Historique des pannes de Helloid

1. 28 août 2026 à 12:27 UTCinvestigating

   Nous rencontrons actuellement des problèmes avec les rapports élastiques. Se connecter à Elastic fonctionne comme prévu, mais les rapports ne peuvent pas être affichés. Nous enquêtons actuellement sur la question. L'utilisation de l'API ne doit pas être affectée.

2. 28 août 2026 à 18:13 UTCresolved

   La question a été réglée. Nous continuerons à surveiller la situation pour nous assurer que tout reste stable.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 14:29 UTCinvestigating

   Nous rencontrons actuellement des problèmes avec la livraison de courriels aux domaines @live.nl, @msn.com, @outlook.com et @hotmail.com en raison d'un problème chez notre fournisseur de courrier. Les courriels qui ont déjà été envoyés sont dans une file d'attente de réessayer et seront livrés automatiquement une fois le problème résolu. Notre fournisseur de courrier est conscient du problème et enquête activement sur celui-ci. Nous fournirons une mise à jour dès que plus d'information sera disponible.

2. 6 août 2026 à 14:18 UTCresolved

   The incident has been resolved, mails are being delivered again.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 juillet 2026 à 15:05 UTCinvestigating

   Nous vivons actuellement une panne affectant les portails de connexion HelloID WUS. Nous enquêtons sur la cause fondamentale et fournirons une mise à jour dès que plus d'informations sont disponibles.

2. 23 juillet 2026 à 15:47 UTCinvestigating

   HelloID est actuellement touché par un problème dans la région d'Azure West US qui affecte les applications web. Nous surveillons l'état d'Azure et fournirons une mise à jour par le biais de cet incident lorsque de nouvelles informations seront disponibles.

3. 23 juillet 2026 à 16:07 UTCinvestigating

   Microsoft Azure a également mis à jour sa page de statut concernant la question en cours. Vous pouvez accéder à la page d'état ici: https://azure.status.microsoft/en-gb/status Nous continuons de surveiller la situation et nous fournirons d'autres mises à jour dès que de plus amples renseignements seront disponibles.

4. 23 juillet 2026 à 19:17 UTCmonitoring

   Les portails HelloID sont à nouveau disponibles. Nous continuons de surveiller de près le service pour assurer la stabilité. Microsoft Azure a signalé qu'un changement récent a été fortement corrélé avec le problème et que des actions de recul sont actuellement en cours. La télémétrie Azure montre des signes initiaux de récupération, et Microsoft surveille la santé des services et la récupération du trafic.

5. 24 juillet 2026 à 06:19 UTCresolved

   Les portails HelloID sont pleinement opérationnels et stables depuis un certain temps. Aucun autre impact n'a été observé et cet incident est maintenant résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 15:53 UTCinvestigating

   Les variables d'automatisation nouvellement créées et les mises à jour récentes des valeurs variables existantes ne sont actuellement pas reflétées. Les variables d'automatisation existantes restent disponibles pendant l'exécution du script, mais elles continuent d'utiliser leurs valeurs antérieures au lieu des valeurs mises à jour. Les tâches d'automatisation programmées ne sont pas affectées par ce problème. Notre équipe enquête activement sur la cause fondamentale et travaille sur une résolution. Nous fournirons d'autres mises à jour dès que de plus amples renseignements seront disponibles.

2. 14 juillet 2026 à 18:34 UTCmonitoring

   Nous avons mis en œuvre une solution qui résout cette question. Si vous continuez à éprouver des problèmes avec les variables d'automatisation ne reflétant pas les valeurs nouvellement créées ou mises à jour, veuillez créer un ticket via le portail de libre-service TOPdesk. Notre équipe de soutien examinera votre situation et vous aidera le plus rapidement possible.

3. 15 juillet 2026 à 10:20 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 juin 2026 à 06:53 UTCinvestigating

   Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

2. 12 juin 2026 à 09:12 UTCinvestigating

   Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

3. 12 juin 2026 à 10:21 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 juin 2026 à 13:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 15 juin 2026 à 07:18 UTCresolved

   The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

1. 8 juin 2026 à 14:24 UTCinvestigating

   SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

2. 10 juin 2026 à 07:14 UTCidentified

   The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

3. 10 juin 2026 à 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 juin 2026 à 13:28 UTCresolved

   This incident has been resolved.

1. 14 avril 2026 à 13:51 UTCidentified

   At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

2. 14 avril 2026 à 14:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 avril 2026 à 13:57 UTCresolved

   This incident has been resolved.

1. 14 avril 2026 à 11:22 UTCinvestigating

   At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

2. 14 avril 2026 à 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 avril 2026 à 12:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 15 avril 2026 à 13:57 UTCresolved

   This incident has been resolved.

1. 14 avril 2026 à 11:19 UTCidentified

   At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

2. 14 avril 2026 à 12:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15 avril 2026 à 13:53 UTCmonitoring

   A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

4. 16 avril 2026 à 13:07 UTCresolved

   This incident has been resolved.

1. 2 avril 2026 à 09:02 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 2 avril 2026 à 10:08 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 19 mars 2026 à 13:16 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 mars 2026 à 11:01 UTCidentified

   We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.

3. 20 mars 2026 à 16:03 UTCmonitoring

   A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.

4. 25 mars 2026 à 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 2 mars 2026 à 12:55 UTCidentified

   At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

2. 2 mars 2026 à 13:30 UTCresolved

   A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

1. 25 février 2026 à 11:05 UTCmonitoring

   We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

2. 26 février 2026 à 14:14 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

1. 24 février 2026 à 09:06 UTCinvestigating

   We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

2. 26 février 2026 à 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 février 2026 à 13:32 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.

1. 21 février 2026 à 09:56 UTCidentified

   We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

2. 23 février 2026 à 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 mars 2026 à 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 20 février 2026 à 09:04 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 février 2026 à 09:44 UTCmonitoring

   A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

3. 20 février 2026 à 15:11 UTCresolved

   This incident has been resolved.

1. 10 décembre 2025 à 12:01 UTCidentified

   We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

2. 10 décembre 2025 à 12:19 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 décembre 2025 à 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 décembre 2025 à 08:01 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 18 novembre 2025 à 12:03 UTCidentified

   We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

2. 18 novembre 2025 à 17:51 UTCresolved

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.

1. 12 novembre 2025 à 12:50 UTCinvestigating

   At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

2. 12 novembre 2025 à 13:03 UTCidentified

   The issue has been identified and a fix has been implemented

3. 12 novembre 2025 à 14:24 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 9 septembre 2025 à 08:33 UTCinvestigating

   We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.

2. 10 septembre 2025 à 08:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 septembre 2025 à 08:52 UTCidentified

   We will start implementing the fix for the field mapping display issue at 11:00 CEST. No impact on system functionality is expected during this process. We’ll provide an update once the deployment is complete.

4. 10 septembre 2025 à 09:30 UTCmonitoring

   A fix has been deployed to resolve the display issue in field mapping. If you don’t see the changes right away, try clearing your browser cache. We will continue to monitor the results closely.

5. 10 septembre 2025 à 11:58 UTCresolved

   The visual bug in the field mapping display has been resolved. If the changes are not immediately visible, please refresh your browser cache. In case the issue persists, please contact Tools4ever support.