Historique des pannes de Getfeedback

1. 14 juillet 2026 à 19:15 UTCinvestigating

   Ce problème empêche les clients de joindre un agent en direct ou de soumettre un cas de support par courriel. Les utilisateurs verront "Il y avait un problème de connexion au support. Veuillez réessayer plus tard » ou « Il y avait un problème technique vous reliant à notre équipe de support. Veuillez réessayer plus tard". On est au courant et on s'en occupe.

2. 14 juillet 2026 à 19:58 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 14 juillet 2026 à 20:00 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 14 juillet 2026 à 20:06 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 février 2026 à 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 février 2026 à 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 février 2026 à 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 février 2026 à 03:15 UTCresolved

   This incident has been resolved.

1. 26 novembre 2025 à 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 novembre 2025 à 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 novembre 2025 à 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 octobre 2025 à 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 octobre 2025 à 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 septembre 2025 à 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 août 2025 à 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 août 2025 à 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 août 2025 à 18:31 UTCresolved

   This incident has been resolved.

1. 10 juin 2025 à 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 juin 2025 à 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 juin 2025 à 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 juin 2025 à 01:04 UTCresolved

   This incident has been resolved.

1. 20 février 2025 à 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 février 2025 à 17:25 UTCresolved

   This issue has been resolved.

1. 15 janvier 2025 à 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 décembre 2024 à 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 décembre 2024 à 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 décembre 2024 à 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 décembre 2024 à 05:29 UTCresolved

   This incident has been resolved.

1. 29 août 2024 à 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 août 2024 à 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 août 2024 à 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 août 2024 à 18:51 UTCresolved

   This incident has been resolved.

1. 6 août 2024 à 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 août 2024 à 15:18 UTCresolved

   This incident has been resolved.

1. 30 juillet 2024 à 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 juillet 2024 à 19:09 UTCresolved

   The issue has been resolved.

1. 23 juillet 2024 à 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 juillet 2024 à 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 juillet 2024 à 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 juillet 2024 à 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 juillet 2024 à 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 juillet 2024 à 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 juillet 2024 à 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 juillet 2024 à 20:07 UTCresolved

   This incident has been resolved.

1. 2 juillet 2024 à 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 juillet 2024 à 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 juillet 2024 à 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 juillet 2024 à 19:02 UTCresolved

   All data is restored.

1. 17 juin 2024 à 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 juin 2024 à 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 juin 2024 à 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 11 juin 2024 à 17:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 11 juin 2024 à 17:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.