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    Last checked 28 oct., 05:09 UTC

    Vtex status

    Composable complete commerce platform for modernizing tech stack.

    Experiencing an issue?

    Vtex logo

    Vtex est-il en panne?

    Status unavailable

    The current official status of Vtex cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Vtex in the last 24 hours. Last official check: 28 oct., 05:09 UTC.

    Having issues with Vtex?

    Share your experience to help others stay informed.

    Current statusHealth graphOutage reportsOutage mapSocial signalsStatus historyComponentsIncident historyMaintenanceCommunityReviewsAboutFAQsMonitor serviceSimilar servicesComparison

    Latest activity

    Last 24 hours
    1. Status verification pending

      The latest official observation is not fresh enough to confirm current service health.

      Official provider status
      28 oct., 05:09 UTC
    2. Official incident resolved

      Pricing Updates Not Reflected in Production — Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Pricing Calculation (Operational)

      Official provider status
      27 oct., 23:44 UTC
    3. Official maintenance active

      Maintenance: Payments database maintenance — Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)

      Official provider status
      27 oct., 04:00 UTC
    4. Official maintenance active

      Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)

      Official provider status
      26 oct., 19:01 UTC
    5. Official incident active

      No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

      Official provider status
      7 août, 03:08 UTC

    Vtex outage reports

    0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

    Aucun signalement de panne récent

    Aucun signalement de panne n’a été envoyé par la communauté pour ce service au cours des dernières 24 heures.

    Recevez une notification lorsque l’état de Vtex change

    Notifications par e-mail, push et webhook.

    Commencer la surveillance

    Carte des Pannes

    Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.
    Voir la carte complète

    Carte des Pannes

    Loading report locations…

    Vtex status history

    Official status observations, not measured service uptime.

    Vtex components

    Component nameStatus
    Vtex Portal/CMS statusUp
    Vtex Store Framework statusUp
    Vtex FastStore statusUp
    Vtex Sales App statusUp
    Vtex 3rd Party Apps statusUp
    Vtex Order Placement statusUp
    Vtex Shipping Calculation statusUp
    Vtex Pricing Calculation statusUp
    Vtex Payments Gateway statusUp
    Vtex Payment Connectors statusUp

    Vtex incident history

    Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

    View more history
    Incident nameDurationStartedUTCAcknowledgedSeverity
    Official status·Resolved0m27 oct. 202623:44 UTCYesUnknown
    Official status·Resolved0m21 oct. 202617:13 UTCYesMinor
    Official status·Resolved0m21 oct. 202600:34 UTCYesMinor
    Official status·Resolved0m20 oct. 202621:24 UTCYesMinor
    Official status·Resolved0m25 sept. 202616:18 UTCYesMinor
    Official status·Resolved0m10 sept. 202614:45 UTCYesMinor
    Official status·Resolved0m17 août 202623:28 UTCYesMinor
    Official status·Monitoring1970h 56mOngoing7 août 202603:08 UTCYesUnknown

    À propos de la surveillance de Vtex sur Uptimus

    Uptimus surveille Vtex via sa source officielle et normalise les incidents, maintenances et composants en un état cohérent.

    Cette page comprend actuellement 19 composants surveillés, 33 incidents, 10 maintenances et 15 jours d'historique connu.

    Uptimus est un service indépendant sans affiliation avec Vtex. Un état normal ne garantit pas que chaque utilisateur, appareil ou région soit épargné.

    Comment Uptimus surveille Vtex

    Recevez une alerte lorsque Vtex ou un composant surveillé signale une panne majeure ou une perturbation critique. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées. L’historique disponible contient 33 incidents indexés, donnant à chaque alerte un contexte au-delà de l’état actuel. Un incident récent indexé était « Pricing Updates Not Reflected in Production ».

    Recevez des alertes sur les performances dégradées, les impacts partiels et les incidents qui ne constituent pas une panne complète. Uptimus suit actuellement 19 composants Vtex: Portal/CMS, Store Framework, FastStore, Sales App. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées.

    Notifications de maintenance

    Discussion Communautaire

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    Scheduled maintenance

    Planned work published by the official provider.

    1. ✓

      Maintenance: Payments database maintenance

      Maintenance

      Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)

      Started 27 oct. 2026, 04:00 UTC · Ongoing

    2. ✓

      Maintenance: Marketplace Integrations maintenance

      Maintenance

      Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)

      Started 26 oct. 2026, 19:01 UTC · Ongoing

    3. ✓

      Maintenance: Marketplace Connectors maintenance

      Maintenance

      Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)

      Started 21 oct. 2026, 03:00 UTC · Ongoing

    4. ✓

      Maintenance: Pricing database maintenance

      Maintenance

      Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)

      Started 16 oct. 2026, 19:05 UTC · Ongoing

    5. ✓

      Maintenance: Seller Register database maintenance

      Maintenance

      Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)

      Started 13 oct. 2026, 03:00 UTC · Ongoing

    6. ✓

      Maintenance: Seller Register database maintenance

      Maintenance

      Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)

      Started 9 oct. 2026, 03:00 UTC · Ongoing

    7. ✓

      Maintenance: Scheduled Maintenance – Session

      Maintenance

      Status: Complete Maintenance has completed Affected components Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational) API Integrations (Operational) FastStore (Operational) Order Placement (Operational)

      Started 25 sept. 2026, 08:00 UTC · Ongoing

    8. ✓

      Maintenance: Scheduled Maintenance – Payment Gateway

      Maintenance

      Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)

      Started 1 sept. 2026, 07:30 UTC · Ongoing

    Recevez une alerte lorsque Vtex publie une maintenance planifiée, programmée ou active. Uptimus a indexé 10 fenêtres de maintenance dans l’historique Vtex disponible. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées.
    Notifications de rétablissement
    Soyez informé lorsque Vtex ou un composant affecté retrouve un fonctionnement normal. La page contient 15 jours d’historique connu et conserve les événements résolus pour consultation. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées.
    Messages d’état
    Uptimus conserve le titre de l’incident publié par Vtex et l’affiche avec l’état normalisé. L’historique disponible contient 33 incidents indexés, donnant à chaque alerte un contexte au-delà de l’état actuel. Un incident récent indexé était « Pricing Updates Not Reflected in Production ».
    Détails de l’état
    Les mises à jour des incidents et maintenances sont conservées pour suivre l’enquête, les mesures et le rétablissement. Une mise à jour officielle récente conservée par Uptimus indique : « Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was trigg… ».
    Filtrage des composants
    Choisissez tous les composants ou uniquement les produits Vtex utilisés. Les alertes officielles respectent cette sélection. Uptimus suit actuellement 19 composants Vtex: Portal/CMS, Store Framework, FastStore, Sales App. Le filtrage modifie les alertes officielles livrées sans supprimer les événements de l’historique public.

    Questions Fréquemment Posées

    Recevez une notification lorsque l’état de Vtex change

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    Uptimus vs Downdetector pour Vtex

    Les pages publiques de Downdetector s’appuient surtout sur les signalements des utilisateurs. Uptimus les associe aux incidents officiels, maintenances et états des composants lorsque le fournisseur les publie.

    Uptimus vs Downdetector pour Vtex
    Critères de comparaisonUptimusDowndetector
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    Référence adaptative distinguant les cas isolés d’une panne étendueInclusInclus
    Activité des signalements sur 24 heures et vue régionaleInclusInclus
    Un espace pour les sites, pages de statut, jeux Steam et apps et jeux AndroidInclusProduit séparé
    Alertes e-mail, push et webhook depuis le même espaceInclusProduit séparé
    Mises à jour officielles et chronologie du statut de VtexInclusPiloté par les signalements
    État des composants et maintenances affichés séparémentInclusLimité sur les pages publiques
    InclusPiloté par les signalements · Limité sur les pages publiquesProduit séparé

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