Lifesize Cloud 장애 기록

1. 2026년 10월 7일 오전 7:47 UTCinvestigating

   전화 관리 서비스 - EU 지역 사용자는 Lifesize Multiparty Calls 및 Connect+ GW Calls에 참여할 수 없습니다. 포인트 호출은 잘 작동됩니다.

2. 2026년 10월 7일 오전 9:27 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 10월 7일 오전 10:55 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 4일 오후 1:25 UTCidentified

   Call Management Service - 미주 지역 사용자 Lifesize Multiparty Calls에 가입 할 수없는 포인트 통화는 잘 작동됩니다.

2. 2026년 9월 4일 오후 2:52 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 9월 4일 오후 6:37 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 4일 오후 1:20 UTCresolved

   Call Management Service - 미국 지역 사용자 Lifesize Multiparty Calls에 가입 할 수없는 포인트 통화는 잘 작동됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 25일 오후 2:15 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 25일 오후 3:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 25일 오후 4:32 UTCresolved

   This incident has been resolved.

1. 2026년 3월 17일 오후 1:52 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 17일 오후 1:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 17일 오후 2:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 2026년 3월 17일 오후 2:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 3월 17일 오후 5:36 UTCresolved

   This incident has been resolved.

1. 2026년 1월 21일 오후 1:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2026년 1월 21일 오후 1:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 2026년 1월 21일 오후 3:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 1월 21일 오후 5:21 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오후 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 2025년 10월 20일 오후 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2025년 10월 20일 오후 2:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 2025년 10월 20일 오후 8:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 2025년 10월 21일 오전 12:39 UTCresolved

   This incident has been resolved.

1. 2025년 3월 12일 오전 12:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 2025년 3월 12일 오전 1:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 12일 오전 1:25 UTCresolved

   This incident has been resolved.

1. 2024년 12월 5일 오전 9:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2024년 12월 5일 오전 9:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 12월 5일 오전 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 12월 9일 오전 6:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 2024년 11월 25일 오전 9:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 2024년 11월 25일 오전 9:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 11월 25일 오전 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 11월 26일 오전 7:09 UTCresolved

   This incident has been resolved.

1. 2024년 10월 1일 오후 3:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 2024년 10월 3일 오전 2:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 2024년 10월 3일 오후 4:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 2024년 8월 29일 오전 9:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 2024년 8월 29일 오전 9:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 2024년 8월 29일 오전 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 2024년 8월 29일 오후 1:41 UTCresolved

   This incident has been resolved.

1. 2023년 7월 10일 오전 6:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2023년 7월 10일 오전 6:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 7월 10일 오전 6:45 UTCresolved

   This incident has been resolved.

1. 2023년 7월 8일 오전 3:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 2023년 7월 8일 오전 5:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 7월 8일 오전 7:20 UTCresolved

   This incident has been resolved.

1. 2023년 7월 8일 오전 2:04 UTCinvestigating

   We are currently investigating the issue.

2. 2023년 7월 8일 오전 2:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 7월 8일 오전 3:03 UTCresolved

   This incident has been resolved.

1. 2023년 6월 13일 오후 8:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 2023년 6월 13일 오후 8:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 2023년 6월 13일 오후 8:34 UTCresolved

   This incident has been resolved.

1. 2023년 2월 10일 오후 9:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 2023년 2월 10일 오후 10:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 2월 10일 오후 11:50 UTCresolved

   This incident has been resolved.

1. 2023년 2월 9일 오후 4:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 2023년 2월 9일 오후 6:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 2023년 2월 10일 오전 12:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 2월 10일 오후 1:37 UTCresolved

   This incident has been resolved.

1. 2023년 2월 7일 오후 4:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 2023년 2월 7일 오후 5:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 2023년 2월 7일 오후 7:02 UTCresolved

   This incident has been resolved.

1. 2022년 12월 14일 오후 4:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 2022년 12월 14일 오후 5:07 UTCresolved

   This incident has been resolved.