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Knowledge base software for streamlined support and increased productivity.
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Helpjuice est-il en panne?
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The latest official observation is not fresh enough to confirm current service health.
Official provider statusOfficial maintenance active
Read-Only Mode Activated — The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Official provider statusOfficial maintenance active
Helpjuice Maintanance — This incident has been resolved.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 1h 34m | Yes | Major | ||
| 0m | Yes | Unknown | ||
| 1h 17m | Yes | Minor | ||
| 59m | Yes | Major | ||
| 2h 14m | Yes | Unknown | ||
| 3h 47m | Yes | Minor | ||
| 1h 39m | Yes | Major | ||
| 0m | Yes | Major |
Uptimus surveille Helpjuice via sa source officielle et normalise les incidents, maintenances et composants en un état cohérent.
Cette page comprend actuellement 6 composants surveillés, 26 incidents, 3 maintenances et 1 jours d'historique connu.
Uptimus est un service indépendant sans affiliation avec Helpjuice. Un état normal ne garantit pas que chaque utilisateur, appareil ou région soit épargné.
Recevez une alerte lorsque Helpjuice ou un composant surveillé signale une panne majeure ou une perturbation critique. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées. L’historique disponible contient 26 incidents indexés, donnant à chaque alerte un contexte au-delà de l’état actuel. Un incident récent indexé était « DB Maintenance ».
Recevez des alertes sur les performances dégradées, les impacts partiels et les incidents qui ne constituent pas une panne complète. Uptimus suit actuellement 6 composants Helpjuice: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées.
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Planned work published by the official provider.
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Started 12 août 2026, 11:46 UTC · Ongoing
This incident has been resolved.
Started 13 mai 2023, 10:00 UTC · Ongoing
The scheduled maintenance has been completed.
Started 30 mai 2021, 11:30 UTC · Resolved 30 mai 2021, 11:36 UTC
Les pages publiques de Downdetector s’appuient surtout sur les signalements des utilisateurs. Uptimus les associe aux incidents officiels, maintenances et états des composants lorsque le fournisseur les publie.
| Critères de comparaison | Uptimus | Downdetector |
|---|---|---|
| Signalements communautaires concernant Helpjuice | Inclus | Inclus |
| Référence adaptative distinguant les cas isolés d’une panne étendue | Inclus | Inclus |
| Activité des signalements sur 24 heures et vue régionale | Inclus | Inclus |
| Un espace pour les sites, pages de statut, jeux Steam et apps et jeux Android | Inclus | Produit séparé |
| Alertes e-mail, push et webhook depuis le même espace | Inclus | Produit séparé |
| Mises à jour officielles et chronologie du statut de Helpjuice | Inclus | Piloté par les signalements |
| État des composants et maintenances affichés séparément | Inclus | Limité sur les pages publiques |
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The current official status of Helpjuice cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Helpjuice in the last 24 hours. Last official check: .
