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Payment solutions for small businesses and enterprises to accept credit cards.
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Official status checked
Propay is experiencing issues
Official provider statusOfficial incident active
ProPay Monthly Database Maintenance Reminder for July 2026 — At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 43h 34m | Yes | Unknown | ||
| 28m | Yes | Unknown | ||
| 2534h 5mOngoing | Yes | Unknown | ||
| 66h 6m | Yes | Unknown | ||
| 4h 44m | Yes | Unknown | ||
| 71h 39m | Yes | Unknown | ||
| 3h 16m | Yes | Unknown |
Uptimus monitora Propay tramite la fonte ufficiale e normalizza incidenti, manutenzioni e componenti in uno stato coerente.
Questa pagina include attualmente 15 componenti monitorati, 52 incidenti, 66 manutenzioni e 11 giorni di storico noto.
Uptimus è un servizio indipendente e non è affiliato a Propay. Uno stato regolare non garantisce che ogni utente, dispositivo o area sia esente da problemi.
Ricevi un avviso quando Propay o un componente monitorato segnala un'interruzione grave o critica. Gli avvisi possono essere inviati tramite i canali attivi nel workspace, inclusi email, push e integrazioni configurate. La cronologia disponibile contiene 52 incidenti indicizzati e offre un contesto oltre lo stato attuale. Un incidente recente indicizzato è stato «Transaction Refund Issue - 10/7/26».
Ricevi avvisi su prestazioni degradate, impatto parziale e incidenti che non rappresentano un'interruzione completa. Uptimus monitora attualmente 15 componenti di Propay: Direct Credit Card and ACH Processing, Integration TEST Environment, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico. Gli avvisi possono essere inviati tramite i canali attivi nel workspace, inclusi email, push e integrazioni configurate.
Planned work published by the official provider.
As an update to our previously announced migration to a new ticketing system (https://status.propay.com/incidents/vktvqzb7zjmb) we wanted to provide this additional clarification. The new ticketing system has new, system-specific emails that have been created for our various ProPay teams, to help better route tickets to the various ProPay support groups. Moving forward, best practices will be to begin emailing these new emails to submit a ticket, when not logging in directly to submit a ticket. Please Note: Existing emails to the existing team emails will still function to create tickets, but those emails will be deprecated over the coming months, so please begin to transition to using the following emails: Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] Forward to: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected]
Started 1 nov 2026, 06:00 UTC · Ongoing
On Thursday, October 29th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI19.R1 (October Release) *** All services and sites may be unavailable during this time frame. *** *We have added the “Authorized Signer First Name” and “Authorized Signer Last Name” fields to the Partner Portal to support enhanced merchant onboarding data quality and compliance requirements. This will show in the Account Overview section of the Partner Portal *We have corrected an issue with the TransType 34 API call, where transactions with insufficient funds were incorrectly returning ACHInReturned instead of ACHInRejected, causing downstream systems to misclassify failures and disrupt re-billing workflows. We have updated the TransType 34 response to return the correct status code. *We have added BusinessZipCode validation to ensure data integrity and compliance, as previous API updates for U.S. business accounts were accepting invalid ZIP code values due to missing validation. We have updated all API calls with a value to return an accurate response if the value is invalid. *We have improved the logic of the TransType 400 authorization API call to eliminate false Status 65 time out responses for transactions where payment authorizations succeeded. *We have updated the logic of the Comprehensive Risk Chargeback Report, due to an issue where the report displayed the representment status inconsistently across each daily report.. The update will prevent the issue where the same chargeback line could switch between New and Resolved on this report. With this update, a chargeback in arbitration should show New until it is resolved, and a resolved chargeback should show Resolved and keep the correct representment date.
Started 29 ott 2026, 06:00 UTC · Ongoing
The scheduled maintenance has been completed.
Started 12 ott 2026, 14:00 UTC · Resolved 14 ott 2026, 14:00 UTC
The scheduled maintenance has been completed.
Started 1 ott 2026, 06:00 UTC · Resolved 1 ott 2026, 06:15 UTC
The scheduled maintenance has been completed.
Started 1 ott 2026, 06:00 UTC · Resolved 1 ott 2026, 06:05 UTC
The scheduled maintenance has been completed.
Started 24 set 2026, 06:00 UTC · Resolved 24 set 2026, 06:05 UTC
The scheduled maintenance has been completed.
Started 24 set 2026, 06:00 UTC · Resolved 24 set 2026, 11:00 UTC
The scheduled maintenance has been completed.
Started 17 set 2026, 09:00 UTC · Resolved 17 set 2026, 09:05 UTC
Le pagine pubbliche di Downdetector sono basate soprattutto sulle segnalazioni degli utenti. Uptimus le combina con incidenti ufficiali, manutenzioni e stato dei componenti quando il provider li pubblica.
| Criteri di confronto | Uptimus | Downdetector |
|---|---|---|
| Segnalazioni della community su Propay | Incluso | Incluso |
| Baseline adattiva che distingue casi isolati da un’interruzione estesa | Incluso | Incluso |
| Attività delle ultime 24 ore e visualizzazione regionale | Incluso | Incluso |
| Un solo spazio per siti, provider di stato, giochi Steam e app e giochi Android | Incluso | Prodotto separato |
| Avvisi e-mail, push e webhook dallo stesso spazio | Incluso | Prodotto separato |
| Aggiornamenti ufficiali e cronologia dello stato di Propay | Incluso | Basato sulle segnalazioni |
| Stato dei componenti e manutenzioni mostrati separatamente | Incluso | Limitato nelle pagine pubbliche |
The official status page for Propay reports normal operation. An unresolved official incident is listed: “ProPay Monthly Database Maintenance Reminder for July 2026”. 0 reports were recorded for Propay in the last 24 hours. Last official check: .
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