Phaxio Status. Check Current Outages and Incidents

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Recent incidents

Component	Status	Type	Last changed
API	Operational	Component	Not recorded
Inbound Faxing	Operational	Component	Not recorded
Outbound Faxing	Operational	Component	Not recorded
Phaxio	Operational	Component	Not recorded
Phone number provisioning	Operational	Component	Not recorded
Web Console	Operational	Component	Not recorded
Email Alerts	Operational	Component	Not recorded

Official incidents

Latest outages and degradations detected from the official status page.

Phaxio Inbound/Outbound Faxing Event Notification 07/23/25

Resolved

We experienced an issue with an AWS event. This resulted in a delay of inbound faxes, and also resulted in non-completed faxes on outbound for approximately 30 minutes. Some outbound faxes were not delivered, and were canceled. These faxes will need to be resent. The occurred between 8:15-8:46 PM ET on July 23, 2025 Please reach out to support@phaxio.com with questions or concerns. Thank you, Phaxio Support

Aug 1, 1:32 PMResolved Aug 1, 1:32 PMNoneOutbound FaxingInbound Faxing

Phaxio Service Update Notification // Supported File Types Change // 05/06/25

Resolved

Please be advised that support for .doc (application/msword) will stop immediately on Phaxio due to possible security vulnerabilities. The file type .doc is a legacy MIME type to the newer .docx and support is ending for this file extension by Microsoft in October 2025. In addition, we are removing support for .odt (application/vnd.oasis.opendocument.text) immediately due to overall security concerns and known exploits with that file type. You can find the support file types here: https://www.phaxio.com/faq#11 Please do not reply to this email as it is unmonitored. Please reach out to support@phaxio.com with questions or concerns. Thank you, Phaxio Support

May 6, 6:38 PMResolved May 6, 6:38 PMNoneOutbound FaxingInbound Faxing

Phaxio Outbound Fax Conversion Issue // Event Notification

Postmortem

**Start:** 12:58 UTC 04/30/25 **Stop:** 14:46 UTC 04/30/25 **Findings:** Document conversion servers experienced an issue resulting in document conversion failures on outbound faxes. **Resolution:** The servers were restarted to resolve the errors. We are analyzing the event to further determine root cause of the document conversion failures. **Customer Experience:** Some sent/outbound faxes would have received the following in the webhook notification for the fax: status: failure error\_type: documentConversion Error The fax will need to be resent. **Future:** Engineering is working on reviewing server logs and alerts to alleviate the issue from occurring in the future

Apr 30, 2:29 PMResolved Apr 30, 8:33 PMMinorOutbound Faxing

Phaxio "Number of Pages" Event Notification

Resolved

Engineering has released the fix to production and we are monitoring at this time. Customers will only be billed for single page faxes, even if the fax contained multiple pages. Also, we will not be adjusting the page counts for faxes that were sent or received during this service issue. We apologize for any inconvenience this may have caused to you or your customers.

Mar 12, 9:01 PMResolved Mar 12, 10:44 PMMinorWeb ConsoleOutbound Faxing

Phaxio Web Console Event Notification - SMS Verification

Resolved

The sms verification service issue has been identified and resolved at this time. If you are experiencing any further issues logging into the web console please contact support at support@phaxio.com

Feb 4, 8:29 PMResolved Feb 4, 8:45 PMMinorWeb Console

Monitoring notifications email domain update // 10/23/24

Resolved

Hi! We have updated our proactive monitoring email notifications domain. The new domain will be "notifications.sinch.com". You may see on some mail providers "support=phaxio.com@notifications.sinch.com" on behalf of "support@phaxio.com" . If you believe you are missing notifications, please validate you have added this email address to your safe senders list or check your junk/spam folder. Please do not reply to this email as it is unmonitored. Please reach out to support@phaxio.com with questions or concerns.

Oct 23, 7:41 PMResolved Oct 23, 7:41 PMNoneEmail Alerts

Delayed Outbound Faxes for v1 API users only // Parent Case #14746791

Resolved

We have cleared the queue and delivery of faxes for v1 API users is back to normal.

Jun 10, 4:28 PMResolved Jun 10, 6:22 PMMinorOutbound Faxing

Phaxio Outbound Faxing Event Notification // Parent Case #13473688

Resolved

We have worked with the vendor and the issue is now corrected. Should you have any questions or experience any service issues, please continue to reach us at support@phaxio.com

Sep 26, 8:19 PMResolved Sep 26, 8:28 PMMinorOutbound Faxing

Phaxio Event Notification // API/Inbound/Outbound Fax Failure

Postmortem

On Friday September 15 at 17:36 pm UTC our team noticed a significant drop in successful faxes being sent and received through Phaxio. We immediately began troubleshooting the issue and updated our Status Page \([status.phaxio.com](http://status.phaxio.com)\). Investigation into the degraded service found issues with our document conversion servers and a hot fix was released to our production network. At 20:05 pm UTC all servers confirmed the hot fix in place and all faxes began to process normally. If you have any questions please reach out and let us know at [support@phaxio.com](mailto:support@phaxio.com)

Sep 15, 6:17 PMResolved Sep 15, 10:48 PMCriticalAPI

Phaxio Porting Email Notifications Update // 08/29/23

Resolved

We have updated our Porting notifications FROM email address. The new address is "porting@phaxio.com" If you believe you are missing notifications, please validate you have added this email address to your safe senders list or check your junk/spam folder. Please reach out to support@phaxio.com with questions or concerns.

Aug 29, 7:19 PMResolved Aug 29, 7:19 PMNoneOutbound Faxing

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