Cronologia delle interruzioni di Propay

1. 22 ottobre 2026 alle ore 16:28 UTCresolved

   Siamo stati informati che c'era un problema nel trattamento di alcuni rimborsi che sono stati avviati 10/7/26. Abbiamo identificato e rispedito tutte le transazioni che non hanno rimborsato con successo, e il nostro team SPM sarà in contatto con partner con eventuali commercianti interessati, con specifiche informazioni sulle transazioni.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 ottobre 2026 alle ore 17:37 UTCinvestigating

   Alle 1:00 del mattino (MDT) di mercoledì 7 ottobre 2026, il sistema di database sarà sottoposto a manutenzione. La segnalazione sarà purtroppo ritardata a causa della manutenzione. Non ci aspettiamo che il ritardo sia più di poche ore.

2. 7 ottobre 2026 alle ore 13:12 UTCresolved

   La manutenzione è completata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 settembre 2026 alle ore 21:22 UTCinvestigating

   Siamo a conoscenza di una questione di finanziamento ritardato per alcuni commercianti. I nostri team lavorano per identificare e risolvere il problema il più rapidamente possibile.

2. 17 settembre 2026 alle ore 21:35 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 17 settembre 2026 alle ore 21:50 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 16:18 UTCinvestigating

   Alle 3:00 del mattino (MT) di giovedì 16 luglio, il sistema di database subirà la sua manutenzione mensile. Prevediamo non più di 5 minuti di interruzione di servizio durante questo periodo di tempo.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 luglio 2026 alle ore 14:41 UTCresolved

   This incident has been resolved.

1. 12 giugno 2026 alle ore 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 giugno 2026 alle ore 01:39 UTCresolved

   This incident has been resolved.

1. 29 maggio 2026 alle ore 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 maggio 2026 alle ore 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 giugno 2026 alle ore 19:16 UTCresolved

   This incident has been resolved.

1. 29 maggio 2026 alle ore 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 maggio 2026 alle ore 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 maggio 2026 alle ore 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 maggio 2026 alle ore 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 maggio 2026 alle ore 13:52 UTCresolved

   This incident has been resolved.

1. 30 aprile 2026 alle ore 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 maggio 2026 alle ore 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 aprile 2026 alle ore 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 aprile 2026 alle ore 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 aprile 2026 alle ore 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 aprile 2026 alle ore 21:10 UTCresolved

   This incident has been resolved.

1. 15 aprile 2026 alle ore 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 aprile 2026 alle ore 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 aprile 2026 alle ore 19:00 UTCresolved

   This incident has been resolved.

1. 21 aprile 2026 alle ore 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 marzo 2026 alle ore 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 marzo 2026 alle ore 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 marzo 2026 alle ore 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 marzo 2026 alle ore 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 febbraio 2026 alle ore 01:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 febbraio 2026 alle ore 02:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 febbraio 2026 alle ore 04:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13 febbraio 2026 alle ore 04:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 febbraio 2026 alle ore 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 febbraio 2026 alle ore 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 febbraio 2026 alle ore 17:41 UTCresolved

   This incident has been resolved.

1. 6 gennaio 2026 alle ore 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 gennaio 2026 alle ore 00:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 gennaio 2026 alle ore 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 dicembre 2025 alle ore 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 dicembre 2025 alle ore 00:52 UTCresolved

   This incident has been resolved.