Historique des pannes de Paytrace

1. 27 octobre 2026 à 14:19 UTCinvestigating

   Nous recevons actuellement des rapports selon lesquels certains utilisateurs éprouvent des difficultés à se connecter à la plateforme, exigeant souvent de multiples tentatives d'accéder à leurs comptes. Notre première enquête indique que le problème principal provient de la page de chargement du client, ce qui fait que d'autres zones du site fonctionnent plus lentement que la normale. Soyez assuré que notre équipe DevOps est pleinement consciente de la situation et a toutes les mains sur le pont activement travailler pour identifier la cause racine et restaurer la pleine fonctionnalité le plus rapidement possible. Nous nous excusons pour toute perturbation qui pourrait causer votre flux de travail. Nous fournirons une autre mise à jour dès que nous aurons plus d'informations, ou dès que le problème aura été complètement résolu. Merci de votre patience et de votre compréhension.

2. 27 octobre 2026 à 15:24 UTCresolved

   Notre équipe DevOps a identifié le problème et a déployé une solution réussie. La plate-forme s'est stabilisée, et le site est en marche à pleine vitesse. Merci de votre patience pendant que nous avons travaillé pour résoudre cela!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 septembre 2026 à 05:38 UTCinvestigating

   Nous enquêtons actuellement sur un problème de connexion à la plateforme de traitement TSYS. Les marchands qui utilisent la plateforme TSYS n'obtiennent actuellement aucune réponse aux demandes de transaction.

2. 8 septembre 2026 à 05:41 UTCresolved

   Le traitement des transactions TSYS est sauvegardé et fonctionne à pleine vitesse. Nous fournirons un postmortem après avoir recueilli toutes les informations autour de la cause profonde.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 septembre 2026 à 22:06 UTCinvestigating

   Plusieurs services PayTrace connaissent actuellement une interruption en raison d'une panne généralisée avec notre fournisseur de cloud, Amazon Web Services (AWS). Notre équipe d'ingénierie surveille activement la situation et suit les progrès d'AWS vers une résolution. Nous fournirons une autre mise à jour dès que plus d'informations seront disponibles.

2. 3 septembre 2026 à 22:52 UTCresolved

   Notre équipe d'ingénierie a confirmé que tous les services sont maintenant pleinement opérationnels. Bien que les SSFE n'aient pas encore mis à jour leur page d'état public pour refléter le rétablissement, notre surveillance interne indique que le problème sous-jacent est complètement résolu. Merci de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 17:20 UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 13 août 2026 à 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 août 2026 à 20:51 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 4 juin 2026 à 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 juin 2026 à 00:27 UTCresolved

   This incident has been resolved.

1. 3 juin 2026 à 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 juin 2026 à 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 juin 2026 à 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 juin 2026 à 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 mai 2026 à 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 mai 2026 à 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 mai 2026 à 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 avril 2026 à 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 avril 2026 à 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 avril 2026 à 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 mars 2026 à 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 mars 2026 à 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 décembre 2025 à 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 décembre 2025 à 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 septembre 2025 à 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 septembre 2025 à 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 juillet 2025 à 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 juillet 2025 à 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 juillet 2025 à 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 juillet 2025 à 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 juin 2025 à 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 juin 2025 à 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 avril 2025 à 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 avril 2025 à 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 février 2025 à 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 février 2025 à 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 janvier 2025 à 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 janvier 2025 à 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 septembre 2024 à 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 septembre 2024 à 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 septembre 2024 à 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 septembre 2024 à 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.