Emplifi 장애 기록

1. 2026년 10월 27일 오전 12:47 UTCinvestigating

   우리는 최근 두 개의 공개 된 보안 문제의 인식이며 우리의 제품, 서비스 및 인프라에 영향을 미치는지 여부를 적극적으로 조사하고 있습니다. • Node.js 10 월 2026 보안 릴리즈 : 여러 평가 된 높은 ( )을 포함한 여러 취약점에 대한 수정 • eMudhra 중간 인증서 타협 : 위조 된 인증서를 허용 할 수있는 손상 된 CA 키 ( ) 우리는 우리의 평가 진도로 업데이트를 공유하고 행동이 필요한 경우 직접 영향을받는 고객에게 연락 할 것입니다.

2. 2026년 10월 27일 오전 2:45 UTCmonitoring

   우리는 최근 두 개의 공개 된 보안 문제의 인식이며 우리의 제품, 서비스 및 인프라에 영향을 미치는지 여부를 적극적으로 조사하고 있습니다. • [Node.js] (https://Node.js) 10 월 2026 보안 릴리스 : 여러 평가 된 높은 ( )을 포함하여 여러 취약점에 대한 수정 • eMudhra 중간 인증서 타협 : 위조 된 인증서를 허용 할 수있는 손상 된 CA 키 ( ) 우리는 우리의 평가 진도로 업데이트를 공유하고 행동이 필요한 경우 직접 영향을받는 고객에게 연락 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 5일 오후 3:49 UTCidentified

   이 시간에 지식은 토픽 응답을 편집 할 때 간헐적인 오류를 경험하고있다. 우리는 제 3 자 서비스를 포함 하 여, 그들은 적극적으로 문제를 해결 하기 위해 작업. 우리는 우리가 일하고 있는 확인한 때 갱신을 보낼 것입니다.

2. 2026년 10월 5일 오후 4:53 UTCresolved

   문제는 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 4일 오후 6:48 UTCinvestigating

   우리는 현재 가장 높은 오류율과 느린 응답 시간을 투자 ** 턴토 SFTP 서버** 우리의 엔지니어링 팀은 뿌리 원인과 최적의 성능을 복원하기 위해 노력하고 있습니다.

2. 2026년 9월 4일 오후 10:26 UTCresolved

   TurnTo SFTP 서버에 영향을 미치는 문제는 해결되었습니다. endpoint는 운영입니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 28일 오전 9:23 UTCinvestigating

   우리는 현재 Emplifi [UGC]에 영향을 미치는 높은 오류율과 느린 응답 시간을 투자하고 있습니다. 우리의 엔지니어링 팀은 뿌리 원인과 최적의 성능을 복원하기 위해 노력하고 있습니다.

2. 2026년 7월 28일 오후 1:11 UTCresolved

   Emplifi [UGC]에 대한 높은 오류율과 응답 시간을 포함하는 사건은 해결되었습니다. 모든 성능 메트릭은 정상으로 돌아갑니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 오후 3:02 UTCinvestigating

   우리는 현재 Emplifi 등급 및 리뷰에 영향을 미치는 높은 오류율과 느린 응답 시간을 투자 - EU 지역 우리의 엔지니어링 팀은 뿌리 원인과 최적의 성능을 복원하기 위해 노력하고 있습니다.

2. 2026년 7월 14일 오후 3:46 UTCmonitoring

   수정은 Emplifi 등급 및 리뷰의 성능 평가를 해결하기 위해 시행되었습니다. - EU Region. 오류율 및 응답 시간은 정상 수준으로 돌아 왔습니다. 우리는 현재 시스템을 모니터링하여 전체 안정성을 보장합니다.

3. 2026년 7월 15일 오전 2:46 UTCresolved

   Emplifi 등급 및 리뷰에 대한 높은 오류율 및 응답 시간을 포함하는 사건 - EU 지역은 해결되었습니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 오후 6:51 UTCinvestigating

   We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue.

2. 2026년 7월 13일 오후 6:56 UTCmonitoring

   The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.** Thank you for your patience while we worked to restore service.

3. 2026년 7월 13일 오후 7:11 UTCresolved

   The issue affecting access to **Emplifi Knowledge** and **Agent Assist** has been **resolved**. Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation. The **Knowledge Authoring** Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence. Thank you for your patience while we worked to resolve this issue.

1. 2026년 6월 12일 오후 2:40 UTCinvestigating

   Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.

2. 2026년 6월 12일 오후 3:43 UTCmonitoring

   We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.

3. 2026년 6월 12일 오후 7:06 UTCresolved

   The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.

1. 2026년 6월 9일 오전 11:50 UTCinvestigating

   We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META.

2. 2026년 6월 11일 오전 11:35 UTCinvestigating

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.

3. 2026년 6월 11일 오후 1:29 UTCmonitoring

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa

4. 2026년 6월 11일 오후 1:30 UTCmonitoring

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.

5. 2026년 6월 12일 오전 7:27 UTCresolved

   Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused.

1. 2026년 5월 20일 오후 4:33 UTCidentified

   We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.

2. 2026년 5월 20일 오후 7:57 UTCresolved

   The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.

1. 2026년 5월 8일 오전 9:40 UTCidentified

   We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved

2. 2026년 5월 9일 오전 5:55 UTCresolved

   The incident involving Facebook publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.

1. 2026년 4월 28일 오후 5:58 UTCinvestigating

   We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.

2. 2026년 4월 28일 오후 6:16 UTCmonitoring

   The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding.

3. 2026년 4월 30일 오후 1:53 UTCresolved

   The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.

1. 2026년 4월 22일 오후 1:53 UTCidentified

   Twitter is currently experiencing an API bug where the `2/tweets/search/recent` endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers.

2. 2026년 4월 29일 오후 1:48 UTCresolved

   _X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation._ _This incident is now considered resolved. If you have any further questions, please email [[email protected]](mailto:[email protected] "[email protected]")._

1. 2026년 4월 2일 오전 6:30 UTCinvestigating

   META is currently experiencing an API bug that is preventing posts and stories from being published. We have reported the issue to META. Thank you for your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.

2. 2026년 4월 3일 오전 7:44 UTCidentified

   We are continuing to monitor the issue affecting Instagram publishing and are observing improvements in performance. Currently, we are awaiting further updates from Meta and will provide additional information as it becomes available.

3. 2026년 4월 3일 오후 12:14 UTCresolved

   The incident involving Instagram publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.

1. 2026년 3월 19일 오후 11:42 UTCinvestigating

   We are currently investigating an Outage affecting Emplifi UGC Digital Display Our engineering team is actively looking into the root cause and working to restore optimal performance.

2. 2026년 3월 20일 오후 9:24 UTCresolved

   The incident involving Emplifi UGC Digital Display has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused.

1. 2026년 3월 13일 오후 2:13 UTCidentified

   We are observing publishing failures for TikTok Video posts. This has been reported to TikTok for investigation. We will share any updates as soon as we have them available.

2. 2026년 3월 16일 오후 1:23 UTCresolved

   The issue affecting TT video publishing stopped occurring at 06:00 CET. We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.

1. 2026년 3월 12일 오후 4:25 UTCinvestigating

   **Investigating** - We are observing publishing failures for video posts . The error you will see is "Facebook encountered an issue while uploading your media." The team is currently investigating the issue and will provide updates as soon as more information is available.

2. 2026년 3월 12일 오후 7:03 UTCmonitoring

   We have identified the cause of the video publishing issues. This is due to a technical issue on Meta’s side affecting video processing across their platform. Our team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering.

3. 2026년 3월 13일 오전 9:03 UTCresolved

   The issue affecting video publishing stopped occurring at 03:00 CET. We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.

1. 2026년 2월 26일 오전 7:18 UTCinvestigating

   Meta is currently experiencing an API bug where Reels are being falsely flagged as Carousels, causing failed posts. **Status:** Reported to Meta. We are awaiting a fix from their side.

2. 2026년 2월 26일 오후 2:56 UTCidentified

   META has identified the issue and is actively working to resolve it. We appreciate your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.

3. 2026년 2월 27일 오전 6:16 UTCresolved

   We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track.

1. 2025년 11월 9일 오전 1:00 UTCinvestigating

   Emplifi Ratings & Reviews services is currently experiencing an outage in API, customer portal, and some widget services. Our operations team is investigating.

2. 2025년 11월 9일 오전 1:00 UTCresolved

   The outage was caused by a failover in one of the critical storage systems. The operations team took measures to rapidly restore full functionality. The outage has been resolved. Performance has returned to nominal levels

1. 2025년 12월 8일 오후 9:03 UTCmonitoring

   Meta has deployed a fix for the issue affecting Instagram media views metrics. We are currently verifying the resolution on our side and backfilling the missing data across Emplifi analytics products. Incident Details: The disruption affected Instagram media views metrics for some posts, starting on October 29, 2025. The media views metric was missing for certain posts, impacting related metrics such as impressions and video views. The issue was caused by missing values in Meta’s API response. Current Actions: We are monitoring the fix implementation and verifying data integrity. The backfill process for missing metrics is in progress. We will provide a final update once the fix is confirmed and all data has been restored.

2. 2025년 12월 8일 오후 9:03 UTCresolved

   The issue impacting Instagram media views metrics has been fully resolved. Meta deployed a fix, and all affected data have now been successfully backfilled and verified across Emplifi analytics products. Incident Details: This incident affected Instagram media views metrics for some posts starting on October 29, 2025. The issue originated from missing data in Meta’s API response, which also impacted related metrics such as impressions and video views. Resolution: Meta has fixed the underlying issue, and Emplifi has completed verification and backfill of all missing data. If you still notice any discrepancies in your Instagram analytics, please contact the Emplifi Support Team for assistance.

3. 2025년 12월 8일 오후 9:03 UTCidentified

   We have identified the cause of the disruption in Instagram data across Emplifi analytics products. Meta has confirmed that the issue is on their side and is actively working on a fix. Incident Details: We have identified an issue affecting Instagram media views metrics for some posts, as of 29th October 2025. The media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted. Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response. Current Actions: Meta has acknowledged the bug, and their engineering team is actively working to resolve it. We will continue to monitor the situation closely and provide updates as soon as we have additional information or an ETA for the fix.

1. 2025년 12월 8일 오후 8:52 UTCinvestigating

   We are currently investigating a widespread issue impacting TikTok, which began on October 28, 2025, and is ongoing. This issue does not appear to affect all clients or all connected profiles. Impact While most affected TikTok profiles appear to be connected and correctly configured on the client side, the following key functions are failing: Publishing: Users are unable to post new content. Engagement: Actions like publishing comments and liking comments are failing. Data Retrieval: Incoming comments are not being displayed or synchronized. Profile Renewal: Multiple attempts to renew expired TikTok profiles are failing. Current Status & Workaround We believe the root cause is a bug on the TikTok API end, as our systems and client configurations remain unchanged. We are continuing to monitor the situation closely and will provide an update once we have more information from TikTok or a permanent resolution.

2. 2025년 12월 8일 오후 8:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 8일 오후 8:52 UTCmonitoring

   Since 9:00 AM CET today (October 31, 2025), we have observed no further publishing or engagement failures related to the ongoing, random TikTok profile issue. While the core issue appears to have resolved itself on the TikTok side, we will keep the status as Monitoring for the remainder of the day to ensure stability.

4. 2025년 12월 8일 오후 8:52 UTCresolved

   This incident has been resolved.