Propay の障害履歴

1. 2026年10月22日 16:28 UTCresolved

   10/7/26 に開始された返金処理に問題があることを認識しました。 当社は、正常に返金しなかったすべての取引を識別し、再提出し、当社のSPMチームは、特定の取引情報を使用して、影響を受ける商人とパートナーに連絡します.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月5日 17:37 UTCinvestigating

   2026年10月7日(水)午後1時(MDT)にデータベースシステムメンテナンスを実施します。 メンテナンスのため、レポーティングが遅れる場合がございます。 数時間以上遅れが予想されることはありません.

2. 2026年10月7日 13:12 UTCresolved

   メンテナンス完了.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月17日 21:22 UTCinvestigating

   一部の商人にとっての資金調達の遅延の問題を認識しています。 課題を迅速に特定・解決するチーム.

2. 2026年9月17日 21:35 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年9月17日 21:50 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月14日 16:18 UTCinvestigating

   7月16日(木)の3:00(MT)では、月次メンテナンスを実施します。 現時点では、サービス中断の5分以上を想定しています.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月10日 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 2026年7月13日 14:41 UTCresolved

   This incident has been resolved.

1. 2026年6月12日 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 2026年6月13日 1:39 UTCresolved

   This incident has been resolved.

1. 2026年5月29日 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 2026年5月30日 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月1日 19:16 UTCresolved

   This incident has been resolved.

1. 2026年5月29日 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 2026年5月29日 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月29日 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 2026年5月12日 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 2026年5月13日 13:52 UTCresolved

   This incident has been resolved.

1. 2026年4月30日 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 2026年5月1日 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 2026年4月22日 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026年4月22日 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月22日 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月22日 21:10 UTCresolved

   This incident has been resolved.

1. 2026年4月15日 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026年4月16日 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月16日 19:00 UTCresolved

   This incident has been resolved.

1. 2026年4月21日 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 2026年3月30日 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 2026年3月30日 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 2026年3月31日 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 2026年3月12日 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 2026年2月13日 1:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 2026年2月13日 2:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 2026年2月13日 4:02 UTCmonitoring

   Delayed reports are now delivering.

4. 2026年2月13日 4:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 2026年2月11日 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 2026年2月10日 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026年2月10日 17:41 UTCresolved

   This incident has been resolved.

1. 2026年1月6日 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 2026年1月7日 0:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 2026年1月7日 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 2025年12月27日 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 2025年12月28日 0:52 UTCresolved

   This incident has been resolved.