Swell 장애 기록

1. 2026년 10월 20일 오후 4:17 UTCinvestigating

   Swell 플랫폼은 현재 등급의 성능을 경험하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

2. 2026년 10월 20일 오후 5:15 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 12일 오후 6:52 UTCinvestigating

   Swell 플랫폼은 현재 등급의 성능을 경험하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 12일 오후 2:40 UTCinvestigating

   Swell 플랫폼은 현재 등급의 성능을 경험하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

2. 2026년 10월 12일 오후 3:35 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 3일 오후 4:55 UTCinvestigating

   Swell 플랫폼은 현재 등급의 성능을 경험하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

2. 2026년 9월 3일 오후 8:21 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 31일 오후 4:11 UTCinvestigating

   Swell 플랫폼은 현재 등급의 성능을 경험하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

2. 2026년 8월 31일 오후 7:22 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 8일 오후 8:00 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 5월 8일 오후 8:24 UTCidentified

   We are currently experiencing a large increase in traffic, which may cause slower response times for some users.

3. 2026년 5월 9일 오전 12:27 UTCresolved

   We have upscaled our infrastructure, performance level restored, we are continuing monitoring

1. 2026년 4월 17일 오후 12:25 UTCidentified

   Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.

2. 2026년 4월 17일 오후 12:25 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 4월 17일 오후 3:52 UTCidentified

   A fix has been successfully applied, and data processing is now operating as expected. All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing. We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks. We will continue to monitor and provide updates as more information becomes available.

4. 2026년 4월 17일 오후 6:37 UTCmonitoring

   The previously reported issue affecting some Swell-hosted checkouts has been resolved. Our investigation confirmed that this was related to the earlier data processing delays and was addressed by the original fix. Based on our monitoring, checkout functionality is now operating as expected with no further issues observed. We will continue to monitor to ensure ongoing stability.

5. 2026년 4월 17일 오후 8:50 UTCresolved

   This incident has been resolved.

1. 2026년 4월 16일 오후 2:44 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 4월 16일 오후 2:59 UTCmonitoring

   Issue was caused by misconfiguration during our deployment, Fix already applied, we are monitoring situation

3. 2026년 4월 16일 오후 4:27 UTCresolved

   After deploying the fix, everything looks working as expected

1. 2026년 4월 11일 오전 5:38 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 4월 11일 오전 6:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 11일 오전 6:17 UTCresolved

   It was false-positive alarm from our logging system

1. 2026년 3월 20일 오후 4:07 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 3월 20일 오후 4:16 UTCidentified

   We are currently aware of an issue with a third-party service (MongoDB Atlas) used within our infrastructure, which is experiencing degraded performance, affecting connectivity to our database systems. Our team is actively monitoring the situation and assessing any impact. We will provide updates as more information becomes available.

3. 2026년 3월 20일 오후 7:29 UTCresolved

   The issue appears to be resolved, and systems are currently operating as expected. Our team will continue to monitor closely to ensure stability

1. 2026년 2월 26일 오후 12:16 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 26일 오후 5:33 UTCidentified

   We have identified posible root cause of the DB connection issue, working on fix

3. 2026년 2월 26일 오후 9:50 UTCresolved

   A fix has been implemented, and system performance has recovered from the degraded state. Our team will continue to monitor to ensure stability and address any further issues.

1. 2026년 2월 26일 오전 10:12 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 26일 오전 10:49 UTCresolved

   Side effect of upscaling database

1. 2026년 2월 26일 오전 8:57 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 26일 오전 9:17 UTCidentified

   We are upscaling our cloud DB to prevent this issue in future

3. 2026년 2월 26일 오전 9:57 UTCresolved

   We have upscaled our database to handle larger amount of data

1. 2026년 2월 22일 오후 2:52 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 22일 오후 3:25 UTCresolved

   We faced short time database connection problem

1. 2026년 2월 20일 오전 7:20 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 20일 오전 11:39 UTCresolved

   Our backend was not able to connect to cloud database provider, it was shortly resolved

1. 2026년 2월 4일 오전 10:21 UTCidentified

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026년 2월 4일 오전 11:08 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 오전 12:11 UTCinvestigating

   We are currently observing problems with connection to our database provider, and are investigating this issue

2. 2026년 2월 4일 오전 1:01 UTCresolved

   The issue impacting database connectivity has been resolved, and connections are now fully restored. We will continue monitoring to ensure ongoing stability.

1. 2025년 11월 27일 오전 10:59 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2025년 11월 27일 오전 11:12 UTCresolved

   A minor misconfiguration during restart appeared

1. 2025년 11월 7일 오후 9:54 UTCidentified

   We’re aware of an issue affecting images, where they may intermittently appear as broken or return a 502 error. The root cause has been traced to one of our third-party service providers, Cloudflare, specifically within the proxy services used between Swell’s CDN and API/storefronts. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We’ll provide further updates as soon as more information becomes available.

2. 2025년 11월 18일 오후 4:49 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오후 3:56 UTCmonitoring

   We are closely monitoring the ongoing AWS outage that began earlier today. While some of Swell’s services are hosted on AWS, we are not seeing any impact at this time. We will continue to monitor the situation and provide updates if any issues arise. If you experience any issues, please contact us via email at [email protected], as our in-app chat service (Intercom) appears to be affected by the ongoing AWS outage.

2. 2025년 10월 20일 오후 5:56 UTCresolved

   This incident has been resolved.