Historique des pannes de Parchment

1. 4 septembre 2026 à 12:39 UTCinvestigating

   Nous examinons actuellement un problème avec les courriels de vérification multifactorielle de notre fournisseur de services de messagerie qui ne sont pas envoyés aux utilisateurs qui se connectent.

2. 4 septembre 2026 à 13:36 UTCidentified

   Le problème a été cerné et un correctif est mis en oeuvre par le fournisseur de services. Nous fournirons une autre mise à jour dès qu'elle sera disponible.

3. 4 septembre 2026 à 15:06 UTCidentified

   Nous continuons de travailler sur une solution à ce problème.

4. 4 septembre 2026 à 15:08 UTCmonitoring

   Un correctif a été mis en place par le service et nous suivons actuellement les résultats.

5. 4 septembre 2026 à 18:58 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 août 2026 à 16:59 UTCinvestigating

   Le temps à Manille a gardé environ un tiers de notre équipe de soutien aujourd'hui, donc nous raccourcissons les heures de soutien en direct à 10h-16h, ET, à partir d'aujourd'hui jusqu'à la fin de la semaine. Cela s'applique aux téléphones et au chat en direct : dans les heures qui suivent, le chat passe à un agent humain, et en dehors d'eux, il ne le fait pas.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juillet 2026 à 20:20 UTCmonitoring

   Aujourd'hui à 17h00 HAE il y a une brève mise à jour du système pour améliorer notre recherche scolaire sur notre site Parchemin.com. Bien que nous ne nous y attendons pas, vous pouvez vivre une interruption momentanée de quelques minutes.

2. 30 juillet 2026 à 21:47 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 juillet 2026 à 14:41 UTCinvestigating

   Nous enquêtons actuellement sur les rapports de la page tournant lorsque vous essayez de commander un titre de compétence.

2. 27 juillet 2026 à 16:32 UTCinvestigating

   Nous continuons d'enquêter sur les rapports d'un petit nombre d'utilisateurs qui éprouvent des problèmes de chargement lorsqu'ils essaient de commander un titre de compétence. Ce problème est intermittent et n'affecte pas tous les utilisateurs ou toutes les commandes.

3. 27 juillet 2026 à 18:01 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 27 juillet 2026 à 19:02 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

5. 27 juillet 2026 à 20:37 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 21:12 UTCinvestigating

   Nous enquêtons actuellement sur un problème où les utilisateurs voient un message "Error: Failed to get orders" lorsqu'ils tentent de voir leurs listes de choses à faire.

2. 20 juillet 2026 à 21:12 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 20 juillet 2026 à 21:50 UTCinvestigating

   Nous continuons d'enquêter sur cette question. Merci de votre patience pendant que notre équipe travaille vers une résolution.

4. 20 juillet 2026 à 22:24 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

5. 20 juillet 2026 à 22:38 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

6. 20 juillet 2026 à 23:03 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 juin 2026 à 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18 juin 2026 à 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22 juin 2026 à 13:38 UTCresolved

   This incident has been resolved.

1. 5 juin 2026 à 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5 juin 2026 à 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 juin 2026 à 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5 juin 2026 à 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4 juin 2026 à 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4 juin 2026 à 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 juin 2026 à 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 juin 2026 à 17:30 UTCresolved

   This incident has been resolved.

1. 26 mai 2026 à 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26 mai 2026 à 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 mai 2026 à 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 mai 2026 à 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27 mai 2026 à 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27 mai 2026 à 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27 mai 2026 à 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27 mai 2026 à 21:43 UTCresolved

   This incident has been resolved.

1. 18 mai 2026 à 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26 mai 2026 à 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26 mai 2026 à 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 mai 2026 à 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 mai 2026 à 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27 mai 2026 à 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27 mai 2026 à 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27 mai 2026 à 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27 mai 2026 à 21:43 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 à 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16 juin 2026 à 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5 mai 2026 à 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5 mai 2026 à 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 mai 2026 à 22:16 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 à 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6 mai 2026 à 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1 mai 2026 à 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1 mai 2026 à 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 mai 2026 à 18:35 UTCresolved

   This incident is resolved.

1. 31 mars 2026 à 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31 mars 2026 à 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 mars 2026 à 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 mars 2026 à 21:25 UTCresolved

   This incident has been resolved.

1. 30 mars 2026 à 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30 mars 2026 à 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30 mars 2026 à 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 mars 2026 à 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 mars 2026 à 21:39 UTCresolved

   This incident has been resolved.

1. 30 mars 2026 à 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30 mars 2026 à 14:50 UTCresolved

   This incident has been resolved.

1. 28 mars 2026 à 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28 mars 2026 à 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 mars 2026 à 19:17 UTCresolved

   Maintenance has been completed.

1. 16 mars 2026 à 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16 mars 2026 à 20:20 UTCresolved

   This incident has been resolved.

1. 13 mars 2026 à 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13 mars 2026 à 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 mars 2026 à 22:08 UTCresolved

   This incident has been resolved.