabliront pas seules. Il faut réautoriser la connexion. Qui est affecté : Clients dont la connexion Salesforce échoue ou montre une erreur d'authentification, y compris les synchronisations de données et les tâches qui dépendent de cette connexion. Ce que vous devez faire: Réautoriser votre connexion Salesforce dans Gainsight. Une fois les emplois réautorisés, bloqués ou échoués devraient reprendre. Si des emplois restent échoués, réexécutez-les après la réautorisation. Si vous réautorisez et que vous constatez des problèmes, veuillez contacter le support Gainsight à [email protected].

4. 28 octobre 2026 à 05:58 UTCresolved

   Nous marquons cet incident comme résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 octobre 2026 à 18:12 UTCinvestigating

   Nous enquêtons actuellement sur les retards affectant les règles et le syndicat des participants dans Gainsight CS US1. Notre équipe examine activement la question et nous fournirons une mise à jour au fur et à mesure que de plus amples renseignements seront disponibles.

2. 8 octobre 2026 à 19:28 UTCmonitoring

   Merci de votre patience. Notre équipe fait des progrès sur les retards affectant les règles et le syndicat participant dans Gainsight CS US1 et partagera une autre mise à jour au fur et à mesure que la situation se développe.

3. 8 octobre 2026 à 22:11 UTCresolved

   Cet incident a été résolu. Les retards affectant les règles et le syndicat des participants dans Gainsight CS US1 ont été éliminés, et les files d'attente sont prises en compte et ramenées à des niveaux normaux. Merci de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 septembre 2026 à 10:34 UTCinvestigating

   Gainsight Les clients CS utilisant Salesforce comme source peuvent subir une dégradation du service et des erreurs de connectivité intermittentes en raison de problèmes du côté Salesforce. Plus de détails sur le problème sont ici: https://status.salesforce.com/incidents/20004433

2. 16 septembre 2026 à 19:10 UTCresolved

   Cet incident a été résolu. Plus de détails ici: https://status.salesforce.com/incidents/20004433

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 septembre 2026 à 19:32 UTCinvestigating

   Nous avons reçu des rapports d'échecs "Règles" pour un sous-ensemble de clients, Notre équipe enquête sur la même, nous fournirons des mises à jour supplémentaires que nous recevons plus de détails.

2. 13 septembre 2026 à 20:39 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 14 septembre 2026 à 00:34 UTCmonitoring

   Merci de votre patience alors que nous suivons les progrès des enquêtes sur les règles et surveillons toute autre question.

4. 14 septembre 2026 à 03:20 UTCresolved

   Cet incident a été résolu. Le traitement des règles dans nos régions US1, US2 et UE a connu des échecs. Les replays ont été déclenchés pour les règles affectées. Si vous avez reçu une notification d'échec, vous pouvez également réexécuter les règles et les workflows échoués directement de votre org. Veuillez contacter [email protected] si vous avez des questions ou avez besoin d'aide.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 septembre 2026 à 15:18 UTCinvestigating

   Nous étudions actuellement les performances dégradées affectant notre région américaine2. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 9 septembre 2026 à 15:49 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 9 septembre 2026 à 18:16 UTCresolved

   Cette question a été résolue. L'équipe a identifié et réglé un problème de trafic causant une lenteur de l'API et des défaillances de charge de pages dans la région des États-Unis2. La performance a commencé à se rétablir vers 15 h 20 UTC, la restauration étant confirmée par environ 15 h 47 UTC. Il peut y avoir des retards résiduels dans le traitement des règles et le concepteur de données à mesure que les files d'attente se rapprochent. Nous continuerons d'examiner l'incident à l'interne et de prendre des mesures pour empêcher qu'il ne se reproduise.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 juin 2026 à 07:09 UTCinvestigating

   We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading. We will update here as soon as we have more information.

2. 26 juin 2026 à 07:17 UTCidentified

   We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application. Users who are already logged in into NXT version are not affected. We are closely monitoring and will post updates as soon as they are available.

3. 26 juin 2026 à 07:26 UTCmonitoring

   All users are now able to log in. We will continue to monitor with the service provider.

4. 26 juin 2026 à 07:38 UTCresolved

   Issue is resolved. All systems are back to normal.

1. 12 mai 2026 à 17:43 UTCinvestigating

   We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!

2. 13 mai 2026 à 06:32 UTCresolved

   A fix has been applied and the is issue is now resolved

1. 8 mai 2026 à 06:39 UTCmonitoring

   We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.

2. 8 mai 2026 à 14:50 UTCmonitoring

   We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.

3. 8 mai 2026 à 17:20 UTCmonitoring

   While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue.

4. 8 mai 2026 à 23:03 UTCresolved

   Rules queues are back to their normal levels.

1. 2 avril 2026 à 16:24 UTCmonitoring

   We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

2. 2 avril 2026 à 19:05 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2 avril 2026 à 21:04 UTCresolved

   This incident has been resolved.

1. 16 mars 2026 à 21:14 UTCidentified

   Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.

2. 16 mars 2026 à 23:25 UTCresolved

   The issue has been resolved by the upstream DNS service provider.

1. 29 janvier 2026 à 20:54 UTCinvestigating

   We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.

2. 29 janvier 2026 à 21:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 janvier 2026 à 21:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 janvier 2026 à 22:01 UTCresolved

   This incident has been resolved.

5. 30 janvier 2026 à 06:41 UTCpostmortem

   We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.

1. 26 novembre 2025 à 19:40 UTCinvestigating

   We are investigating login issues for a subset of customers using GSuite for SSO.

2. 26 novembre 2025 à 22:27 UTCinvestigating

   Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time.

3. 4 décembre 2025 à 01:16 UTCresolved

   Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf

1. 20 novembre 2025 à 03:53 UTCinvestigating

   We are investigating reports of Salesforce Connection failures. We will update soon as we have more details.

2. 20 novembre 2025 à 04:33 UTCidentified

   We have identified connection failures resulting from Salesforce revoking active access for Gainsight SFDC Connector. https://status.salesforce.com/generalmessages/20000233 This is currently causing disruptions to Gainsight functionalities that rely on synchronous or real-time API interactions with Salesforce. We are investigating further and will update as we have more details.

3. 20 novembre 2025 à 07:22 UTCidentified

   We are actively investigating the issue and continuing to monitor the situation closely. We will share further updates as soon as more information becomes available.

4. 20 novembre 2025 à 07:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 20 novembre 2025 à 11:22 UTCidentified

   We continue to investigate the Salesforce connection issue identified earlier today. Further updates will be provided as soon as more information is available.

6. 20 novembre 2025 à 17:35 UTCidentified

   We continue to work closely with Salesforce as they investigate the unusual activity that led to the revocation of access tokens for Gainsight-published applications. Our internal investigation is ongoing, We will share additional updates as more information becomes available.

7. 20 novembre 2025 à 20:36 UTCidentified

   Customers using Hubspot might find that the Gainsight app has been temporarily pulled from the Hubspot Marketplace as a precautionary measure. This may also impact Oauth access for customer connections while the review is taking place. We will work with Hubspot on re-listing after thorough review. No suspicious activity related to Hubspot has been observed at this point. These are precautionary steps only. Thank you for your patience, we will share additional updates as more information becomes available.

8. 21 novembre 2025 à 00:26 UTCidentified

   Access to Gainsight via Salesforce remains unavailable at this time. We continue to work closely with Salesforce to investigate and resolve the connection issue impacting Gainsight-published applications on the Salesforce platform. Salesforce has temporarily revoked active access tokens for Gainsight-connected apps as a precautionary measure while their investigation into unusual activity continues. Our security and engineering teams are collaborating with Salesforce to analyze the technical details, validate configurations, and determine safe restoration steps. We are continuing to consolidate information internally and externally and will provide a detailed update within the next 1 hour.

9. 21 novembre 2025 à 01:46 UTCidentified

   Investigation is ongoing and we will share updates as more information becomes available. We appreciate your patience and understanding.

10. 21 novembre 2025 à 01:56 UTCidentified

    We continue to work on the ongoing investigation into the connection issue affecting Gainsight-published applications on Salesforce. Additionally Zendesk connector access has been revoked as a precaution. Please refer to our detailed Salesforce - Gainsight Connected App Incident FAQ (November 20th Afternoon Update): https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809

11. 21 novembre 2025 à 05:38 UTCidentified

    We want to provide more information on the issue we shared earlier today. We have engaged Mandiant, a leader in cybersecurity, to assist us in our comprehensive, independent forensic investigation. Our current findings indicate that the activity under investigation originated from the applications’ external connection — not from any issue or vulnerability within the Salesforce platform. Salesforce has independently notified known affected customers and continues to investigate. As noted in the FAQ, (https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809) Gainsight can provide the IP ranges and subnets that Salesforce login events from the Gainsight Connector should originate from. At this time, these details can only be shared through a support ticket. If you need this information, please open a ticket with our Support team. We are committed to keeping you informed, and we appreciate your patience and partnership

12. 21 novembre 2025 à 17:22 UTCidentified

    We continue to work closely with Salesforce on the ongoing investigation into the connection issue affecting Gainsight-published applications on Salesforce. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available.

13. 21 novembre 2025 à 19:15 UTCidentified

    Salesforce has published an updated Security Advisory on unusual activity related to Gainsight-published applications. https://help.salesforce.com/s/articleView?id=005229029&type=1 We continue to work closely with Salesforce as part of the ongoing investigation. Gainsight-published applications remain disconnected from Salesforce at this time. We will provide further updates as additional information becomes available.

14. 22 novembre 2025 à 02:39 UTCidentified

    We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available.

15. 22 novembre 2025 à 06:11 UTCidentified

    Salesforce - Gainsight Connected App Incident FAQ (November 21st Update) - https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809 We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available.

16. 22 novembre 2025 à 21:19 UTCidentified

    We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available. Please refer to the current active FAQ: https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809

17. 23 novembre 2025 à 01:35 UTCidentified

    Salesforce - Gainsight Connected App Incident FAQ Update (November 22) - https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809 We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available.

18. 23 novembre 2025 à 19:01 UTCidentified

    We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available. Please refer to the current active FAQ: https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809 which will be updated every 24 hours with any new information.

19. 24 novembre 2025 à 02:34 UTCidentified

    Salesforce - Gainsight Connected App Incident FAQ Update (November 23) - https://communities.gainsight.com/community-news-2/salesforce-gainsight-connected-app-incident-faqs-29809 We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available.

20. 25 novembre 2025 à 03:25 UTCidentified

    Salesforce - Gainsight Connected App Incident FAQ Update (November 24). https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809 Forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available. Thank you for your continued patience while we work to resolve this incident.

21. 27 novembre 2025 à 03:39 UTCidentified

    We continue to work closely with Salesforce on the ongoing investigation into the incident. In parallel, a forensic analysis is continuing as part of a comprehensive and independent review. We will continue to share updates as the investigation progresses and provide additional information as it becomes available. Customers are advised to promptly rotate all S3 and connector credentials (including BigQuery, Zuora, Snowflake, etc.) used with Gainsight as part of standard security best practices. We have included a PDF with details in our FAQs Community Post. The attachment can be found at the bottom of the post. Please refer to the current active FAQ: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

22. 29 novembre 2025 à 02:22 UTCidentified

    Google SSO logins (Gsuite) are currently failing for small subset of customers who use Google OAuth to sign into Gainsight. To ensure uninterrupted access, we would like to propose an alternative approach using SAML authentication. We support SAML setup with any Identity Provider, including Azure, OneLogin and Google. Our team will be happy to guide you through this configuration. Please see the question “My Google SSO login into Gainsight is failing. What can I do?” in our FAQ for more info - https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

23. 1 décembre 2025 à 20:26 UTCidentified

    All customers using Google SSO OAuth, are strongly advised to complete the steps in the FAQ item item “My Google SSO login into Gainsight is failing. What can I do?”— even if access to Gainsight is still functioning—to move to SAML based authentication. In addition, updated guidance is available for re-authenticating the GS Assist Gmail plugin and Gmail calendar integration, if you are running into issues with these features. FAQ: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

24. 2 décembre 2025 à 01:49 UTCidentified

    A new update regarding IOCs and Office Hours can be found in the FAQs. FAQs: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

25. 3 décembre 2025 à 16:19 UTCidentified

    No updates to the FAQ as we continue to work through the investigation. Please review the Office Hours schedule mentioned in the current FAQ: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

26. 4 décembre 2025 à 01:14 UTCidentified

    On December 4th, between 6:00 AM - 9:00 AM PT, we will deactivate S3 connections for customers whose S3 access keys have not been rotated since before January 2025 as part of the remediation effort. Please see the “Important NOTE” section at the top of the FAQ for quick reconnection steps: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

27. 4 décembre 2025 à 17:32 UTCidentified

    As part of the remediation effort, we completed the task of deactivating S3 connections for customers whose S3 access keys have not been rotated since before January 2025. Please see the “Important NOTE” section at the top of the FAQ for quick reconnection steps: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

28. 6 décembre 2025 à 02:52 UTCidentified

    We have updated FAQ to add in key questions asked in this week’s office hours. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

29. 8 décembre 2025 à 20:43 UTCidentified

    We wanted to share an important update: both Mandiant and CrowdStrike have completed their independent investigations. We’ve already shared this investigation summary with Salesforce and are now reviewing the findings together. Once those conversations are complete, we’ll publish the investigation summary on our Trust site, so you have full visibility as well. In parallel, we are proactively working with our partners at Zendesk, HubSpot, and Gong.io to keep them fully updated so we can get those integrations re-enabled as quickly and safely as possible. Thank you for your patience and partnership as we work through this final step. For additional clarifying info see https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

30. 9 décembre 2025 à 04:55 UTCidentified

    Please see an important status update from our CEO Chuck Ganapathi regarding the completion of security investigations: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

31. 10 décembre 2025 à 01:27 UTCidentified

    We’ve added resources to help Gainsight admins get ready for reconnecting with Salesforce once restoration begins. Visit our Community post for details and Office Hours registration. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

32. 10 décembre 2025 à 18:46 UTCidentified

    Great news — Salesforce has approved the Gainsight Managed Package with UI. This means you can once again access the Gainsight UI directly inside Salesforce, just as you could before. Salesforce has also approved the Gainsight Connected Apps that power data exchange between Gainsight and Salesforce. With this approval in place, customers can begin bringing their Salesforce-connected workflows back online. To resume data flow, the Gainsight Connected App needs to be reauthorized. We’re excited to be moving into this restoration phase and will continue to share updates and guidance as more functionality comes back online. A follow-up with more details will be coming later today.

33. 11 décembre 2025 à 00:14 UTCidentified

    Please see FAQs for updated instructions on how to get the Gainsight-Saleforce connection working. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

34. 12 décembre 2025 à 08:58 UTCidentified

    Salesforce connectivity for Gainsight CS has been approved and restoration is underway. Core Salesforce-dependent workflows are now available after reauthorization, with additional features being brought back online progressively. See the https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809 for details and next steps.

35. 12 décembre 2025 à 20:56 UTCmonitoring

    The new managed package that powers the data integration between Gainsight CS and Salesforce has successfully completed the AppExchange security review and has been published (may take a bit to show up in search due to indexing). You can continue using the installation links included in our community post under the December 11th update "How can I get the Gainsight-Salesforce connection working now?" until they show up in search. In addition, you won't see the warning message highlighted in the post anymore. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

36. 16 décembre 2025 à 00:30 UTCmonitoring

    We’ve published Community updates on Gainsight’s Salesforce Managed Packages, the status of HubSpot, Gong.io, and Zendesk integrations, and Slack app progress. The Staircase Slack app is now re-enabled, with other CS Slack apps coming soon. Please review the Community link for the latest information. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

37. 18 décembre 2025 à 01:10 UTCmonitoring

    CS Slack apps have been re-enabled and re-listed! https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

38. 18 décembre 2025 à 08:33 UTCmonitoring

    Hubspot connector with Gainsight has been approved for use. Here are the instructions in FAQ on how to re-enable your Hubspot connector. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

39. 18 décembre 2025 à 18:16 UTCmonitoring

    Resolved: The Salesforce Connector access issue identified earlier today has been fully addressed. Connectivity has been restored and no further action is needed. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

40. 19 décembre 2025 à 07:10 UTCmonitoring

    Gong.io connector with Gainsight has been approved for use. Here are instructions in FAQ on how to re-enable your Gong.io connector. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809

41. 19 décembre 2025 à 20:20 UTCmonitoring

    To improve stability following Gong.io re-enablement, call syncs are temporarily running twice daily (12:00 AM and 12:00 PM UTC). See the Community FAQ for details: https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809

42. 20 décembre 2025 à 23:59 UTCmonitoring

    CS SSO Managed Package Is Now Available on Salesforce AppExchange. Details updated in FAQ. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809

43. 22 décembre 2025 à 22:37 UTCmonitoring

    The new Staircase Salesforce Connector is now available and recommended for all new connections. Existing connections will continue to work for now; see the Community post for details and documentation. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809

44. 25 décembre 2025 à 00:38 UTCmonitoring

    The Zendesk Connector 2.0 is now available for authorization and use with Gainsight CS. Zendesk Connector 1.0 is deprecated, and the Zendesk Widget is not yet enabled—see Community for details. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

45. 27 décembre 2025 à 01:36 UTCmonitoring

    Salesforce has approved the managed packages for Customer community (CC), Skilljar, Northpass, and PX. Customers can now begin reconnecting these products to Salesforce. Additional guidance will be shared as reconnections progress.

46. 7 janvier 2026 à 22:59 UTCmonitoring

    All required Gainsight Salesforce managed packages (UI and data connectors across CS, Northpass, Skilljar, PX, and Staircase) are now approved and available on the Salesforce AppExchange. See Community for details - https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

47. 12 janvier 2026 à 18:28 UTCmonitoring

    Some customers have received targeted outreach regarding upcoming security and Salesforce integration updates. A Community post is available for broader awareness and details on who is impacted. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

48. 13 janvier 2026 à 00:38 UTCmonitoring

    We’ve posted a Community update explaining Salesforce connector reauthorization behavior and how to restore connectivity if it occurs. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

49. 20 janvier 2026 à 23:39 UTCmonitoring

    We’ve posted a Community update with important details about 3rd Party Connected App Key Rotation and Salesforce Managed Package Migration Requirements. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

50. 26 janvier 2026 à 22:03 UTCmonitoring

    Salesforce Connector reauthorization requirement removed. See Community page for more details. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

51. 18 mars 2026 à 16:35 UTCresolved

    This incident has been resolved.

1. 18 novembre 2025 à 14:13 UTCinvestigating

   Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

2. 18 novembre 2025 à 14:46 UTCmonitoring

   A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.

3. 18 novembre 2025 à 15:53 UTCresolved

   This incident is resolved.

1. 20 octobre 2025 à 09:52 UTCidentified

   We are observing an ongoing incident with our upstream service provider, Amazon Web Services (AWS), which is currently impacting various internet services. As a precautionary measure, we have temporarily paused the queues in the Gainsight CS US1 region to prevent any impact. Our team is closely monitoring the situation, and we will resume normal queue operations as soon as AWS services are fully restored and stable. At this time, Gainsight CS in US2 and EU services remain fully operational. Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected]

2. 20 octobre 2025 à 12:11 UTCidentified

   We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). We are awaiting full recovery before unblocking the queues in the Gainsight CS US1 region to ensure service stability. We will provide another update as soon as all systems are confirmed healthy and operations are restored.

3. 20 octobre 2025 à 12:13 UTCidentified

   We are aware that report generation for high-volume objects may not be rendering as expected. While we continue to work on resolution, some users may experience failures in report generation. Our teams are actively working to restore full functionality and will share another update once the issue is resolved.

4. 20 octobre 2025 à 14:06 UTCidentified

   We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). Some users may still experience issues with report generation at this time. Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

5. 20 octobre 2025 à 16:15 UTCidentified

   We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. The vendor has acknowledged and is actively working to resolve this. Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket by sending a note to [email protected].

6. 20 octobre 2025 à 17:59 UTCidentified

   We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues. Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket by sending a note to [email protected].

7. 20 octobre 2025 à 20:04 UTCidentified

   We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may still experience issues with report generation and data freshness impacting services across CS-US1. Customers connecting via Salesforce may also experience intermittent connectivity issues. Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket by sending a note to [email protected].

8. 20 octobre 2025 à 21:09 UTCidentified

   We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform. Customers may still experience issues with report generation and data freshness impacting services across CS-US1 at this time. Customers connecting via Salesforce may also experience intermittent connectivity issues.

9. 20 octobre 2025 à 21:29 UTCidentified

   We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform. A subset of customers may still experience issues with report generation and data freshness impacting CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.

10. 20 octobre 2025 à 23:35 UTCmonitoring

    Our cloud service provider has restored functionality, and we have successfully unblocked our processing queues. Some delays will continue as we work through the backlog. If you experienced any failed jobs, please resubmit them at your convenience. If you have questions or need assistance, please contact our Support team at [email protected].

11. 21 octobre 2025 à 01:48 UTCmonitoring

    Services remain stable as we continue to work through the backlog. A subset of customers may need to rerun jobs that failed during this incident. If you have questions or need assistance, please contact our Support team at [email protected].

12. 21 octobre 2025 à 05:43 UTCmonitoring

    All services are now operational. The queued backlog is currently being processed and may take some time to fully clear. While will continue to monitor until all processing is complete, we do not expect to post frequent updates unless there is a significant change in status. Thank you for your patience and understanding.

13. 21 octobre 2025 à 21:03 UTCresolved

    Rules and Data Processor Queues have returned to expected levels. Thank you for your patience and understanding. If you have questions, please contact our Support team at [email protected].

1. 14 août 2025 à 10:17 UTCinvestigating

   We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.

2. 14 août 2025 à 11:12 UTCmonitoring

   The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely.

3. 14 août 2025 à 16:20 UTCresolved

   Queues are back to their normal levels.

1. 11 août 2025 à 14:05 UTCinvestigating

   We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.

2. 11 août 2025 à 15:19 UTCinvestigating

   We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.

3. 11 août 2025 à 17:00 UTCmonitoring

   Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation. If you are still facing any issues, please email [email protected]

4. 12 août 2025 à 15:13 UTCresolved

   This incident has been resolved.

1. 11 août 2025 à 12:02 UTCinvestigating

   We are investigating reports of some Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.

2. 11 août 2025 à 12:52 UTCmonitoring

   We have identified this as Caching issue at our service provider and our team has taken steps to resolved it. We are closely monitoring.

3. 11 août 2025 à 13:03 UTCresolved

   The issue is now resolved. If you are still experiencing any issues in loading pages, please perform a Hard refresh in Browser to invalidate Cache from Local Disk.

1. 27 mai 2025 à 21:25 UTCinvestigating

   We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.

2. 27 mai 2025 à 22:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 mai 2025 à 01:09 UTCresolved

   This incident has been resolved.

4. 1 juin 2025 à 16:11 UTCpostmortem

   **Incident**: 27th May, 2025: Some customers may have experienced elevated levels of latency or issues logging into our CS-US1 application. **Root Cause**: A previously undetected cache issue was discovered. This issue caused increased latency for some services.‌ **Recovery Action:** As alerts were received, we blocked queues to investigate. Once the source was identified, a fix was applied which restored performance and availability. Queues were unblocked once stability was confirmed. **Preventive Measures:** The mentioned fix has resolved this issue. We will continue to review and learn from issues like this in effort to provide the best possible customer experience. Please contact [[email protected]](mailto:[email protected]) if there are any questions.