33 Vtex incidents · 2025年9月 — official updates, affected components, duration and resolution details.
ステータス: 解決 この事件は解決しました。 公開インシデントレポートにて、さらなる情報をお届けします。 要約10月27日、2026日、店頭に反映されていない価格の経験豊富な価格の更新を変更するアカウント。 この事件は、内部サービス更新によってトリガーされました。 当社は、価格設定モジュールの修正を実施し、影響を受けたすべての価格変更を修正することにより、その影響を緩和しました。 弊社営業フローは、本件中に影響を受けません。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 感染したコンポーネント 価格計算(オペレーション)
公式のインシデント更新を自動翻訳しています。
Status: Resolved This incident has been resolved. We will not provide further information in a public incident report. Summary On Oct 21, 2026, accounts experienced rendering errors when accessing the VTEX Admin through myvtex environments. This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused. Affected components Admin Operations (Operational)
ステータス: 10月 21, 2026, から 00:03 から 00:34 UTC, 依存症としてマスターデータを持っているシステムと統合は、通常のエラーレートよりも高い経験. この事件では、グローバル営業フローが部分的に影響を受けました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 感染したコンポーネント マスターデータ(操作)
公式のインシデント更新を自動翻訳しています。
ステータス: 解決 この事件は解決しました。 要約10月20日、2026年、VTEX IOのストアフロントでは、高機能なエラーやページの読み込みの失敗を経験し、一部の買い物客は、航行エラーを経験しました。 当社の販売フローは、この事件の間に最小限かつ間接的に影響され、一部のアカウントに影響を与えました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 コンポーネント VTEX IO (Operational)
公式のインシデント更新を自動翻訳しています。
ステータス: 解決 この事件は解決しました。 公的な事故報告において、さらなる情報を提供致しません。 概要 2026年9月25日、14:19から15:25 UTCの、myvtex環境を介してVTEX管理者にアクセスしたときに、アカウントの少数のレンダリングエラーとプロキシタイムアウトエラーが発生しました。 この事件は、内部サービス更新によってトリガーされました。 アップデートを逆転させ、以前の安定した動作を回復することにより、その影響を緩和しました。 弊社営業フローは、本件中に不備となりました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 感染したコンポーネント 管理者操作(操作)
公式のインシデント更新を自動翻訳しています。
ステータス: 解決 この事件は解決しました。 公的な事故報告において、さらなる情報を提供致しません。 概要 9月10日、2026日、13:00 UTCから14:30 UTCまで、キャンペーン管理パネルの操作とパフォーマンス分析へのアクセスを行うと、影響を受けたアカウントのエラーが発生しました。 インシデントが緩和され、プラットフォームは現在運用中です。 しかしながら、お客様は、プラットフォームが回復を完了するまで、残りの遅延や時々のタイムアウトを体験することができます。 弊社営業フローは、本件中に影響を受けません。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 感染したコンポーネント 管理者操作(操作)
公式のインシデント更新を自動翻訳しています。
ステータス: 解決 この事件は解決しました。 概要 上 8月 17, 2026, から 22:38 へ 23:04 UTC, 依存症としてマスターデータを持っているシステムと統合は、通常のエラーレートよりも高い経験. この事件では、ピックアップポイントのシナリオなど、グローバル営業フローは部分的に影響を受けました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 感染したコンポーネント マスターデータ(操作)
公式のインシデント更新を自動翻訳しています。
**[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Our monitoring team has detected increased error rates for FastStore. Stores using FastStore may be experiencing intermittent errors when visiting certain pages. Our incident response team is working to identify the root cause. We will send an additional update as soon as we have more information to share.
The fix for the issue in FastStore service has been implemented. Affected accounts should no longer experience issues when accessing their stores. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. **Summary** On Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this symptom was dependent on the cache available to the shopper. Around 19:30 UTC we noticed an improvement in FastStore navigation, normalizing by 19:36 UTC. We apologize for any inconvenience this may have caused.
現在、購入後の購入フローに影響を及ぼす問題について調査しています。 感染したユーザーは、期待どおりに進行しないアップデートで、特定のステータスに立ち往生している注文を見ることができます。 当社のインシデントレスポンスチームは、根本的な原因を特定し、解決策を実装するために取り組んでいます。 次回30分以降は追加アップデートをお送りします.
投稿購入フローに影響を及ぼす問題の修正を行いました。 欠陥のある店はもはや注文に立ち往生し、処理されるべきではないです。 当社のインシデントレスポンスチームは、通常のプラットフォームの動作が完全に再確立されることを保証するために監視しています。 次回30分以降は追加アップデートをお送りします.
この事件は解決しました。 **概要** このインシデントでは、注文管理において、特に注文ステータスワークフローの処理において、一部の商人が経験した問題が発生しました。 買い物客は、この事件に直接影響を受けず、購入後の注文処理は影響を受けました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue affecting post purchase flow. Affected users may see orders stuck in a particular status, with updates not progressing as expected. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
We are still investigating the issue affecting the post purchase flow. Our team continues to analyze the behavior and collect additional data to determine the root cause. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.
We continue to observe delay in the post purchase flow. We are actively working on mitigation actions and will provide further updates as soon as more information becomes available.
The fix for the issue affecting post purchase flow has been implemented. Affected stores should no longer experience stuck in orders and are now being processed. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. **Summary** On May 14, 2026, from 04:49 to 07:57 UTC, some merchants experienced issues in order management, particularly in processing the orders status workflow. Around 07:41 UTC we noticed an improvement in order processing, normalizing by 07:57 UTC. Shoppers were not directly affected by this incident, only the post-purchase order processing was affected. We apologize for any inconvenience this may have caused.
チェックアウトの可用性に影響を及ぼす問題について調査しています。 売上は部分的に影響を受ける可能性があります。また、レガシーポータルを介して店舗にアクセスするユーザーの店舗のナビゲーションとセッションの安定性に問題が発生します。 詳細については、次の30分以内に追加更新を送信します.
調整後、チェックアウトサービスを監視しています。 現時点では、レガシーポータルを通じて店舗にアクセスするお客様にのみ、販売は部分的に影響を受ける可能性があります。 詳細については、次の30分以内に追加更新を送信します.
この事件は解決しました。 インフォメーション 16:34 UTCとPDPストアナビゲーション(レガシーポータル)サービスは16:43 UTCで完全に正規化されました.
公式のインシデント更新を自動翻訳しています。
The fix for the issue in Orders has been implemented. Merchants may be experiencing issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status. Our incident response team is working to reprocess affected orders and transactions as soon as possible. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. **Summary** On May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status. We apologize for any inconvenience this may have caused.
We are currently investigating an issue affecting login functionality. Some users may be experiencing errors during the login process. Our incident response team is working to identify the root cause and implement a solution. We will provide an update within the next 30 minutes, or sooner if more information becomes available.
A fix for the login issue has been implemented. Affected users should no longer be experiencing login errors. Our incident response team is monitoring to ensure that normal platform behavior is fully restored. We will provide another update within the next 30 minutes or sooner if more information becomes available.
This incident has been resolved. **Summary** On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform. This incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused.
We are currently investigating an issue affecting storefront availability. Affected users may be experiencing intermittent issues accessing the store, including errors such as 504 Gateway Timeout. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
We are still investigating the issue affecting storefront access and error rates. Our team continues to analyze the behavior and collect additional data to determine the root cause. At this time, some users may still experience intermittent errors, including 504 Gateway Timeout, when accessing the store. We are actively working on mitigation actions and will provide further updates as soon as more information becomes available.
We are currently investigating an issue causing instability and intermittent behavior. Multiple stores are experiencing degraded performance, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages. Our team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as soon as more information becomes available.
We continue to observe intermittent instability affecting multiple stores, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages. Mitigation measures are in progress to reduce impact. We will provide further updates as soon as more information becomes available.
We have identified cache-related issues as a contributing factor to the instability affecting the platform. Our team is actively working to implement a solution while minimizing the impact. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.
The fix for the issue affecting storefront availability and platform stability has been implemented. Affected stores should no longer experience slowness, intermittent failures, loading errors, or issues accessing certain pages. Our incident response team is monitoring to ensure that normal platform behavior is fully reestablished. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.
The platform remains stable following the implemented solution. We are currently verifying a small number of errors affecting some stores. Our teams are actively investigating these occurrences and closely monitoring the environment to ensure continued stability. We will share further updates as more information becomes available.
The platform remains stable following the implemented solution, with no widespread issues observed. We are continuing to monitor the environment while investigating a small number of residual errors affecting a limited set of stores. Our teams remain actively engaged to ensure full stability and will provide another update within 30 minutes or sooner if needed.
We have identified an issue affecting the search functionality and have implemented additional mitigation measures. The platform remains stable, and our teams are closely monitoring the environment to ensure the effectiveness of the applied actions. We will provide further updates as more information becomes available.
The platform remains stable and operating as expected following the mitigation actions. At this time, only a very small number of stores are experiencing isolated errors, with minimal impact. Our teams are actively working to fully resolve these residual issues and ensure complete stability.
We continue to monitor the platform, which remains stable. A small number of stores may still experience isolated errors with minimal impact. We will provide further updates as more information becomes available.
System performance remains within expected levels. A small number of isolated errors continue to affect a limited set of stores, with low overall impact. We will share the next update as soon as there are meaningful developments.
We continue to observe a small number of errors affecting some stores. Our teams remain actively working to ensure full stability.
We are still observing a very small and intermittent issue affecting product search for a limited number of stores, with minimal overall impact. Our teams continue to monitor the platform.We will share the next update as soon as new information becomes available.
This incident has been resolved. We will provide further information in a public incident report. **Summary** On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search. During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages. The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery. The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes. We apologize for any inconvenience this may have caused.
We are currently investigating an issue in FastStore WebOps. A subset of clients could be experiencing issues seeing FastStore WebOps deployments. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update as soon as we have more information to share.
The fix for the issue in FastStore WebOps has been implemented. Affected accounts should no longer be experiencing issues seeing FastStore deployments. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. **Summary** In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts. Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period. We apologize for any inconvenience this may have caused.
We are currently investigating an issue in Intelligent Search. The affected accounts may be experiencing issues where searches are not returning products. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
The fix for the issue in Intelligent Search has been implemented. Affected accounts should begin seeing their products gradually return in search results. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Our incident response team is still monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
**Summary** On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes. We apologize for any inconvenience this may have caused.
We are currently investigating an issue in Intelligent Search. The affected accounts may be experiencing issues where searches are not returning products. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
The fix for the issue in Intelligent Search has been implemented. Affected accounts should begin seeing their products gradually return in search results. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. **Summary** On February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 41 minutes. We apologize for any inconvenience this may have caused.
We are currently investigating an issue in our Checkout. Affected Accounts may be experiencing errors when trying to purchase orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
The fix for the issue in our Checkout has been implemented. Affected Accounts should no longer be experiencing errors when trying to purchase orders. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. We will not provide further information in a public incident report. **Summary** On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders. The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed. Our sales flow was affected during this incident, impacting most accounts for 19 minutes. We apologize for any inconvenience this may have caused.
We are currently investigating an issue in our Checkout Module. A subset of customers may be experiencing errors when trying to place orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
This incident has been resolved. We will provide further information in a public incident report. **Summary** On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors. This incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels. Our sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes. We apologize for any inconvenience this may have caused.
