Subsplash の障害履歴

1. 2026年9月30日 20:35 UTCinvestigating

   現在、Subsplash ダッシュボードが正しくロードするのではなく空白の白いページを表示する問題について調査しています.

2. 2026年9月30日 20:43 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年9月30日 21:00 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月17日 3:47 UTCinvestigating

   現在、ダッシュボードでアクセスできないように、Fill In Note が原因となる問題を調査しています.

2. 2026年8月17日 4:05 UTCidentified

   問題が特定され、修正が実装されています.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月9日 14:25 UTCidentified

   問題が特定され、修正が実装されています.

2. 2026年7月9日 14:37 UTCinvestigating

   現在、この問題を調査中です.

3. 2026年7月9日 16:03 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

4. 2026年7月9日 16:30 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月6日 21:50 UTCinvestigating

   We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

2. 2026年5月6日 22:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月6日 22:13 UTCresolved

   This incident has been resolved.

1. 2026年4月15日 17:56 UTCinvestigating

   We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

2. 2026年4月15日 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月15日 18:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月15日 18:31 UTCresolved

   This incident has been resolved.

1. 2026年4月7日 16:19 UTCinvestigating

   We are currently investigating this issue.

2. 2026年4月7日 16:23 UTCresolved

   This incident has been resolved.

1. 2026年3月26日 17:20 UTCinvestigating

   Giving website blocks are currently failing to load.

2. 2026年3月26日 17:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月26日 17:36 UTCresolved

   This incident has been resolved.

1. 2026年3月13日 21:21 UTCinvestigating

   We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

2. 2026年3月13日 21:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月13日 21:31 UTCmonitoring

   We've identified the issue, implemented a fix and are monitoring the results.

4. 2026年3月13日 21:46 UTCresolved

   This incident has been resolved.

1. 2026年3月8日 13:53 UTCinvestigating

   We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

2. 2026年3月8日 14:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年3月8日 14:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年3月8日 15:30 UTCresolved

   This incident has been resolved.

5. 2026年3月13日 18:38 UTCpostmortem

   **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:**  To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

1. 2026年3月2日 17:34 UTCinvestigating

   We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

2. 2026年3月2日 18:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月2日 18:05 UTCresolved

   This incident has been resolved.

1. 2026年2月26日 1:52 UTCinvestigating

   We are currently investigating an issue causing some live streams to fail to start and return an error message.

2. 2026年2月26日 2:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年2月26日 2:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026年2月26日 3:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年2月26日 3:49 UTCresolved

   This incident has been resolved.

1. 2026年2月22日 18:08 UTCinvestigating

   We are currently investigating an issue with recurring gifts that is affecting some users.

2. 2026年2月22日 18:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年2月22日 19:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年2月22日 20:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年2月23日 2:24 UTCresolved

   This incident has been resolved.

1. 2025年12月5日 21:38 UTCinvestigating

   We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

2. 2025年12月5日 22:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年12月5日 22:24 UTCresolved

   This incident has been resolved.

1. 2025年10月26日 15:21 UTCinvestigating

   We are currently investigating this issue.

2. 2025年10月26日 16:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年10月26日 16:42 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年10月26日 16:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年10月26日 17:59 UTCresolved

   This incident has been resolved.

1. 2025年10月9日 14:49 UTCinvestigating

   We are currently investigating an issue where links in media items are not loading within the Web App.

2. 2025年10月9日 15:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年10月9日 16:18 UTCresolved

   This incident has been resolved!

1. 2025年9月28日 15:37 UTCinvestigating

   We are continuing to investigate this issue.

2. 2025年9月28日 15:38 UTCinvestigating

   Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

3. 2025年9月28日 15:56 UTCidentified

   We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

4. 2025年9月28日 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年9月28日 16:23 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025年9月28日 16:45 UTCresolved

   This incident has been resolved.

1. 2025年6月25日 22:38 UTCinvestigating

   We are currently investigating an issue causing forms to be unable to submit

2. 2025年6月25日 22:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年6月25日 23:42 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025年6月25日 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年6月26日 0:03 UTCresolved

   This incident has been resolved.

1. 2025年3月31日 15:33 UTCinvestigating

   We are currently investigating this issue.

2. 2025年3月31日 15:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年3月31日 16:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年4月1日 12:59 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年4月1日 18:52 UTCresolved

   This incident has been resolved.

1. 2025年3月17日 1:06 UTCinvestigating

   We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

2. 2025年3月17日 1:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年3月17日 1:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月17日 2:03 UTCresolved

   This incident has been resolved.

1. 2025年3月10日 17:24 UTCinvestigating

   We are currently investigating this issue.

2. 2025年3月10日 17:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年3月10日 17:45 UTCresolved

   This incident has been resolved.