Harmonic の障害履歴

We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.

The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.

Due to performance degradation on vendor side (5:45 am UTC, Oct 27), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. We are following up with vendors and will provide active update.

From our vendor, the issues has been resolved since 7:29 UTC, Oct 27.

Due to performance degradation on vendor side (2:01 pm UTC, Jul 19 to 7:14 pm UTC, Jul 19), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

Time: 2022 Jun 08, 17:38-17:55 Due to performance degradation on vendor side, Hub API is having increased error rate. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

We are currently investigating this issue.

We are continuing to investigate this issue.

The cause of the issues have been identified. We are trying to resume services by reducing the load of the faulty components, Hub features should be recovered but users might experience some instabilities. We will post further update in coming hours.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to performance degradation on vendor side, users can access the Harmonic Hub, but some functionality can be unavailable or running at less than optimal performance. We are working with the vendor to restore our services and will provide update soon.

Incident resolved.

This incident has been resolved.

“we are investigating reports of slow responses when attempting to connect to the HUB portal”

We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us". https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/

A fix has been implemented and we are monitoring the results.

This incident has been resolved.