Proofpoint Outage Affecting Some users With Premium Email Filtering
Resolved
This incident has been resolved.
Jan 22, 9:46 PMResolved Jan 23, 2:33 AMMajorPremium Email Filtering
Status Provider
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Status
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Service
Secure healthcare communications for personalized engagement and HIPAA compliance.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 1h ago
11
Components
0
Active incidents
1
Maintenance
11.11%
90d uptime
Proofpoint Outage Affecting Some users With Premium Email Filtering
Jan 22, 9:46 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 11 of 11 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
LuxSci Network Infrastructure LuxSci networking, switching, firewalls, load balancers, etc. | Operational | Component | Not recorded |
Shared WebMail Shared WebMail services including WebMail, WebAides (apps), and account administration. | Operational | Component | Not recorded |
SecureForm Form data processing and FormBuilder hosting. | Operational | Component | Not recorded |
Premium Email Filtering Premium email filtering portal, filtering, and message delivery through our partner Proofpoint. This component is manually updated. | Operational | Component | Not recorded |
Email Archival Email archival portal, ingest, and searching provided by our partner company Sonian. | Operational | Component | Not recorded |
DNS DNS service provided through our partner easyDNS. Includes portal functionality and DNS query responsiveness. | Operational | Component | Not recorded |
LuxSci Secure Marketing v2 | Operational | Component | Not recorded |
LuxSci Secure Marketing v3 | Operational | Component | Not recorded |
Hosted Email | Operational | Component | Not recorded |
Hosted Web Services | Operational | Component | Not recorded |
SecureVideo | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Luxsci is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
11.11%
Known uptime
9 known history days
11
Components tracked
0 outage, 0 degraded
48
Incidents indexed
0 active right now
51
Maintenance windows
1 active or scheduled
Components with the most recent status-page events.
DNS
Operational
Email Archival
Operational
Hosted Email
Operational
Hosted Web Services
Operational
LuxSci Network Infrastructure
Operational
1
operational days
0
degraded days
0
outage days
8
maintenance days
81
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
Due to a side effect of the Amazon Web Servers (AWS) outage from yesterday, some of LuxSci's customer domains may have had archival disabled for a short time frame. This occurred between 9:19pm ET and 2am ET.During this time email may not have been archived. The problem has been resolved and archival has been re-enabled on all domains that had it previous to this issue.
Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.
This incident has been resolved.
The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.
The MobileSync issue has been resolved.
ProofPoint Maintenace is now complete. Mail flow did resume yesterday around 12:40 PM EST
The Sonian Email Archiving issue has been resolved and emails are now being journaled normally.
An issue with one of our WebMail servers caused email to be unavailable to users who were logged into the affected WebMail server. The issue was investigated by our operations team and diagnosed as a database issue on the server. The database issue was resolved, and the server is now responding properly. A fix was put in place to prevent the database issue from recurring.
The SMS solution from our SMS provider has propagated to the major phone carriers. All customers should now be able to receive SMS Two Factor Authentication codes on their phones again.
Scheduled and completed maintenance windows are separated from incidents.
From July 1st, 2026 to July 30th, 2026, LuxSci will upgrade all servers still running MariaDB v10.6 to v10.11. This upgrade is required because MariaDB v10.6 is reaching its end of life and will stop receiving security updates after July 6th, 2026. This maintenance will be performed in a rolling fashion, and, in general, only a few seconds of database downtime is expected as each server is updated. Your server could be updated any time during the month, during our maintenance hours of 9pm - 8am ET Monday - Friday, or anytime during the weekend. If you would like to have your server upgraded before this window, please contact support. It does not seem like there are many backward incompatible changes; however, we recommend that administrators review the following pages and check with their developers to make sure that there are none that apply to them: https://mariadb.com/docs/server/server-management/install-and-upgrade-mariadb/upgrading/mariadb-community-server-upgrade-paths/upgrading-from-mariadb-10-6-to-mariadb-10-11 If you have any questions, please get in touch with LuxSci support.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Luxsci status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.luxsci.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
