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Composable complete commerce platform for modernizing tech stack.
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Vtex is experiencing issues
Official provider statusOfficial incident resolved
Pricing Updates Not Reflected in Production — Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Pricing Calculation (Operational)
Official provider statusOfficial maintenance active
Maintenance: Payments database maintenance — Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Official provider statusOfficial maintenance active
Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Official provider statusOfficial incident active
No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 1973h 29mOngoing | Yes | Unknown |
Uptimus は公式ステータス情報から Vtex を監視し、障害、メンテナンス、コンポーネントの状態を共通のステータスに正規化します。
このページには現在、19 件のコンポーネント、33 件の障害、10 件のメンテナンス、15 日分の履歴があります。
Uptimus は独立したサービスで、Vtex とは提携していません。正常表示でも、すべての利用者、端末、地域に問題がないことを保証するものではありません。
Vtex または監視対象コンポーネントで重大な障害が報告されたときに通知します。 通知はメール、プッシュ、設定済み連携など、ワークスペースで有効なチャネルに配信できます。 利用可能な履歴には 33 件の障害があり、現在の状態を超えた背景を提供します。 最近記録された障害は「Pricing Updates Not Reflected in Production」です。
性能低下、部分的な影響、全面停止ではない小規模な障害について通知します。 Uptimus は現在 Vtex の 19 コンポーネントを追跡しています: Portal/CMS, Store Framework, FastStore, Sales App。 通知はメール、プッシュ、設定済み連携など、ワークスペースで有効なチャネルに配信できます。
Planned work published by the official provider.
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 2026年10月27日 04:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Started 2026年10月26日 19:01 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026年10月21日 03:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)
Started 2026年10月16日 19:05 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026年10月13日 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026年10月9日 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components API Integrations (Operational) FastStore (Operational) Order Placement (Operational) Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational)
Started 2026年9月25日 08:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 2026年9月1日 07:30 UTC · Ongoing
Downdetector の公開ページは主にユーザー報告を中心としています。Uptimus は、提供元が公開する公式インシデント、メンテナンス、コンポーネント状態も組み合わせます。
| 比較基準 | Uptimus | Downdetector |
|---|---|---|
| Vtex のコミュニティ障害報告 | 利用可能 | 利用可能 |
| 個別の報告と広範な障害を区別する適応型ベースライン | 利用可能 | 利用可能 |
| 24時間の報告推移と地域別障害マップ | 利用可能 | 利用可能 |
| Webサイト、公式ステータス、Steam、Androidアプリとゲームを1つのワークスペースで管理 | 利用可能 | 別製品 |
| 同じワークスペースからメール、プッシュ、Webhook通知 | 利用可能 | 別製品 |
| Vtex の公式インシデント更新とステータスタイムライン | 利用可能 | ユーザー報告中心 |
| コンポーネント状態とメンテナンスを分けて表示 | 利用可能 | 公開ページでは限定的 |
The official status page for Vtex reports normal operation. An unresolved official incident is listed: “No Observable mesh logs”. 0 reports were recorded for Vtex in the last 24 hours. Last official check: .
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