Help Scout の障害履歴

1. 2026年8月31日 15:09 UTCidentified

   現在、会話数や受信トレイビューの問題が正確にはっきりと感じています。 ルーティング、SLA、感情の影響も確認できます。 当社のエンジニアリングチームは、根本的な原因を特定し、現在オンラインを取り戻すために取り組んでいます.

2. 2026年8月31日 16:00 UTCmonitoring

   修正は、フォルダ/ビューのカウント、ルーティング、SLA、感情に影響を与える受信トレイの問題の代わりに行われます。 処理中のデータのバックログがありますが、問題の解決が始まります。 当社のエンジニアリングチームは、状況を監視し続けています.

3. 2026年8月31日 17:03 UTCmonitoring

   修正は、SLA、ルーティング、およびSentimentの問題の代わりに行われます。 会話数の問題を正確に更新しないで継続して警告しています。 当社のエンジニアリングチームは、これらの問題を監視し、追加の修正が必要かどうかを識別しています。 これからもよろしくお願い申し上げます.

4. 2026年8月31日 19:06 UTCresolved

   受信トレイの動作(会話カウント、SLA、ルーティング、およびセンチメントの問題)は、ボード全体で安定していますので、これを閉鎖しています。 皆様のお越しをお待ちしております!

公式のインシデント更新を自動翻訳しています。

1. 2026年8月18日 15:38 UTCinvestigating

   現在、AI Drafts を使用して、受信トレイでエラーが発生している顧客のレポートを調べています。 今後も、より一層の最新情報をお届けしてまいります.

2. 2026年8月18日 15:54 UTCmonitoring

   修正は現在行われていますが、問題はありません。 当社のエンジニアリングチームは、状況を監視し続けています.

3. 2026年8月18日 18:50 UTCresolved

   InboxとAI Draftの動作はボード全体で安定していますので、これを閉じています。 皆様のお越しをお待ちしております!

公式のインシデント更新を自動翻訳しています。

1. 2026年8月14日 14:59 UTCinvestigating

   We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

2. 2026年8月14日 15:13 UTCmonitoring

   A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

3. 2026年8月14日 16:17 UTCmonitoring

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

4. 2026年8月14日 16:17 UTCresolved

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 2026年8月13日 23:17 UTCinvestigating

   We're looking into reports of errors with the SLA feature and our team is investigating.

2. 2026年8月13日 23:20 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年8月14日 0:17 UTCidentified

   Our Engineering team has identified the cause of the issue and are working on a resolution.

4. 2026年8月14日 1:00 UTCresolved

   The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月6日 16:12 UTCinvestigating

   We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

2. 2026年8月6日 16:55 UTCidentified

   Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

3. 2026年8月6日 17:10 UTCmonitoring

   Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

4. 2026年8月6日 17:26 UTCresolved

   Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 2026年7月24日 22:08 UTCinvestigating

   現在、Inboxフォルダのカウント、フォルダ、検索結果の遅延による問題のレポートを調査しています。 今後も、より一層の最新情報をお届けしてまいります.

2. 2026年7月24日 22:30 UTCmonitoring

   私たちのチームは、フォルダカウントと受信トレイのパフォーマンスに影響を与えるこれらの問題の修正を実施しました。 すぐに解決するためにこれを移動したいです, 人々.

3. 2026年7月24日 22:45 UTCmonitoring

   システムが追いつく間、フォルダのカウントの周りの劣化したパフォーマンスのビットはまだ経験しています。 今後とも、引き続きご愛顧を賜りますようお願い申し上げます.

4. 2026年7月24日 23:09 UTCresolved

   あなたの受信トレイのフォルダカウントと更新は、再び期待どおりに動作する必要があります! 感謝の気持ちの今日の人々, 私たちは、この1を閉じるつもりです.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月14日 12:17 UTCinvestigating

   現在、ヘルプ・スカウト・ドキュメントのサイトがロードされていない問題について調査しています。 最新情報を随時更新いたします.

2. 2026年7月14日 12:29 UTCmonitoring

   Docsサイトは読み込みに戻っており、この時点ではチームが物事を監視しています。 物事がすべて解決されていることを確認したら、再び更新します.

3. 2026年7月14日 14:23 UTCidentified

   一部のDocsサイトはまだ断続的な読み込みの問題を経験しています。また、当社のチームは修正に積極的に取り組んでいます。 更新履歴を投稿します.

4. 2026年7月14日 15:44 UTCmonitoring

   Docsサイトは再び読み込みに戻り、この時点では当社のチームは物事を監視しています。 物事を完全に解決するときに別の上書きを提供します.

5. 2026年7月14日 19:00 UTCresolved

   Scout Docs が完全に動作するのを助けます - これを閉じます。 皆様のお越しをお待ちしております!

公式のインシデント更新を自動翻訳しています。

1. 2026年7月9日 14:59 UTCinvestigating

   現在、ヘルプスカウトにアクセスできない顧客のレポートを調査しています。 今後も、より一層の最新情報をお届けしてまいります.

2. 2026年7月9日 15:34 UTCmonitoring

   Help Scoutにアクセスする問題は解決しました。 当社のエンジニアリングチームは、状況を監視し、原因を調査し続けています.

3. 2026年7月9日 17:15 UTCresolved

   アクセスの問題は完全に解決され、この事件は閉鎖されています。 大変ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月6日 11:31 UTCinvestigating

   We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 2026年7月6日 13:26 UTCmonitoring

   The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.

3. 2026年7月6日 15:27 UTCresolved

   Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: [email protected]

1. 2026年6月30日 7:40 UTCinvestigating

   We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 2026年6月30日 8:32 UTCidentified

   We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

3. 2026年6月30日 9:43 UTCmonitoring

   A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

4. 2026年6月30日 10:47 UTCresolved

   This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.

1. 2026年6月17日 11:46 UTCidentified

   Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.

2. 2026年6月17日 13:11 UTCidentified

   Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.

3. 2026年6月17日 15:43 UTCidentified

   Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.

4. 2026年6月18日 6:22 UTCidentified

   Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.

5. 2026年6月18日 8:47 UTCidentified

   Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.

6. 2026年6月18日 10:45 UTCresolved

   This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email [email protected], and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

1. 2026年5月8日 0:43 UTCinvestigating

   We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

2. 2026年5月8日 1:21 UTCidentified

   Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

3. 2026年5月8日 1:35 UTCmonitoring

   In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

4. 2026年5月8日 2:05 UTCresolved

   Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

1. 2026年5月6日 16:53 UTCinvestigating

   We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

2. 2026年5月6日 17:02 UTCmonitoring

   Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

3. 2026年5月6日 18:40 UTCresolved

   Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

1. 2026年4月27日 12:43 UTCinvestigating

   We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

2. 2026年4月27日 12:54 UTCresolved

   Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

1. 2026年4月21日 19:50 UTCinvestigating

   We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

2. 2026年4月21日 20:22 UTCmonitoring

   Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

3. 2026年4月21日 21:29 UTCmonitoring

   Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

4. 2026年4月21日 22:01 UTCresolved

   Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

1. 2026年4月20日 14:52 UTCidentified

   Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.

2. 2026年4月20日 15:04 UTCresolved

   The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

1. 2026年4月14日 16:21 UTCinvestigating

   Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

2. 2026年4月14日 17:01 UTCresolved

   Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!

1. 2026年4月13日 21:51 UTCinvestigating

   Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!

2. 2026年4月13日 22:57 UTCinvestigating

   Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!

3. 2026年4月13日 23:27 UTCresolved

   Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!

1. 2026年4月8日 16:40 UTCinvestigating

   We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.

2. 2026年4月8日 17:29 UTCinvestigating

   We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!

3. 2026年4月8日 18:22 UTCidentified

   We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.

4. 2026年4月8日 19:47 UTCidentified

   We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!

5. 2026年4月8日 22:29 UTCidentified

   Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.

6. 2026年4月8日 23:10 UTCresolved

   It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.

1. 2026年3月25日 17:47 UTCinvestigating

   We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.

2. 2026年3月25日 18:00 UTCresolved

   Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.