Increased errors for new render requests (Rendering & Legacy video APIs)
Resolved
This incident has been resolved.
Jun 4, 2:44 PMResolved Jun 4, 4:54 PMMajorRendering Infrastructure
Status Provider
Home
/
Status
/
Service
Operational
Imgix Status
Visual media transformation and optimization with intelligent caching for faster engagement.
Source
auto
Category
Analytics
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 10m ago
88
Components
0
Active incidents
0
Maintenance
33.33%
90d uptime
Increased errors for new render requests (Rendering & Legacy video APIs)
Jun 4, 2:44 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
33.33%
Known uptime
3 known history days
88
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
24
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
API Service
Operational
1
Amsterdam (AMS)
Operational
1
Ashburn (BWI)
Operational
1
Ashburn (DCA)
Operational
1
Ashburn (IAD)
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
2
outage days
0
maintenance days
87
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Issues with Imgix web tools
Resolved
This incident has been resolved.
Apr 16, 5:14 PMResolved Apr 16, 5:43 PMMajorWeb Administration ToolsAPI Service
Asset Manager errors when uploading to an Azure Source
Resolved
This incident has been resolved.
Feb 3, 1:49 PMResolved Feb 3, 4:21 PMMinorWeb Administration Tools
Investigating errors with plan upgrades through the dashboard.
Resolved
This incident has been resolved.
Jan 26, 4:15 PMResolved Jan 27, 12:58 AMMinorWeb Administration Tools
Uploading errors in Asset Manager
Postmortem
# Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync
Jan 12, 1:53 PMResolved Jan 12, 2:47 PMMinorWeb Administration Tools
Delayed Reports for CDN and Error Logs
Resolved
The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.
Nov 20, 2:04 AMResolved Nov 20, 4:36 AMNoneAPI Service
Delay in Purge requests
Resolved
Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.
Nov 13, 5:02 AMResolved Nov 13, 5:02 AMNone
We are investigating increased latency for first time renders in EU
Postmortem
# **Summary** Between October 21 and October 29, customers in Europe experienced 3 separate periods of increased latency for rendering requests. In a small number of cases, requests temporarily failed with “429 – concurrency limit reached” responses. # **What Went Wrong** The incident was traced to a GPU scaling issue from one of our upstream infrastructure providers. This led to temporary slowdowns and under higher-than-usual load. ### **Timeline** * **October 21:** Increased rendering latency in EU region, self-resolved. Investigation traced issue to GPU scaling in upstream infrastructure. Mitigation prepared. * **October 27:** Issue recurred. Manual mitigation deployed to stabilize rendering and automate future handling. * **October 29:** Latency alert triggered again. Previous fix mitigates impact, but latency becomes intermittent; additional configuration changes implemented to fully restore service and prevent recurrence. # What we will do to prevent this in the future While the new configurations will prevents recurring incidents, we are making further improvements to rendering resiliency and recovery speed: * Added more GPU hardware types to reduce the risk of scaling delays during peak demand. * Testing and evaluating additional hardware configurations to improve resiliency. * Finalizing fine-tuning of current configurations and exploring cross-regional load-balancing capabilities to further strengthen reliability. * Adjusted alerting thresholds to provide earlier notification of emerging issues.
Oct 29, 11:34 AMResolved Oct 29, 12:46 PMMinorRendering Infrastructure
Investigating issues with changing account plans
Resolved
This incident has been resolved.
Oct 28, 5:48 PMResolved Oct 28, 5:58 PMNoneWeb Administration Tools
Investigating increased latency for cache misses in the EU region
Resolved
This incident has been resolved.
Oct 27, 2:07 PMResolved Oct 27, 3:56 PMMinorRendering Infrastructure
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Planned Maintenance on Background Removal Services
Completed
The scheduled maintenance has been completed.
Dec 15, 1:00 AMResolved Dec 15, 1:15 AMMaintenanceRendering Infrastructure
Background Removal Service Temporarily Unavailable due to Maintenance
Completed
The scheduled maintenance for Background Removals has been completed.
Sep 22, 12:00 AMResolved Sep 21, 1:31 AMMaintenanceRendering Infrastructure
Dashboard under Maintenance
Completed
The scheduled maintenance has been completed.
Feb 9, 1:00 AMResolved Feb 9, 3:52 AMMaintenanceWeb Administration Tools
Routine maintenance
Completed
The scheduled maintenance has been completed.
Jan 25, 12:00 AMResolved Jan 25, 4:00 AMMaintenanceRendering Infrastructure
Dashboard under maintenance
Completed
The scheduled maintenance has been completed.
Jan 12, 9:00 PMResolved Jan 12, 10:00 PMMaintenanceWeb Administration Tools
Dashboard under maintenance
Completed
The scheduled maintenance has been completed.
Jan 11, 7:10 PMResolved Jan 11, 7:25 PMMaintenanceWeb Administration Tools
Docs under maintenance
Completed
The scheduled maintenance has been completed.
May 10, 4:15 PMResolved May 10, 4:45 PMMaintenance
Static pages under maintenance
Completed
The scheduled maintenance has been completed.
May 9, 10:11 PMResolved May 9, 10:41 PMMaintenance
Sandbox tool under maintenance
Completed
The scheduled maintenance has been completed.
May 9, 9:45 PMResolved May 9, 10:16 PMMaintenanceSandbox
Scheduled infrastructure upgrade
Completed
The scheduled maintenance has been completed.
Oct 27, 11:00 PMResolved Oct 28, 4:09 AMMaintenanceRendering Infrastructure
About the Imgix status page integration
Uptimus tracks the official Imgix status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.imgix.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Imgix components
Tracked components
Showing 1 to 25 of 88 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Content Delivery Network | Operational | Group | Not recorded |
DNS | Operational | Group | Not recorded |
Storage Backends | Operational | Group | Not recorded |
Content Delivery Network | Operational | Component | Not recorded |
Google Cloud Storage | Operational | Component | Not recorded |
Rendering Infrastructure | Operational | Component | Not recorded |
Auckland (AKL) | Operational | Component | Not recorded |
Google Cloud DNS | Operational | Component | Not recorded |
Web Administration Tools | Operational | Component | Not recorded |
s3-ap-northeast-1 | Operational | Component | Not recorded |
API Service | Operational | Component | Not recorded |
Brisbane (BNE) | Operational | Component | Not recorded |
s3-ap-northeast-2 | Operational | Component | Not recorded |
Hong Kong (HKG) | Operational | Component | Not recorded |
Sandbox Tool for building and editing imgix URLs | Operational | Component | Not recorded |
s3-ap-southeast-1 | Operational | Component | Not recorded |
Osaka (ITM) | Operational | Component | Not recorded |
s3-ap-southeast-2 | Operational | Component | Not recorded |
Melbourne (MEL) | Operational | Component | Not recorded |
s3-ca-central-1 | Operational | Component | Not recorded |
Tokyo (NRT) | Operational | Component | Not recorded |
s3-eu-central-1 | Operational | Component | Not recorded |
Perth (PER) | Operational | Component | Not recorded |
Purging | Operational | Component | Not recorded |
s3-eu-west-1 | Operational | Component | Not recorded |
Get notified when Imgix changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Imgix on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Imgix down right now?
Imgix is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Imgix?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Imgix?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.