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Composable complete commerce platform for modernizing tech stack.
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The current official status of Vtex cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Vtex in the last 24 hours. Last official check: .
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Official provider statusOfficial incident resolved
Pricing Updates Not Reflected in Production — Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Pricing Calculation (Operational)
Official provider statusOfficial maintenance active
Maintenance: Payments database maintenance — Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Official provider statusOfficial maintenance active
Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Official provider statusOfficial incident active
No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 1970h 56mOngoing | Yes | Unknown |
Uptimus surveille Vtex via sa source officielle et normalise les incidents, maintenances et composants en un état cohérent.
Cette page comprend actuellement 19 composants surveillés, 33 incidents, 10 maintenances et 15 jours d'historique connu.
Uptimus est un service indépendant sans affiliation avec Vtex. Un état normal ne garantit pas que chaque utilisateur, appareil ou région soit épargné.
Recevez une alerte lorsque Vtex ou un composant surveillé signale une panne majeure ou une perturbation critique. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées. L’historique disponible contient 33 incidents indexés, donnant à chaque alerte un contexte au-delà de l’état actuel. Un incident récent indexé était « Pricing Updates Not Reflected in Production ».
Recevez des alertes sur les performances dégradées, les impacts partiels et les incidents qui ne constituent pas une panne complète. Uptimus suit actuellement 19 composants Vtex: Portal/CMS, Store Framework, FastStore, Sales App. Les alertes peuvent être acheminées par les canaux activés dans votre espace, notamment l’e-mail, le push et les intégrations configurées.
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Planned work published by the official provider.
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 27 oct. 2026, 04:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Started 26 oct. 2026, 19:01 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 21 oct. 2026, 03:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)
Started 16 oct. 2026, 19:05 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 13 oct. 2026, 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 9 oct. 2026, 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational) API Integrations (Operational) FastStore (Operational) Order Placement (Operational)
Started 25 sept. 2026, 08:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 1 sept. 2026, 07:30 UTC · Ongoing
Les pages publiques de Downdetector s’appuient surtout sur les signalements des utilisateurs. Uptimus les associe aux incidents officiels, maintenances et états des composants lorsque le fournisseur les publie.
| Critères de comparaison | Uptimus | Downdetector |
|---|---|---|
| Signalements communautaires concernant Vtex | Inclus | Inclus |
| Référence adaptative distinguant les cas isolés d’une panne étendue | Inclus | Inclus |
| Activité des signalements sur 24 heures et vue régionale | Inclus | Inclus |
| Un espace pour les sites, pages de statut, jeux Steam et apps et jeux Android | Inclus | Produit séparé |
| Alertes e-mail, push et webhook depuis le même espace | Inclus | Produit séparé |
| Mises à jour officielles et chronologie du statut de Vtex | Inclus | Piloté par les signalements |
| État des composants et maintenances affichés séparément | Inclus | Limité sur les pages publiques |
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