Ecobee 장애 기록

1. 2026년 9월 2일 PM 9:12 UTCidentified

   Smart Thermostat Premium 및 SmartThermostat에 영향을 미치는 버그를 확인했습니다. 우리는 해결에 적극적으로 노력하고 있으며 예상된 해결에 가능한 한 빨리 업데이트 할 것입니다.

2. 2026년 9월 9일 PM 11:30 UTCmonitoring

   A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 29일 PM 2:31 UTCinvestigating

   SmartCamera Online Services가 예상대로 작동하지 않는 보고서를 받았습니다. 우리의 팀은 그것에 있고 해결책을 찾고 있습니다. 일부 사람들은 그들이 자신의 SmartCameras에 액세스 할 수없는 시간의 작은 기간 동안. 우리는 우리가 가능한 한 빨리이 문제를 해결하기 위해 노력하는 동안 당신의 patience를 평가합니다. 자주 묻는 질문.

2. 2026년 7월 29일 PM 2:37 UTCinvestigating

   SmartCamera Online Services가 예상대로 작동하지 않는 보고서를 받았습니다. 우리의 팀은 그것에 있고 해결책을 찾고 있습니다. 일부 고객은 ecobee 앱에서 SmartCameras에 접근할 수 없습니다. 기록 및 보안 이벤트는 여전히 정상으로 작동합니다. 우리는 우리가 가능한 한 빨리이 문제를 해결하기 위해 노력하는 동안 당신의 patience를 평가합니다. 업데이트.

3. 2026년 7월 29일 PM 6:01 UTCidentified

   우리는 성공적으로 문제점을 피하고 해결에 빨리 행동하고 있습니다. 시설 안내!

4. 2026년 7월 29일 PM 6:30 UTCmonitoring

   우리는 솔루션을 구현하고 상황에 가까운 눈을 유지하고 있습니다. 이 모든 중단을 위해 죄송합니다, 우리는 진정으로 지속적인 인내력을 평가합니다.

5. 2026년 7월 29일 PM 6:38 UTCresolved

   좋은 소식! 우리가 경험 한 문제는 해결되었습니다. 아직도 문제가 있는 경우, 우리는 닫히고 ecobee 앱을 다시 시작합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 11일 PM 6:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2026년 6월 11일 PM 6:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 2026년 6월 11일 PM 6:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2026년 5월 19일 PM 8:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026년 5월 19일 PM 8:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 2026년 5월 19일 PM 8:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 2026년 5월 19일 PM 9:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2026년 5월 19일 PM 8:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026년 5월 19일 PM 8:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 2026년 5월 19일 PM 8:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 2026년 5월 19일 PM 9:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2026년 5월 19일 AM 1:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2026년 5월 19일 AM 3:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 2026년 5월 19일 AM 3:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2026년 4월 2일 PM 1:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2026년 4월 2일 PM 1:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2026년 3월 19일 PM 8:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026년 3월 19일 PM 8:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 19일 PM 8:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 2026년 3월 19일 PM 8:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 3월 19일 PM 9:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2026년 3월 19일 PM 10:43 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 PM 9:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026년 2월 23일 PM 9:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 2026년 2월 23일 PM 10:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2026년 1월 19일 PM 6:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026년 1월 19일 PM 6:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 2026년 1월 19일 PM 7:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 2026년 1월 10일 AM 2:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026년 1월 10일 AM 6:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2025년 11월 18일 PM 1:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 2025년 11월 18일 PM 2:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 11월 18일 PM 2:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 2025년 11월 18일 PM 3:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 2025년 11월 18일 PM 4:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025년 11월 18일 PM 6:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2025년 10월 24일 PM 6:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2025년 10월 24일 PM 6:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2025년 10월 20일 PM 4:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2025년 10월 20일 PM 4:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 2025년 10월 21일 AM 8:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2025년 10월 20일 AM 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025년 10월 20일 AM 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 2025년 10월 20일 AM 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 2025년 10월 20일 PM 1:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2025년 10월 20일 AM 7:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025년 10월 20일 AM 8:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 2025년 10월 20일 AM 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 2025년 10월 20일 AM 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2025년 10월 20일 AM 7:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 2025년 10월 20일 AM 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 2025년 10월 20일 PM 2:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 2025년 8월 27일 PM 5:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025년 8월 27일 PM 5:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 8월 27일 PM 5:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 8월 27일 PM 7:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2025년 8월 27일 PM 8:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025년 8월 27일 PM 8:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025년 8월 27일 PM 10:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2025년 8월 27일 AM 4:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025년 8월 27일 AM 6:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 2025년 8월 27일 AM 6:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2025년 8월 6일 AM 3:25 UTCinvestigating

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

2. 2025년 8월 6일 AM 3:52 UTCidentified

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

3. 2025년 8월 6일 AM 4:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 6일 AM 4:50 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.