Cronologia delle interruzioni di Imgix

1. 1 settembre 2026 alle ore 16:36 UTCidentified

   Abbiamo identificato una correlazione con un incidente di Google Cloud in corso, che segnala la perdita e gli errori dei pacchetti elevati per servizi multipli. Continueremo a monitorare i tassi di errore e fornire ulteriori aggiornamenti come Google Cloud condivide ulteriori informazioni.

2. 1 settembre 2026 alle ore 17:05 UTCidentified

   Stiamo continuando a monitorare i tassi di errore durante l'indagine sulle potenziali opzioni di failover per questo incidente.

3. 1 settembre 2026 alle ore 17:15 UTCidentified

   Stiamo spingendo fuori i cambiamenti per reindirizzare il traffico e stanno vedendo i tassi di errore migliorati attraverso il servizio. Continueremo a fare aggiornamenti e monitorare la situazione.

4. 1 settembre 2026 alle ore 18:06 UTCidentified

   Stiamo osservando i tassi di errore migliorati in tutto il servizio. Continueremo a monitorare la situazione.

5. 1 settembre 2026 alle ore 18:31 UTCmonitoring

   I tassi di errore sono tornati alla normalità. Continueremo a monitorare il servizio.

6. 1 settembre 2026 alle ore 18:48 UTCresolved

   Questo incidente è stato risolto.

7. 11 settembre 2026 alle ore 19:25 UTCpostmortem

   # Tra le 7:49 AM e le 10:57 AM PDT il 1o settembre 2026, un difetto di rete in una regione di Google Cloud Platform ha interrotto la connettività all'infrastruttura che alimenta una parte dell'immagine di Imgix e del canale di rendering video. Ciò ha comportato un tasso medio di errore ~2% delle richieste totali servite durante quella finestra. Le immagini e i video memorizzati nella cache in precedenza continuarono a essere serviti normalmente durante l'incidente. # What Went Wrong # Google Cloud Platform ha sperimentato un difetto di livello di rete che influenza l'infrastruttura di calcolo in una delle sue regioni americane. Il guasto ha interrotto la connettività tra i servizi GCP che compongono la nostra infrastruttura di rendering, impedendo una parte delle richieste di rendering in quella regione di completare. Google ha confermato che la disgregazione è stata causata da un incidente avvenuto durante la manutenzione della rete e continua a rivedere l'incidente. Possiamo aggiornare questo rapporto una volta che riceviamo ulteriori informazioni. Nonostante le configurazioni multizonali per i nostri servizi, il traffico è stato influenzato in tutta la regione con conseguente degrado che abbiamo sperimentato. Mentre i tassi di errore sono aumentati e sono caduti in onde durante tutto l'incidente, abbiamo eseguito una riduzione graduale del traffico in una regione sana per ridurre l'impatto, e ha restituito il traffico alla normalità una volta che il problema è stato cancellato. # Che cosa faremo per prevenire questo nel futuro # Ritroviamo i nostri criteri e le nostre procedure per i cambi di traffico interregionali per migliorare le nostre risposte in caso di incidenti futuri.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 15:30 UTCidentified

   Abbiamo identificato un aumento degli errori per nuove richieste di rendering a causa di un incidente in corso con un provider a monte.

2. 1 settembre 2026 alle ore 15:35 UTCidentified

   Abbiamo identificato una correlazione con un incidente di Google Cloud in corso, che segnala la perdita e gli errori dei pacchetti elevati per servizi multipli. Continueremo a monitorare i tassi di errore e fornire ulteriori aggiornamenti come Google Cloud condivide ulteriori informazioni.

3. 1 settembre 2026 alle ore 16:07 UTCmonitoring

   I tassi di errore sono tornati a livelli normali. Stiamo continuando a monitorare la situazione in attesa di un aggiornamento da Google Cloud.

4. 1 settembre 2026 alle ore 16:22 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 04:53 UTCidentified

   We are observing an increase in 5xx errors for new render requests, correlating with an ongoing Google Cloud incident. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

2. 14 agosto 2026 alle ore 05:08 UTCmonitoring

   Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud.

3. 14 agosto 2026 alle ore 05:28 UTCresolved

   While Google Cloud has not yet provided an update, error rates have remained at normal levels. We therefore consider this incident resolved.

1. 25 giugno 2026 alle ore 10:28 UTCmonitoring

   Abbiamo rilevato ritardi nel completamento delle richieste di purge. Il problema è stato attivamente monitorato e sta attualmente risolvendo. I posti di lavoro prefissati verranno elaborati. I rendering delle immagini non sono influenzati.

2. 25 giugno 2026 alle ore 11:27 UTCresolved

   Questo incidente è stato risolto. Tutte le richieste di purge precedentemente presentate sono state elaborate.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 giugno 2026 alle ore 14:44 UTCinvestigating

   We are currently investigating increased 5xx errors for new image and legacy video render requests.

2. 4 giugno 2026 alle ore 14:52 UTCidentified

   We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.

3. 4 giugno 2026 alle ore 15:45 UTCidentified

   We are seeing a large reduction in error rates. We will continue to monitor for updates.

4. 4 giugno 2026 alle ore 16:00 UTCmonitoring

   Error rates have subsided to normal levels. We will continue to monitor for updates.

5. 4 giugno 2026 alle ore 16:54 UTCresolved

   This incident has been resolved.

1. 16 aprile 2026 alle ore 17:14 UTCinvestigating

   We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.

2. 16 aprile 2026 alle ore 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational.

3. 16 aprile 2026 alle ore 17:43 UTCresolved

   This incident has been resolved.

1. 3 febbraio 2026 alle ore 13:49 UTCidentified

   We are investigating uploading errors in the Asset Manager UI for Azure Sources.

2. 3 febbraio 2026 alle ore 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 febbraio 2026 alle ore 16:21 UTCresolved

   This incident has been resolved.

1. 26 gennaio 2026 alle ore 16:15 UTCidentified

   We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.

2. 27 gennaio 2026 alle ore 00:58 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 13:53 UTCinvestigating

   We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.

2. 12 gennaio 2026 alle ore 14:37 UTCmonitoring

   We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.

3. 12 gennaio 2026 alle ore 14:47 UTCresolved

   The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets.

4. 28 gennaio 2026 alle ore 00:27 UTCpostmortem

   # Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync

1. 20 novembre 2025 alle ore 02:04 UTCmonitoring

   We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).

2. 20 novembre 2025 alle ore 04:14 UTCmonitoring

   The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour.

3. 20 novembre 2025 alle ore 04:36 UTCresolved

   The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.

1. 13 novembre 2025 alle ore 05:02 UTCresolved

   Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.

1. 29 ottobre 2025 alle ore 11:34 UTCinvestigating

   We are currently investigating this issue.

2. 29 ottobre 2025 alle ore 11:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 ottobre 2025 alle ore 12:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 ottobre 2025 alle ore 12:46 UTCresolved

   This incident has been resolved.

5. 11 novembre 2025 alle ore 00:18 UTCpostmortem

   # **Summary** Between October 21 and October 29, customers in Europe experienced 3 separate periods of increased latency for rendering requests. In a small number of cases, requests temporarily failed with “429 – concurrency limit reached” responses. # **What Went Wrong** The incident was traced to a GPU scaling issue from one of our upstream infrastructure providers. This led to temporary slowdowns and under higher-than-usual load. ### **Timeline** * **October 21:** Increased rendering latency in EU region, self-resolved. Investigation traced issue to GPU scaling in upstream infrastructure. Mitigation prepared. * **October 27:** Issue recurred. Manual mitigation deployed to stabilize rendering and automate future handling. * **October 29:** Latency alert triggered again. Previous fix mitigates impact, but latency becomes intermittent; additional configuration changes implemented to fully restore service and prevent recurrence. # What we will do to prevent this in the future While the new configurations will prevents recurring incidents, we are making further improvements to rendering resiliency and recovery speed: * Added more GPU hardware types to reduce the risk of scaling delays during peak demand. * Testing and evaluating additional hardware configurations to improve resiliency. * Finalizing fine-tuning of current configurations and exploring cross-regional load-balancing capabilities to further strengthen reliability. * Adjusted alerting thresholds to provide earlier notification of emerging issues.

1. 28 ottobre 2025 alle ore 17:48 UTCinvestigating

   We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.

2. 28 ottobre 2025 alle ore 17:58 UTCresolved

   This incident has been resolved.

1. 27 ottobre 2025 alle ore 14:07 UTCinvestigating

   We are investigating increased latency for cache misses in the EU region.

2. 27 ottobre 2025 alle ore 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 ottobre 2025 alle ore 15:25 UTCmonitoring

   Latency has returned to normal for the affected EU region. We will continue to monitor the situation.

4. 27 ottobre 2025 alle ore 15:56 UTCresolved

   This incident has been resolved.

1. 21 ottobre 2025 alle ore 09:26 UTCinvestigating

   We are investigating reports of increased latency for new renders.

2. 21 ottobre 2025 alle ore 09:50 UTCmonitoring

   Rendering latency has been restored. We are monitoring the service.

3. 21 ottobre 2025 alle ore 10:04 UTCresolved

   This incident has been resolved.

1. 9 ottobre 2025 alle ore 01:20 UTCresolved

   Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.

1. 17 settembre 2025 alle ore 20:53 UTCinvestigating

   We are currently investigating an issue with the Sources and Analytics tabs in the Dashboard. The rendering service is not impacted.

2. 17 settembre 2025 alle ore 21:07 UTCresolved

   This incident has been resolved.

1. 12 giugno 2025 alle ore 18:09 UTCinvestigating

   We are investigating elevated render error rates for the service. Previously cached derivatives are not impacted.

2. 12 giugno 2025 alle ore 18:15 UTCidentified

   The issue has been identified and we are investigating a solution.

3. 12 giugno 2025 alle ore 18:53 UTCidentified

   The service is experiencing elevated error rates due to a major Google Cloud outage affecting services downstream. Previously cached derivatives are not impacted. We are investigating ways to mitigate this issue.

4. 12 giugno 2025 alle ore 20:26 UTCmonitoring

   The service is restored. We are monitoring the situation.

5. 12 giugno 2025 alle ore 20:38 UTCidentified

   The Rendering API has fully recovered. We are continuing to investigate Web Administration related issues (login and Management API) related to the incident.

6. 12 giugno 2025 alle ore 20:47 UTCmonitoring

   The Rendering API is fully recovered. Web Administration tooling (logins and the Management API) are recovering. We are monitoring the results.

7. 12 giugno 2025 alle ore 20:52 UTCresolved

   The service is completely restored.

8. 20 giugno 2025 alle ore 19:03 UTCpostmortem

   # Incident Summary Between **17:55 and 20:22 UTC** on **June 12, 2025**, Imgix services experienced major service disruptions across several key interfaces: * **Dashboard and Asset Manager**: These interfaces were inaccessible, preventing users from managing their assets or viewing account information. * **Management API**: Requests to the Management API consistently returned errors, affecting workflows reliant on programmatic updates or asset administration. * **Rendering API:** Approximately 8% of all Imgix service requests failed due to a high error rate \(~80%\) for **uncached** assets via the Rendering API. Requests in the EU saw a lower failure rate \(~50%\) and a faster recovery time \(45 minutes\) for these uncached requests. # What caused it The incident was triggered by a global outage within Google Cloud, which serves as a core infrastructure provider for Imgix. The outage affected most services in all regions simultaneously. You can read more about the [Google Cloud outage here](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1). # What happened * **17:55 UTC:** Internal alerts triggered due to a spike in rendering errors and service timeouts. * **18:01 UTC:** A short investigation uncovers several timeouts and increased error rates from Google Cloud. * **18:09 UTC:** Our status page is updated. * **18:53 UTC:** A major Google Cloud outage is confirmed, after which we update our status page. * **18:00–20:16 UTC:** Mitigation efforts were hampered by the far-reaching effects of the outage, preventing us from redirecting traffic or applying configuration changes. * **Throughout:** We confirm that cached images were not affected, though the downtime of several data sources prevents evaluating the full scope and effect of the outage. * **20:16 UTC:** Google reported recovery in all regions except `us-central1`. This allowed us to verify **significantly lower error rates for EU traffic** * **20:47 UTC:** Imgix systems achieved full recovery. * **20:52 UTC:** The incident was officially resolved on our status page. * **21:23 UTC:** Google confirms a full-service recovery at 21:23 UTC. # What went wrong * Google Cloud experienced an outage that simultaneously affected nearly every service in every region worldwide, negating our multi-region redundancy for the image rendering service. * 3rd party services \(such as our CDN\) were also affected by the outage, which removed some of our options for redirecting traffic across regions based on performance. * The outage included the control panes that Google provides to its customers, which removed additional options for redirecting traffic and implementing mitigations. # What we will do to prevent this in the future * Continuing our ongoing internal discussions and evaluations of a multi-cloud render stack to enable failover in the event of a provider-wide outages. * Continue evaluating and improving tools to automatically and manually shift traffic as necessary at each layer of the stack. * Review and enhance incident communication protocols, focusing on faster root cause disclosure and update frequency.

1. 20 maggio 2025 alle ore 15:40 UTCinvestigating

   We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information. Previously cached derivatives are not impacted.

2. 20 maggio 2025 alle ore 15:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 maggio 2025 alle ore 16:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 maggio 2025 alle ore 16:10 UTCresolved

   This incident has been resolved.

1. 24 aprile 2025 alle ore 12:29 UTCidentified

   Some customers are experiencing issues with logging into the dashboard. We have identified the issue and are working on a fix.

2. 24 aprile 2025 alle ore 14:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 aprile 2025 alle ore 15:31 UTCresolved

   This incident has been resolved.